Marcus Bradford

Career Overview

Supportive Team Lead with 7 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized efficiency. A Organized team leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Work Experience

Apple - Lead

Novi, MI

10/2020 - Current

• Responsible for inspiring teams to create ownership opportunities for customers on sales floor.

• Worked behind scenes, overseeing operations such as inventory and visual merchandising. Actively built teams -training, coaching and developing team members in all disciplines and more.

• Coached team members in techniques necessary to complete job tasks.

• Developed monthly and daily production output plans to deliver on customer service and financial metrics.

• Directed and supervised team of 120 engaged in Sales and innovative development

• Applied agile methodology to shorten cycle time and achieve target margins.

• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

Apple - Pro

Novi, MI

07/2018 - 10/2020

• Provided insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnosed product issues on spot, explaining situations with patience and empathy.

• Gathered information on customer opinions and adjusted plans to capitalize on current trends.

• Engaged with customers to effectively build rapport and lasting relationships.

• Maintained calm demeanor and professionally managed issues in busy, high- stress situations.

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

• Explained technical information in clear terms to non-technical individuals to promote better understanding.

• Patched software and installed new versions to eliminate security problems and protect data.

ad1bks@r.postjobfree.com

313-***-****

Farmington Hills, MI 48335

Qualifications

• Detail Oriented

• Strategic Sales Account development

• Relationship selling

• Upselling and consultative selling

• Powerful collaborator

• Proven results in creating culture of

business partnerships by mentoring and

educating team members on business

sales training

• Excellent communication and

interpersonal skills

• Staff development building and inspiring

high-performance teams

• Energetic facilitator and presenter

• Experience with diplomatically

managing multiple commitments to all

customers, staff, and operations

• Meeting Participation

• Agile Best Practices

• Scrum Processes

Education and Training

Apple

Cupertino, CA, USA

Professional Development

Kronos Scheduling, Mobil Devices and IOS

Training, MAC and MAC OS Training,

Leadership Essentials, Lominger Leadership

Development, Management Training,

Business Training - Maintaining

Relationship with Businesses and Customer,

Loss Prevention Training, Social Media

Expected in 2024

Penn Foster College

Scottsdale, AZ, USA

Bachelor of Computer Science: Information

Technology

Certifications

Certified ScrumMaster® (CSM®)

Contact this candidate