Cynthia Taylor Y.

**** ********* ** • N Chesterfield, Virginia 23237

PHONE: 804-***-**** • EMAIL: ad1bi0@r.postjobfree.com EXPERIENCE

Sept 2020- Present Kenmore Envelope Inc. Henrico, VA Accounts Payable Specialist

Duties Summary

Main Responsibilities and Accountabilities:

Process incoming mail

Maintain and update postage machine as needed.

Post daily receivables to customer accounts and report discrepancies.

Produce aged analysis for overdue clients.

Manage accounts payable mailbox.

Gather, scan, reconcile and input payable data correctly and timely.

Support billing specialist as needed.

Enter and prepare invoices into software system according to purchase order pricing and

clients' specified needs.

Receive, match, and review accounts payable documentation; and reconcile discrepancies.

Communicate with clients about past due invoices and payment discrepancies.

Communicate with company associates about purchase order discrepancies.

Gather and input recycling data correctly and timely.

Acquire credit worthiness documentation and complete Client Credit Requests

Source, purchase and maintain inventory of office supplies and promotional products.

Follow established policies and procedures in assisting weekly check processing.

Assist with end of month closing.

Accumulate documentation for vendor set-up, scan to software once approved.

Maintain certificates of liability, scan software as received.

Deliver a high level of service by providing accurate and timely information.

Provide backup/support when other Accounting or Human Resources personnel are out or need.

assistance.

Work as part of a team as well as independently to accomplish company goals. Sept. 2018 -2020 The City of Petersburg Petersburg, VA General Supervisor II – Meter Division (Interim)

Supervise six (6) employees.

Create and review work orders.

Provide internal and external customer service.

Assist the Utilities Billing Department with questions regarding service connections, meter installations, etc.

Track inventory of meters, erts, and supplies needed to perform various tasks in the field.

Work with water construction crew, as needed, to make repairs in and around the City. Aug. 2018 - Sept. 2018 The City of Petersburg Petersburg, VA Inventory Supply Specialist (Utilities)

Prepares purchase requisitions.

Purchase stock items (under the PO threshold)

Contact vendors to request quotes and updates on orders.

Purchase vehicles and equipment. Track preventative maintenance, registrations, repairs, and inspections.

Track inventory of supplies for water, sewer, and wastewater divisions of Utilities

Code invoices and review statements to ensure vendors are paid in a timely manor. Dec. 2017 - Aug. 2018 The City of Petersburg Petersburg, VA Customer Service II (Paratransit)

Prepares schedules for drivers.

Prepares transit riders approval forms and schedules.

Provides customer service for mass transit. Including overflow calls from other transit departments.

Coordinates schedules and pick up for riders (to/from doctors’ offices, etc.).

Prepare monthly mileage charts for Mass Transit and Paratransit

Tracks inventory and logs all bus passes and tickets to ensure Mass transit is always stocked. Aug. 2017 - Dec. 2017 The City of Petersburg Petersburg, VA Utility Billing

Initiates and performs the billing process of water, sewer, storm water and waste collection charges billed by the City. Prepares and produces monthly and bi-monthly for mailing to customers showing an itemized account of the amount owed to the City.

Reviews accounts for accuracy and completeness

Provides customer service to City residents. Answers questions concerning account information.

Enters work orders in the system for customer utility connections, disconnections etc.

Communicates with other departments to resolve payment and vendor inquiries.

Investigates and resolves problems.

Sets up and monitors new accounts.

Investigates complaints. Attempts to find resolution and information required for course of action taken.

Works with Field Services Technicians and the Field Services Coordinator to solve billing issues.

Creates work orders to connect/disconnect service.

Makes necessary adjustments to the utility accounts. Sept. 2016 - Aug. 2017 The City of Petersburg Petersburg, VA Finance & Utility Billing – (Provisional)

Initiates and performs the billing process of water, sewer, storm water and waste collection charges billed by the city. Prepares and produces monthly and bi-monthly for mailing to customers showing an itemized account of the amount owed to the city.

Reviews accounts for accuracy and completeness

Provides customer service to City residents. Answers questions concerning account information.

Enters work orders in the system for customer utility connections, disconnections etc.

Communicates with other departments to resolve payment and vendor inquiries.

Investigates and resolves problems.

Sets up and monitors new accounts.

Investigates complaints. Attempts to find resolution and information required for course of action taken.

Works with Field Services Technicians and the Field Services Coordinator to solve billing issues.

Creates work orders to connect/disconnect service.

Makes necessary adjustments to the utility accounts. Apr. 2015 - Sept. 2016 The City of Petersburg Petersburg, VA Data Entry Operator / Caliper – (Temp Agency)

Submit vendor invoices for payment.

Research vendor payment inquiries

Provides customer service and technical assistance to the department and public.

Enters work orders in the system for customer utility connections, disconnections etc.

Communicates with other departments to resolve payment and vendor inquiries

Tracks the Utility Department purchases and expenditures. Apr. 2005- Apr. 2015 The New Y-CAPP Inc Richmond, VA Case Manager / Behavior Health Specialist

Responsible for the provision of individual, group, and family psychotherapy.

Facilitate psycho-educational group’s daily, implement and assess goals of IEP and provide supervision through transitional periods.

Facilitates and documents various therapeutic and educational groups in support of each youth’s treatment plan.

Provides guidance and direction to youth in a manner that develops and nurtures personal values and a solid system of communication.

Provides crisis intervention for residents, to include the use of approved verbal and physical intervention techniques while also verbally re-directing inappropriate behaviors.

Works with the treatment team to develop and maintain a therapeutic milieu assuring the health, safety, and therapeutic support of all youth.

Maintain thorough documentation of activities including clinical interventions, case management, and crisis intervention.

Utilize intervention techniques, observing, recording, and reporting of appropriate behaviors. Oct. 2007- Jan 2014 Home Again Family Services Richmond, VA Relief Coordinator Staff (PRN)

Provide and maintain comprehensive support while assisting temporarily homeless families.

Document progress of resident’s adherence to rules and skills building, aiding to increase self-sufficiency.

Assist with resources needed to obtain and maintain permanent housing. EDUCATION

June- August 2023 Medical Educators, LLC Mosely, VA

Certified Phlebotomy Technician (PHI)

1984-1989 Key Business College Richmond, VA

● Associate in Business Administration, AAS

2003-2005 Virginia Commonwealth University (VCU) Richmond, VA

Accumulated 48 credits for my Psychology degree. QUALITIES

Able to work as a team or independently, very multitask capable.

Strong verbal and written communication skills

Experienced in Long-term Care, Social Work, Clinical/Emergency Room, Dr. Office, Corporate, School settings, and Shelter facilities.

Environment and Youth Mentoring

Excellent people skills and the ability to think strategically under pressure.

Efficient Office skills typing 65wpm, proficient with Data Entry (1500 keystrokes per minute

SKILLS_& CERTIFICATIONS

CNA

Medication Management

Adult and Child First Aid/CPR/AED

PRT / Handle with care certification

Therapeutic Options

Human Rights

Certified Phlebotomy Technician

Have experience using the following programs and equipment:

CPT.4 and ICD 9 coding Quick Books

Microsoft Word SAP/ ERP Systems

Word Perfect /PowerPoint

JD Edwards

Peachtree / Sage 50

One Point

Sage 50 & Intacct

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