Jianna Benallo

Customer Service Representative

720-***-**** ad1bk0@r.postjobfree.com Denver, Colorado 80002 CAREER OBJECTIVE

I am hard working dedicated to my job. I am very much a multitasker. I strive to be a better person everyday. I can bring in a positive & happy work environment. I strive to help improve myself & my peers. I love constructive criticism to help me meet standards. I have a very strong work ethic, I am willing to take risks and ready for any obstacles that come my way.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Denver, CO

SRM CONCRETE, June 2022-Present

• Placing concrete orders via email & over the phone.

• Addressed customers courteously using suitable methods and problem-solving skills.

• Utilized automated systems to log and retrieve call information.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls. Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

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• Provided account information to customers and explained bill service policies and customer rights.

• Remained open to feedback from supervisor and peers to build and improve skills set. Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

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Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.

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• Followed up with customers regarding product functionality and overall satisfaction.

• Updated and maintained database with accurate customer information and timely data entry.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Assisted with mentoring new employees during and after training.

• Complied with corporate and regulatory policies regarding information confidentiality and privacy.

• Read from scripts to promote uniformity and consistency in communications.

• Built sustainable relationships and trust with customer accounts using open and interactive communication.

• Referred unresolved customer grievances to designated departments for further investigation.

• Determined charges for services requested and arranged for billing.

• Analyzed and collected customer information to prepare product or service reports.

• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Recommended improvements in products, services or billing methods to prevent future problems.

• Processed customer adjustments to maintain financial accounts.

• Conferred with customers by telephone or in-person to provide product or service information.

• Obtained and examined relevant information to assess validity of complaints and determine possible causes.

• Made appropriate account corrections to resolve customer problems.

• Navigated multiple computer systems and applications and utilized search tools to find information. Contacted carrier representatives to make arrangements or issue instructions for shipping and delivery of materials.

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Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

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MANAGER, Lakewood, CO

Rodz & Bodz movie car museum, May 2021-May 2022

• Supervise employees, maintain a clean museum, watch cameras, give guided tours, check people in

• Developed personal growth opportunities, empowering employees to produce results and meet goals.

• Delegated tasks, freeing up time to focus on higher-value activities.

• Communicated plans and actions to meet departmental goals.

• Managed expense and investment budgets to meet business operating plans.

• Counseled and disciplined employees, driving performance improvement.

• Reduced workplace safety or health hazards by enforcing work practices and procedures.

• Collaborated with staff to develop and carry out processes, resulting in improved performance.

• Offered constructive feedback to team members, boosting overall job performance.

• Monitored schedule of project deliverables and analyses for on-time delivery and accurate results.

• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

• Evaluated systems and procedures, identifying and implementing improvements.

• Established strategic goals by gathering pertinent business and operations information.

• Assigned, prioritized and delegated tasks and responsibility to departmental employees.

• Analyzed and resolved quality and customer service issues, recommending system improvements.

• Accomplished department objectives by managing staff and evaluating activities. Drove continuous improvement and service delivery excellence using effective processes, workflow and technology.

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• Established control systems for costs and labor, meeting budget guidelines.

• Coached and motivated team, driving sales and delivering exceptional customer service. SALES ASSOCIATE, Arvada, CO

Fascinations,

US

November 2020-February 2021

• Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards

• Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

• Liaised between customers and management, maintaining documentation of interactions and follow-up concerns.

• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.

• Introduced promotions and sale opportunities, enticing customers.

• Liaised with management to communicate customer feedback and recommendations.

• Followed checklist to complete retail store opening and closing activities.

• Operated cash register and POS to process sales transactions and handle payments.

• Performed cleaning tasks, keeping store neat and organized. Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities.

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• Engaged with guests to understand and anticipate customer service needs.

• Provided product information to customers and aligned products with customer needs to boost satisfaction.

• Represented brand during special events, customer interactions and sales.

• Trained new employees on company policies and strong sales techniques. CASHIER AND ORGANIZE FLOOR, CASHIER/CUSTOMER SERVICE, Denver, CO Elvis Cinemas, January 2019-September 2020

• Handled cash, take tickets, help customers find theaters, maintain a clean environment for customers HOSTESS, Arvada, CO

Texas Roadhouse, June 2019-August 2020

• Greet customers, seat customers, Answer phones, take Togo orders

• Reviewed work procedures and operational problems, determining ways to improve service.

• Assisted in serving guests for parties and special functions. Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.

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• Escorted guests to proper tables or offered open seating options in bar and patio areas.

• Observed guest needs throughout dining experience, driving high-quality service.

• Informed guests of food and drink specials, fostering smooth handoff to service staff.

• Maintained clean and neat workplace and dining room area.

• Communicated with patrons to record reservation data into company management system.

• Helped FOH team members, maintaining positive working relationships.

• Engaged with guests to maximize satisfaction with food and service.

• Presented positive first impression of establishment's high standards by delivering exceptional service.

• Communicated with tact and diplomacy to resolve guest dissatisfaction.

• Processed phone and online orders, keeping food hot and fresh until picked up.

• Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.

• Stocked service areas with supplies to deliver faster service to guests.

• Delivered and refilled beverages and addressed requests for extra condiments and place settings.

• Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.

• Conversed with members and guests in outgoing and friendly manner.

• Prepared cash receipts after close, facilitating bank deposits.

• Adhered to sanitation and safety control policies to protect establishment and patrons.

• Monitored restaurant activity to determine seating and dining flow.

• Observed food handling and sanitation requirements to reduce risks.

• Closed out podium at end of shift and maintained order and organization.

• Greeted patrons and coordinated table assignments to meet party preferences and requests.

• Distributed, collected and organized printed menus.

• Supported servers and bussers through high-volume shifts with food running and table clearing. SERVER, Edgewater, CO

Edgewater Inn - Edgewater, September 2018-January 2019

• Serve customers with excellent food service

• Provided efficient and courteous service to customers at all times.

• Assisted with new hire orientation and employee training.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Adhered to quality and service standards to support operational goals.

• Worked with coworkers to complete tasks.

• Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Exercised focus and concentration to keep track of tables and remember orders.

• Created and maintained optimal communication chain, reducing guest dissatisfaction.

• Greeted and accommodated guests, building positive experience from first interaction.

• Delivered customer checks and securely processed credit card or cash payments.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.

• Memorized menu to help diners make informed meal choices.

• Jotted down customer orders and promptly delivered food and drinks. Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations.

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• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Maintained knowledge of safety and emergency procedures, remaining aware of accident prevention policies. ASSISTANT, Denver, Lakewood, CO

Zandi K Salons, April 2017-January 2019

Answer phones, shampoo hair, sweep, clean and organize color room, make sure all customers are happy and safe, restack shelves,

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• Evaluated work procedures, schedules, and workflow to recommend policy and procedural updates.

• Maintained and updated calendar of meetings and events to track and organize activities.

• Offered backup support, relieving staff for lunches and breaks or stepping in during vacation and sick days.

• Monitored and tracked budgets, maintaining financial records and generating reports.

• Assembled materials and prepared agendas for meeting facilitation.

• Answered telephones to route caller to appropriate individual or address general questions.

• Performed wide range of clerical and technical duties to facilitate business operations.

• Took and transcribed dictations to prepare letters, summaries, or reports.

• Reviewed and sorted mail or e-mails to distribute or initiate responses to inquiries.

• Researched and compiled information to assist staff with special projects.

• Ordered equipment and supplies, maintaining acceptable inventory for operations.

• Recorded customer transactions and filed receipts.

• Verified order accuracy and tracked company shipments to confirm on-time arrivals.

• Routed phone calls to appropriate recipients and handled internal business correspondence.

• Answered questions and concerns regarding company products, services and prices.

• Arranged business trips and handled reservations.

• Developed company budgets and tracked expenses to meet profit goals.

• Organized meetings and disseminated company information to employees.

• Instructed new employees regarding company policies and job duties.

• Greeted visitors upon arrival and directed guests to appropriate facility locations. SERVER/BUSSER, Wheat Ridge, CO

Mama Sanninos, March 2016-January 2018

• Education

• High school diploma

• Skills

• Bartending

• Cash Handling

• Cleaning Experience

• Front Desk

• Host/Hostess

• Restaurant Experience

• Serving Experience

• Busser

• Food Service

• Upselling

• OpenTable

• POS

• Food Preparation

• Aloha POS

• Cashiering

• Assistant Manager Experience

• Food Safety

• Guest Services

• Merchandising

• Event Planning

• Retail Sales

• Micros POS

• Time Management

• Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff.

• Optimized front-of-house operations by managing capacity, avoiding long wait times for guests.

• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

• Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

• Delivered customer checks and securely processed credit card or cash payments.

• Exercised focus and concentration to keep track of tables and remember orders.

• Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

• Informed kitchen of special dietary needs or requests, delivering personalized meal options.

• Memorized menu to help diners make informed meal choices.

• Attended company and restaurant required trainings and meetings, improving skills.

• Created and maintained optimal communication chain, reducing guest dissatisfaction.

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Greeted and accommodated guests, building positive experience from first interaction. SKILLS

Customer Service QuickBooks Microsoft PowerpointBanquet Experience Sales Communication Skills English Management Efficient And Detail-Oriented Responding To Difficult Customers Building Customer Trust And Loyalty Courteous With Strong Service Mindset Customer Data Confidentiality Calm And Professional Under Pressure Customer Account Management POS Systems And Ordering Platforms Needs Assessment Data Entry And Maintenance Call Transfers Information Inputting Strong Analytical And Problem-Solving Skills Social Perceptiveness Telephone Management ADP Workforce Now Time Management Active Listening Microsoft Office Microsoft Excel Reading Comprehension Electronic Information Systems Microsoft Internet Explorer Credit Card Payment Processing Applied Systems Vision Assisting Dispatch Speaking Monitoring REFERENCES

CHRIS FERGUSON Fire Station

Coach Friends

303-***-****

ad1bk0@r.postjobfree.com

LINDA ORTEGA Nicks Garden

Manager Associate

303-***-****

ad1bk0@r.postjobfree.com

Contact this candidate