Shravani

Bomjan

I am a highly amiable professional with experience in cruise line,

customer service, marketing, program management, and teaching with renowned cruise liner, MNC, international sustainable fashion retail, and academia with a proven track record of performance. Looking for an exciting, challenging, and meaningful opportunities to enhance professional and personal growth.

Experience

Cordelia Cruises, India — Cruise Activities Staff

1st contract (June ‘22 – Feb' 23)

2nd contract (March '23 – October ’23)

● Host and provide a varied range of entertainment, social and leisure opportunities geared towards kids, adults and families in order to enhance their cruise experience.

● Organize and host age-appropriate games and activities like family fun games, kid`s activities, kids parties.

● Handle guest`s complaints, resolves problems and deals with conflicts of the guests.

● Promote and sell tickets using both manual and

computerized systems in the box office for the adult shows, kid`s movies and bingo tickets and provide guests with all the needful information regarding the same.

● Host pool games, water tele games and sports galas for all age groups.

● Promote and assist the guests in the video game arcade and is also responsible for its maintenance.

● Work with the kids in the kid`s club. Organize and Lounge no.1, Hooker

Road, Darjeeling.

West Bengal, 734101,

India.

+91-876*******

ad1bkh@r.postjobfree.com

implement age-appropriate activities for the kids.

● Communicate with parents in a courteous manner to generate high level of comfort.

● Responsible for ordering, organizing and maintaining inventories and safe storage of all supplies, equipment, gifts & prizes in all Cruise Staff storage areas

● Participate in guest embarkation and disembarkation procedures by disseminating information and directing guests to staterooms.

● Seek out guest contact displaying enthusiasm and boundless amounts of energy and socializes with guests in public areas and lounges throughout the ship.

● Act as an assistant emcee (master of ceremonies) to inform and entertain small and large groups of guests during special events and shows such as sailaway and sundowner parties, captain’s cocktail party, guest’s talent show, theme nights etc.

● Attend door greets, welcomes guests entering and exiting the theater for evening shows.

● Participate in guests’ safety drills, demonstrating the proper use of life jackets and other safety related equipment.

● Provide information and directions to guests on and off the gangways of the ship during visits to various ports of call.

● Participate in the organization and coordination of all Bingo game activities aboard the ship including inventory, promotion, selling of cards, hosting.

● Join passenger shore tours at ports of call as an escort, providing assistance to guests and evaluating the

performance of the local tour guides.

AGAATI, San Francisco, USA — Marketing Ops Executive

(freelance)

November 2020 – 2022

SKILLS: TECHNICAL

• Basic knowledge of

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

SKILLS: PERSONAL

• Excellent communication

skills (written & verbal)

• Social

• Team Player

• Attentive

EDUCATION

• St, Xavier's College, Kolkata -

Bachelor's of Arts

• Loreto Convent, Darjeeling -

12th boards ( I.S.C)

• Loreto Convent, Darjeeling -

10th boards ( I.C.S.E)

• Engagement with artisans and partners.

• Research and curate content that can be used to further the social media strategy for the competition and strengthen online presence.

• Back-end management.

• Scope social media and online platforms for targeted outreach amongst influencers and groups.

• Advocating for sustainable living, slow fashion, artisanal empowerment, etc that meet the target audience criteria.

• Social media outreach and marketing.

• Handling queries.

Glendale Academy, India — Assistant Teacher (Primary school) February 2019 - December 2021

● Creating lesson plans and assisting in curriculum development.

● Applying various instructional strategies.

● Completing student progress reports.

● Managing classroom activities and making it fun and interesting.

● Planning and helping with school activities like -singing, dancing and games.

● Guiding outdoor learning activities like visit to the zoo, HMI, museum botanical park, tea garden etc.

● Held drawing, singing and dancing competitions.

● Helped set up arts and crafts school exhibitions done by the children- interacted and guided the parents, children and other guests explaining the different themes done by different classes.

● Preparing children for inter-school fests.

● Planning and incorporating interactive story telling sessions. Communicating with parents and guardians.

Convergys, Concentrix - India — Customer care executive/ Technical Support Associate-I

June 2015 – December 2016.

● To handle customer queries.

● Paying attention to customer queries and feedback.

● Overseeing the customer service process

● Maintaining a pleasant working environment for the team. INTERNSHIPS AND COURSES

• I policy for Young leaders under

Centre for Civil Society, New

Delhi (2016)

• Internship for School Choice

National Conference, New Delhi

(2013).

• Completed Himalayan

Mountaineering Adventure

Course, Darjeeling (2011)

• Completed STCW courses

approved by DG shipping.

• Crowd and Crisis management.

• IELTS band 7.5

Contact this candidate