Program Manager User Experience
Resume:
Debra Kyles
**@*************.***
Ocala, FL 34476
PORTFOLIO & PROFILE
• http://danceofthebee.com
• http://linkedin.com/in/debra-
kyles
EDUCATION
Quantic School of Business and
Technology
Online • 10/2023
Executive Master of Business
Administration
University of Phoenix
Sacramento, CA • 06/2001
Bachelor of Science: Business
Administration
Renovate School of Ministry
Tampa, FL • 06/2013
Certificate: Ministry
SKILLS
Design
• Wireframes
• Prototypes
• User Journeys / Flows
Summary
I am a user advocate and evangelist, exploring ways that Gamification, Information Architecture, Human Computer Interaction principles, Accessibility and User Experience best practices can make for a delightful experience for the human at the end of the process.
I am an accessibility strategist. My expertise lies in understanding and interpreting accessibility criteria and best practices, then working with designers and developers to ensure that their designs and code are accessible to disabled users.
I am an effective communicator at all levels and a strong leader and collaborator. My subject matter expertise includes uer experience design, usability, gamification, information architecture, accessibility, site structures, navigation, wireframes, prototyping, personas, and scenarios.
Expertise
• Expert creating design systems that promote consistency and accessibility.
• Expertise in information architecture using research, interviews, MS Excel, Figma and Adobe XD
• Expertise in understanding requirements and creating wireframes, user flows and journeys, prototypes, mockups, and other deliverables using Figma,UX Pin, Sketch, and Axure.
• Expertise in Content Management Systems (CMS) including Joomla, Drupal, Sitecore, and Adobe Experience Manager.
• Ability to explain and defend design choices.
• Expertise in User Centered Inclusive Design.
Work History
Microsoft
Accessibility Program Manager
Remote • 01/2023 - present
• Managed Inclusive and Accessible by Design (IAD) Office Hours
• Design Systems
• Inclusive Design
• Interaction Design
• User Experience Design
• Content Architecture
• Personas & Scenarios
Design Tools
• Photoshop
• Illustrator
• Figma
• UX Pin
• Axure
• Sketch
• Miro
Accessibility
• A11y Evangelist
• Center of Excellence
• Program Creation &
Management
• Training / Mentoring
• WCAG / 508 / EN 301 549
• JAWS / Voiceover / Talkback /
NVDA
• aXe / AQA / AMP / Wave
• Testing / Reporting /
Remediation
Soft Skills
• Collaboration
• Design Thinking
• Initiative
• Mentoring
• Socialization
• Training Creation
• Documentation
• Presentation
• Training
• Created accessibility resources for designers using SharePoint
• Created and maintained Lessons Learned collection in HITS
• Added closed captions to videos.
Nuance Communications
Senior Accessibility Engineer & Program Manager
Remote • 06/2018 - 07/2022
• Evangelized and socialized accessibility
• Created AI chat flows using Mix, a proprietary AI authoring tool. Created flows and wireframes for AI chats.
• Collaborated on Design Systems.
• Presented at annual technology conferences.
• Created and socialized Accessibility Champions and Partners program
• Evaluated, procured, and implemented enterprise AQA Accessibility Management Platform.
• Created Accessibility Playbook, a collaborative body of knowledge
• Worked with Legal Team to create Accessibility Center of Excellence (ACoE)
• Authored validation steps for testing WCAG 2.1 compliance
• Tested and validated compliance with WCAG 2.1, EN 301 549 and Section 508
• Created intranet space with resources and interactive forums for accessibility
• Procured bulk licenses for JAWS screen reader, resulting in significant cost reduction
Accessibility Engineer
San Jose, California • 03/2018 - 06/2018
• Provide expert accessibility consultation for site and mobile apps
• Completed accessibility assessments on multiple projects
• Mentored junior accessibility specialists.
Optum / United Healthcare
Accessibility Engineer
Remote • 03/2017 - 01/2018
• Completed accessibility assessments on multiple projects
• Participated in committees for improved workflow and checklist refinement
• Contributed to A11y Tidbits – weekly news on accessibility intranet
• Worked with UX and development teams to find effective solutions to accessibility issues
TIAA
Accessibility Engineer
Charlotte, North Carolina • 11/2015 - 03/2017
• Completed accessibility audits of the main site, multiple projects and mobile (iOS and Android) native apps
• Created streamlined method for creating Level of Effort estimates
• Created database for iterative communication of
accessibility violations
• Presented accessibility concepts to UX team and Prototype team on accessibility issues
• Worked with UX, prototype and development teams to find effective solutions for accessibility issues
• Managed AMP testing tool by Level Access
University of Minnesota
Accessibility Specialist
Minneapolis, Minnesota • 05/2015 - 08/2015
• Provided expert counsel for accessibility testing of PeopleSoft application's accessible overlay
• Completed analysis of accessibility testing efforts for trends and patterns in order to recommend more
streamlined approach
• Tested PeopleSoft application and reported findings, making recommendations for creating accessible code
• Created road map and check points for accessibility testing for applications and websites using Section 508 standards. T-Mobile
User Experience Designer/Accessibility Expert
Bellevue, WA • 12/2014 - 03/2015
• Led efforts for accessibility training and testing
• Created interactive annotated wireframes for mobile, tablet and desktop
• Created Accessibility Implementation Plan
• Authored accessibility training for designers, developers, content creators and team members
• Presented accessibility concepts to managers and stakeholders
• Reviewed design guide, wireframes, HTML and final code for compliance with WCAG 2.0 and Section 508 guidelines
Contact this candidate