*

Nikkie (Niurka) Ortiz Hialeah, FL 786-***-****

ad1bl9@r.postjobfree.com LinkedIn

General Manager

Summary

A highly qualified business professional with 30+ years in leadership roles. Areas of strength include accounting, budgets, continuous improvement, inventory control, operations, process improvements, purchasing, and supply chain, Possess a strong background in customer service, personnel management, and regulatory compliance, Software proficiency includes MS Office, QuickBooks, Magaya, and Sigma XL. Bilingual (reading and writing) in English and Spanish. Areas of Expertise

Data Analysis

Project Management

Employee Management

Sales/Customer Service

Purchasing

Budgets/Audits

Payable/Receivables

Managerial Accounting

Human Resources

Inventory Oversight

Account Reconciliation

Warehouse Operations

Professional Experience

Expressit International, Miami, FL 04/2010–11/2023 General Manager (01/2014–11/2023)

• Oversee all facets of inbound/outbound operations and guarantee proactive customer service and superb duty performance for a cost-effective and profitable business. Establish and implement all policies, procedures, and standards for employees.

• Direct the work of subordinates to ensure the timely completion of all work duties while adhering to the highest quality standards. Guarantee full compliance with all internal transportation requirements along with government regulations and import/export laws. Serve as an alternate security coordinator for TSA, KSMS, or known shipper management systems and security export documentation (SED).

• Assist employees in the performance of critical activities, including billing, shipping, and tariffs. Collaborate with staff to develop and implement guidelines, policies, and procedures. Respond to customer or shipper complaints and seek root causes of concerns or issues.

• Monitor spending to verify expenses are within the parameters of budget guidelines. Conduct safety audits and ensure compliance with applicable OSHA protocols and standards. Launch new activities or procedures to correct deficiencies in quality or service as part of the continuous improvement initiative.

• Develop and implement budgets, plans, and policies based on expenditure analyses and financial reviews to improve service and increase profits. Approve labor contracts with domestic and international customers to ship exports to South America.

• My initial role with the company was as an Accountant and received several promotions to a managerial role upon completion of advanced educational achievements. Received company training and served as the supervisor of Accounting, Customer Service, Operations, and Warehouse. Following the death of the owner, tasked to provide negotiation expertise to facilitate the sale of the company to new ownership. Accountant (04/2010–01/2014)

• Directed all business management activities associated with the international transport of goods. Guaranteed full compliance with applicable laws and customs requirements. Supervised the activities of the office staff, resolved operational issues, and interacted with customers, governmental representatives, and third-party vendors.

• Assigned oversight of multiple financial functions, including accounts payable, accounts receivable, and collections. Performed account management duties and General Ledger entries. Reconciled bank statements of accounts, and oversaw monthly and year-end closings. Also tasked to conduct internal audits. 2

• Performed payroll processing and processed business and travel expense reimbursements. Prepared company taxes and associated activities. Issued W-2 and 1099 forms to employees. Interacted with third-party vendors to acquire necessary equipment, materials, and supplies at the best prices.

• Assigned to prepare security endorsements (SEDs) and master air waybills (AWBs) for air freight and courier services. Designated as the TSA IAC Alternate Coordinator and maintained company compliance with TSA requirements.

NEC Credit Services, Hialeah, FL 12/2006–12/2010

President

• Managed all components of the credit restoration business operations to serve business and individual clients in accordance with Fair Credit Reporting Act (FCRA) processes and regulations. Liaised between clients, creditors, and credit agencies. Negotiated with parties to correct, remove, resolve, and update negative credit information.

• Supplied consulting services for budget preparation, credit, credit restoration, financial advice, judgments, liens, student debt, and similar credit-related issues. Directed customer service, marketing, and operations for the business. Performed accounts payable, accounts receivable, and bookkeeping duties. Prior roles: Operations/Accounting Manager at Señor Stereo (2003–2006) and Inventory Specialist at Five Star International (2000–2003).

Education

Master of Business Administration

Process Improvement

Nova Southeastern University (2014)

Bachelor of Arts

Supervision and Management

Miami Dade Community College (2012)

Certifications

Six Sigma Black Belt

Process Improvement

1

Nikkie (Niurka) Ortiz Hialeah, FL 786-***-****

ad1bl9@r.postjobfree.com LinkedIn

General Manager

Summary

A highly qualified business professional with 30+ years in leadership roles. Areas of strength include accounting, budgets, continuous improvement, inventory control, operations, process improvements, purchasing, and supply chain, Possess a strong background in customer service, personnel management, and regulatory compliance, Software proficiency includes MS Office, QuickBooks, Magaya, and Sigma XL. Bilingual (reading and writing) in English and Spanish. Areas of Expertise

Data Analysis

Project Management

Employee Management

Sales/Customer Service

Purchasing

Budgets/Audits

Payable/Receivables

Managerial Accounting

Human Resources

Inventory Oversight

Account Reconciliation

Warehouse Operations

Professional Experience

Expressit International, Miami, FL 04/2010–11/2023 General Manager (01/2014–11/2023)

• Oversee all facets of inbound/outbound operations and guarantee proactive customer service and superb duty performance for a cost-effective and profitable business. Establish and implement all policies, procedures, and standards for employees.

• Direct the work of subordinates to ensure the timely completion of all work duties while adhering to the highest quality standards. Guarantee full compliance with all internal transportation requirements along with government regulations and import/export laws. Serve as an alternate security coordinator for TSA, KSMS, or known shipper management systems and security export documentation (SED).

• Assist employees in the performance of critical activities, including billing, shipping, and tariffs. Collaborate with staff to develop and implement guidelines, policies, and procedures. Respond to customer or shipper complaints and seek root causes of concerns or issues.

• Monitor spending to verify expenses are within the parameters of budget guidelines. Conduct safety audits and ensure compliance with applicable OSHA protocols and standards. Launch new activities or procedures to correct deficiencies in quality or service as part of the continuous improvement initiative.

• Develop and implement budgets, plans, and policies based on expenditure analyses and financial reviews to improve service and increase profits. Approve labor contracts with domestic and international customers to ship exports to South America.

• My initial role with the company was as an Accountant and received several promotions to a managerial role upon completion of advanced educational achievements. Received company training and served as the supervisor of Accounting, Customer Service, Operations, and Warehouse. Following the death of the owner, tasked to provide negotiation expertise to facilitate the sale of the company to new ownership. Accountant (04/2010–01/2014)

• Directed all business management activities associated with the international transport of goods. Guaranteed full compliance with applicable laws and customs requirements. Supervised the activities of the office staff, resolved operational issues, and interacted with customers, governmental representatives, and third-party vendors.

• Assigned oversight of multiple financial functions, including accounts payable, accounts receivable, and collections. Performed account management duties and General Ledger entries. Reconciled bank statements of accounts, and oversaw monthly and year-end closings. Also tasked to conduct internal audits. 2

• Performed payroll processing and processed business and travel expense reimbursements. Prepared company taxes and associated activities. Issued W-2 and 1099 forms to employees. Interacted with third-party vendors to acquire necessary equipment, materials, and supplies at the best prices.

• Assigned to prepare security endorsements (SEDs) and master air waybills (AWBs) for air freight and courier services. Designated as the TSA IAC Alternate Coordinator and maintained company compliance with TSA requirements.

NEC Credit Services, Hialeah, FL 12/2006–12/2010

President

• Managed all components of the credit restoration business operations to serve business and individual clients in accordance with Fair Credit Reporting Act (FCRA) processes and regulations. Liaised between clients, creditors, and credit agencies. Negotiated with parties to correct, remove, resolve, and update negative credit information.

• Supplied consulting services for budget preparation, credit, credit restoration, financial advice, judgments, liens, student debt, and similar credit-related issues. Directed customer service, marketing, and operations for the business. Performed accounts payable, accounts receivable, and bookkeeping duties. Prior roles: Operations/Accounting Manager at Señor Stereo (2003–2006) and Inventory Specialist at Five Star International (2000–2003).

Education

Master of Business Administration

Process Improvement

Nova Southeastern University (2014)

Bachelor of Arts

Supervision and Management

Miami Dade Community College (2012)

Certifications

Six Sigma Black Belt

Process Improvement

1

Nikkie (Niurka) Ortiz Hialeah, FL 786-***-****

ad1bl9@r.postjobfree.com LinkedIn

General Manager

Summary

A highly qualified business professional with 30+ years in leadership roles. Areas of strength include accounting, budgets, continuous improvement, inventory control, operations, process improvements, purchasing, and supply chain, Possess a strong background in customer service, personnel management, and regulatory compliance, Software proficiency includes MS Office, QuickBooks, Magaya, and Sigma XL. Bilingual (reading and writing) in English and Spanish. Areas of Expertise

Data Analysis

Project Management

Employee Management

Sales/Customer Service

Purchasing

Budgets/Audits

Payable/Receivables

Managerial Accounting

Human Resources

Inventory Oversight

Account Reconciliation

Warehouse Operations

Professional Experience

Expressit International, Miami, FL 04/2010–11/2023 General Manager (01/2014–11/2023)

• Oversee all facets of inbound/outbound operations and guarantee proactive customer service and superb duty performance for a cost-effective and profitable business. Establish and implement all policies, procedures, and standards for employees.

• Direct the work of subordinates to ensure the timely completion of all work duties while adhering to the highest quality standards. Guarantee full compliance with all internal transportation requirements along with government regulations and import/export laws. Serve as an alternate security coordinator for TSA, KSMS, or known shipper management systems and security export documentation (SED).

• Assist employees in the performance of critical activities, including billing, shipping, and tariffs. Collaborate with staff to develop and implement guidelines, policies, and procedures. Respond to customer or shipper complaints and seek root causes of concerns or issues.

• Monitor spending to verify expenses are within the parameters of budget guidelines. Conduct safety audits and ensure compliance with applicable OSHA protocols and standards. Launch new activities or procedures to correct deficiencies in quality or service as part of the continuous improvement initiative.

• Develop and implement budgets, plans, and policies based on expenditure analyses and financial reviews to improve service and increase profits. Approve labor contracts with domestic and international customers to ship exports to South America.

• My initial role with the company was as an Accountant and received several promotions to a managerial role upon completion of advanced educational achievements. Received company training and served as the supervisor of Accounting, Customer Service, Operations, and Warehouse. Following the death of the owner, tasked to provide negotiation expertise to facilitate the sale of the company to new ownership. Accountant (04/2010–01/2014)

• Directed all business management activities associated with the international transport of goods. Guaranteed full compliance with applicable laws and customs requirements. Supervised the activities of the office staff, resolved operational issues, and interacted with customers, governmental representatives, and third-party vendors.

• Assigned oversight of multiple financial functions, including accounts payable, accounts receivable, and collections. Performed account management duties and General Ledger entries. Reconciled bank statements of accounts, and oversaw monthly and year-end closings. Also tasked to conduct internal audits. 2

• Performed payroll processing and processed business and travel expense reimbursements. Prepared company taxes and associated activities. Issued W-2 and 1099 forms to employees. Interacted with third-party vendors to acquire necessary equipment, materials, and supplies at the best prices.

• Assigned to prepare security endorsements (SEDs) and master air waybills (AWBs) for air freight and courier services. Designated as the TSA IAC Alternate Coordinator and maintained company compliance with TSA requirements.

NEC Credit Services, Hialeah, FL 12/2006–12/2010

President

• Managed all components of the credit restoration business operations to serve business and individual clients in accordance with Fair Credit Reporting Act (FCRA) processes and regulations. Liaised between clients, creditors, and credit agencies. Negotiated with parties to correct, remove, resolve, and update negative credit information.

• Supplied consulting services for budget preparation, credit, credit restoration, financial advice, judgments, liens, student debt, and similar credit-related issues. Directed customer service, marketing, and operations for the business. Performed accounts payable, accounts receivable, and bookkeeping duties. Prior roles: Operations/Accounting Manager at Señor Stereo (2003–2006) and Inventory Specialist at Five Star International (2000–2003).

Education

Master of Business Administration

Process Improvement

Nova Southeastern University (2014)

Bachelor of Arts

Supervision and Management

Miami Dade Community College (2012)

Certifications

Six Sigma Black Belt

Process Improvement

1

Nikkie (Niurka) Ortiz Hialeah, FL 786-***-****

ad1bl9@r.postjobfree.com LinkedIn

General Manager

Summary

A highly qualified business professional with 30+ years in leadership roles. Areas of strength include accounting, budgets, continuous improvement, inventory control, operations, process improvements, purchasing, and supply chain, Possess a strong background in customer service, personnel management, and regulatory compliance, Software proficiency includes MS Office, QuickBooks, Magaya, and Sigma XL. Bilingual (reading and writing) in English and Spanish. Areas of Expertise

Data Analysis

Project Management

Employee Management

Sales/Customer Service

Purchasing

Budgets/Audits

Payable/Receivables

Managerial Accounting

Human Resources

Inventory Oversight

Account Reconciliation

Warehouse Operations

Professional Experience

Expressit International, Miami, FL 04/2010–11/2023 General Manager (01/2014–11/2023)

• Oversee all facets of inbound/outbound operations and guarantee proactive customer service and superb duty performance for a cost-effective and profitable business. Establish and implement all policies, procedures, and standards for employees.

• Direct the work of subordinates to ensure the timely completion of all work duties while adhering to the highest quality standards. Guarantee full compliance with all internal transportation requirements along with government regulations and import/export laws. Serve as an alternate security coordinator for TSA, KSMS, or known shipper management systems and security export documentation (SED).

• Assist employees in the performance of critical activities, including billing, shipping, and tariffs. Collaborate with staff to develop and implement guidelines, policies, and procedures. Respond to customer or shipper complaints and seek root causes of concerns or issues.

• Monitor spending to verify expenses are within the parameters of budget guidelines. Conduct safety audits and ensure compliance with applicable OSHA protocols and standards. Launch new activities or procedures to correct deficiencies in quality or service as part of the continuous improvement initiative.

• Develop and implement budgets, plans, and policies based on expenditure analyses and financial reviews to improve service and increase profits. Approve labor contracts with domestic and international customers to ship exports to South America.

• My initial role with the company was as an Accountant and received several promotions to a managerial role upon completion of advanced educational achievements. Received company training and served as the supervisor of Accounting, Customer Service, Operations, and Warehouse. Following the death of the owner, tasked to provide negotiation expertise to facilitate the sale of the company to new ownership. Accountant (04/2010–01/2014)

• Directed all business management activities associated with the international transport of goods. Guaranteed full compliance with applicable laws and customs requirements. Supervised the activities of the office staff, resolved operational issues, and interacted with customers, governmental representatives, and third-party vendors.

• Assigned oversight of multiple financial functions, including accounts payable, accounts receivable, and collections. Performed account management duties and General Ledger entries. Reconciled bank statements of accounts, and oversaw monthly and year-end closings. Also tasked to conduct internal audits. 2

• Performed payroll processing and processed business and travel expense reimbursements. Prepared company taxes and associated activities. Issued W-2 and 1099 forms to employees. Interacted with third-party vendors to acquire necessary equipment, materials, and supplies at the best prices.

• Assigned to prepare security endorsements (SEDs) and master air waybills (AWBs) for air freight and courier services. Designated as the TSA IAC Alternate Coordinator and maintained company compliance with TSA requirements.

NEC Credit Services, Hialeah, FL 12/2006–12/2010

President

• Managed all components of the credit restoration business operations to serve business and individual clients in accordance with Fair Credit Reporting Act (FCRA) processes and regulations. Liaised between clients, creditors, and credit agencies. Negotiated with parties to correct, remove, resolve, and update negative credit information.

• Supplied consulting services for budget preparation, credit, credit restoration, financial advice, judgments, liens, student debt, and similar credit-related issues. Directed customer service, marketing, and operations for the business. Performed accounts payable, accounts receivable, and bookkeeping duties. Prior roles: Operations/Accounting Manager at Señor Stereo (2003–2006) and Inventory Specialist at Five Star International (2000–2003).

Education

Master of Business Administration

Process Improvement

Nova Southeastern University (2014)

Bachelor of Arts

Supervision and Management

Miami Dade Community College (2012)

Certifications

Six Sigma Black Belt

Process Improvement

1

Nikkie (Niurka) Ortiz Hialeah, FL 786-***-****

ad1bl9@r.postjobfree.com LinkedIn

General Manager

Summary

A highly qualified business professional with 30+ years in leadership roles. Areas of strength include accounting, budgets, continuous improvement, inventory control, operations, process improvements, purchasing, and supply chain, Possess a strong background in customer service, personnel management, and regulatory compliance, Software proficiency includes MS Office, QuickBooks, Magaya, and Sigma XL. Bilingual (reading and writing) in English and Spanish. Areas of Expertise

Data Analysis

Project Management

Employee Management

Sales/Customer Service

Purchasing

Budgets/Audits

Payable/Receivables

Managerial Accounting

Human Resources

Inventory Oversight

Account Reconciliation

Warehouse Operations

Professional Experience

Expressit International, Miami, FL 04/2010–11/2023 General Manager (01/2014–11/2023)

• Oversee all facets of inbound/outbound operations and guarantee proactive customer service and superb duty performance for a cost-effective and profitable business. Establish and implement all policies, procedures, and standards for employees.

• Direct the work of subordinates to ensure the timely completion of all work duties while adhering to the highest quality standards. Guarantee full compliance with all internal transportation requirements along with government regulations and import/export laws. Serve as an alternate security coordinator for TSA, KSMS, or known shipper management systems and security export documentation (SED).

• Assist employees in the performance of critical activities, including billing, shipping, and tariffs. Collaborate with staff to develop and implement guidelines, policies, and procedures. Respond to customer or shipper complaints and seek root causes of concerns or issues.

• Monitor spending to verify expenses are within the parameters of budget guidelines. Conduct safety audits and ensure compliance with applicable OSHA protocols and standards. Launch new activities or procedures to correct deficiencies in quality or service as part of the continuous improvement initiative.

• Develop and implement budgets, plans, and policies based on expenditure analyses and financial reviews to improve service and increase profits. Approve labor contracts with domestic and international customers to ship exports to South America.

• My initial role with the company was as an Accountant and received several promotions to a managerial role upon completion of advanced educational achievements. Received company training and served as the supervisor of Accounting, Customer Service, Operations, and Warehouse. Following the death of the owner, tasked to provide negotiation expertise to facilitate the sale of the company to new ownership. Accountant (04/2010–01/2014)

• Directed all business management activities associated with the international transport of goods. Guaranteed full compliance with applicable laws and customs requirements. Supervised the activities of the office staff, resolved operational issues, and interacted with customers, governmental representatives, and third-party vendors.

• Assigned oversight of multiple financial functions, including accounts payable, accounts receivable, and collections. Performed account management duties and General Ledger entries. Reconciled bank statements of accounts, and oversaw monthly and year-end closings. Also tasked to conduct internal audits. 2

• Performed payroll processing and processed business and travel expense reimbursements. Prepared company taxes and associated activities. Issued W-2 and 1099 forms to employees. Interacted with third-party vendors to acquire necessary equipment, materials, and supplies at the best prices.

• Assigned to prepare security endorsements (SEDs) and master air waybills (AWBs) for air freight and courier services. Designated as the TSA IAC Alternate Coordinator and maintained company compliance with TSA requirements.

NEC Credit Services, Hialeah, FL 12/2006–12/2010

President

• Managed all components of the credit restoration business operations to serve business and individual clients in accordance with Fair Credit Reporting Act (FCRA) processes and regulations. Liaised between clients, creditors, and credit agencies. Negotiated with parties to correct, remove, resolve, and update negative credit information.

• Supplied consulting services for budget preparation, credit, credit restoration, financial advice, judgments, liens, student debt, and similar credit-related issues. Directed customer service, marketing, and operations for the business. Performed accounts payable, accounts receivable, and bookkeeping duties. Prior roles: Operations/Accounting Manager at Señor Stereo (2003–2006) and Inventory Specialist at Five Star International (2000–2003).

Education

Master of Business Administration

Process Improvement

Nova Southeastern University (2014)

Bachelor of Arts

Supervision and Management

Miami Dade Community College (2012)

Certifications

Six Sigma Black Belt

Process Improvement

Contact this candidate