Deborah Horne

AVAILABILITY/LOCATION

Phone/video Interview: Anytime within 24-48 hrs. notice on Monday'sand Tuesdays

To Start: 2 weeks

Location: Middleburg, Florida.

SUMMARY:

Managed multiple projects and/or initiatives related to the design, development, execution, implementation and maintenance of systems or software.

Managed all aspects of project execution including scope definition, requirements gathering, project planning, change control, risk management, operational readiness, reporting, data mapping and data warehousing.

Excellent interpersonal and communication skills. Ability to work in a team-driven, demanding environment and/or remotely at home.

Self-managed, detailed oriented, organized, and pro-active. Ability to balance multiple priorities and projects. Experienced working with companies in Telecommunications, Transportation, Logistics, Electric, Water, Sewer Utilities and Financial Banking.

EDUCATION AND TRAINING:

SC Contractors Colony Brands Customer Service Representative online training courses 2023

Wells Fargo 36 mandatory online training courses 2022/2023

Bank of America SDM Lean Agile training, JIRA and 127 mandatory online training courses 2021/2022

Google Analytics Certificate

Capital Projects Training

Enterprise Content Management (ECM) Training

ITIL Foundation Certification – IT Service Management

MS SharePoint Designer

FSCJ – Completed basic college courses.

Graduated from Edward H. White High School

EXCEPTIONAL INDIVIDUAL AWARDS:

Awarded for being an integral part of the PC Refresh Team and exceeding the refresh goal by more than 1,800 devices (37% above the goal).

Awarded for going beyond to create a comprehensive binder for the turnover of the train order bulletin management process to the onsite Lexmark resources.

Awarded for my support of the train order bulletin printer implementation project. “Your hard work is noted and appreciated.”

Awarded for outstanding achievements as a team supporting CSX with managed Print Services. “Your hard work is noted and greatly appreciated.”

SKILLS & ABILITIES

Soft Skills:

Adaptability, An Openness to New Ideas, Attention to detail, Business processes, Collaboration, Consistency, Communication, Computer Skills, Creativity, Customer service, Decision making, Dedication to Excellence, Dedicated to our client’s success, Delegating, Design diagrams, Empathy, Good listener, Innovation, Integrity, Leadership, Mindfulness, Multitasking, Organizational Skills, People Skills, Positivity, Problem solving, Project Management, Prioritizing, Self-motivation, Time management, Trust, User guides and work ethic.

Hard Skills/Software proficiency:

MS Office Skills (Office 365, Office Mobile, MS Teams, Outlook, Word, Excel, Access, PowerPoint, Visio, MS Project, SharePoint, OneDrive, OneNote, MS Windows 10, MS Office Professional Suite, MS Edge, Skype, Publisher, Adobe Acrobat, CICS, Hogan, JD Edwards, WebEx conferencing, ServiceNow, Clarity timesheets, ConnectWise, GIS, JIRA, Agile, Confluent, Reflection’s, Rally, RAID log, and Zoom.

Enterprise Resource Planning (ERP):

Oracle, NetSuite, SAP and Oracle R12 Office Skills with forecasts, requisitions, purchase orders, processing invoices, running funds available, encumbrance and expenditure reports, requesting quotes from vendors, creating purchase orders for contractors, and processing payment for invoices for vendors and licensing renewals for software applications.

PROFESSIONAL EXPERIENCE:

SC Contractors Colony Brands October 2023 – Present

SC Contractors, Contractor for Colony Brands, working remotely as a part-time seasonal Customer Service Rep.

Blue Zone Mainframe/CICS used to take customers’ orders for all of Colony Brands companies.

Used the following applications: Interactive desktop, MS Teams, MS Outlook, Knowledge Center, Citrix, Ping ID.

Insight Global November 2022 – March 2023

Project Manager Change Implementation Consultant, Contractor for Wells Fargo, worked remotely.

Global Treasury Management dept., AES, BQR, CICS/Hogan/Reflections, ECS360, SAFE T transmission forms.

Participated in less complex initiatives and identified and implemented opportunities for new processes to support requirements within change implementation, and software implementation efforts.

Applied project management methods to help complex implementations, set up timelines, and tracked ongoing projects to ensure successful delivery.

Reviewed basic knowledge transfer, data mapping, and account movement while exercising independent judgment to guide strategic initiatives that affect multiple systems.

Identified and supplied effective training methods, used MS SharePoint, and MS Excel pivot tables, vlookup’s.

Participated in process improvement or product development and enhancement activities.

Presented recommendations for resolving data, planning, project support issues, and exercised independent judgment while developing experience in risk and compliance requirements.

Organized, communicated, and adaptable to shifting priorities, while working with Sr. level management.

Collaborated and consulted with peers, management, technology, and compliance.

Collabera, Inc. May 2021 – November 2022

Project Manager/Product Owner, Contractor for Bank of America, worked remotely.

Department: Core Wealth Management Bookkeeping Support Operations/Client Data/Project Enablement

Applications: AIT, AMFS, AP, ASAP, BA, BOSS, BVR, CARDA, CTS, GBR, GBT, Client Financials/Statements, CDOL, CICS/Reflections, MRR, SRR.

Projects: Integrated Investment Platform (IIP), Global Books & Records Repository, Regulation O, IIP IBM Modernization and Maintenance, IIP AMS General Ledger Offset Ledger Process – Money Movement, ML Recon Positions and Balances, MLQC Application – MLT UAT, executed test scripts, loaded test scripts and test cases, ML Recon Position and Balances – reviewed pass or fail test cases and updated daily/weekly test cases status reports.

Demonstrated an understanding of customer’s tactical goals and effectively takes part in the development and implementation of business solutions.

MS Excel: created Pivot Tables, vlookup’s, created and wrote test scripts for PROD and QA, and executed test scripts.

Participated in Agile JEDI Masters GBR/GBT Team Daily Stand-up meetings, JIRA Sprint Review/Retrospective, Sprint Planning, Backlog Refinement Sessions, Bookkeeping ART Sync for Service Release Train, Reviewed/Released/Closed JIRA Stories, AP & GBR Epics Refinement Sessions, Program Increment (PI) Planning in JIRA.

Managed project risk through comprehensive mitigation assessment and planning techniques.

Actively managed the work efforts of multiple functional resources through the project plan.

Established basic scope control procedures.

Developed documentation; monitors and reports project status; assesses the effectiveness and accuracy of documentation.

Initiated and supported reporting relationships with project stakeholders including team members, peers, managers, customers, vendors, and other affected departments to coordinate efforts across multiple business units and ensure continuous efficient management of projects; gathers input and feedback.

Analyzed and reported project status and researched information; checked project performance to support the quality of services, deliverables, and content.

Effectively aided in directing both internal and external resources to achieve business solutions within project guidelines.

Responded to operational issues and RFI’s within defined areas of responsibility while progressing on project work.

Collaborated and communicated with other project managers and leaders to coordinate cross-project initiatives and activities.

Identified and cut obstacles to solution plans, business goals or implementation. Helped in the development and implementation of contingency plans.

Amazon Apr 2020 – Mar 2021

Seasonal Fulfillment Center Associate JAX2 – Packed/Shipped up to 50 lbs. of products 10 hours a day/4 days a week.

Transferred to Fulltime Fulfillment Center Associated JAX2

Transferred to JAX3 location in Jul 2020

Calance Sep 2019 – Oct 2019

Project Manager, Contractor, worked remotely.

A short-term contract for a client.

Worked on contract with Calance/Trace3 and worked on the following projects: Net Apps Migration and NSX Load Balancer Implementation.

Applications that I worked on included Zenefits, ConnectWise, Office 365, and WebEx conferencing.

Developed, defined, and executed project plans, project scope, and activities.

Planned, coordinated, and tracked the project activities for initiatives of supported customer groups. Coordinate the activities of the project with our team and with other departments, business partners, and vendors. Ensured adherence to company standards and review project deliverables. Managed small, medium, and large projects using agile (Jira) methodology.

Helped in planning and organizing resources from across all Technology areas along with the Business to achieve Project objectives.

Randstad Mar 2016 – May 2019

Project Coordinator, Contractor for JEA.

Processed, tracked, and reported work orders, project costs and capital budget items.

Developed and kept spreadsheets, databases, and other computerized records such as cost status, actual quantities installed, percent complete and expenditures.

Lead project meetings: capturing details and action items and ensuring the projects are completed and closed.

Developed, defined, and executed project plans, project scope, activities, schedules, budgets and deliverables, data mapping and data warehousing, including (ETL) extract, transform, and load.

Performed cost development, project budgeting and cash flow forecasting for management and reporting in Technology.

Communicated complex technical information clearly and articulately for all levels and audiences.

Lead project meetings to obtain schedules, issues, risk, and dependency updates.

High critical thinking skills to evaluate alternatives and presented solutions that are consistent with business goals and strategy.

Expert in understanding the SDLC and familiarity with agile methodology and waterfall disciplines.

Forecasted potential project budget overruns/underruns for efficient use of available funds, supplemental funding, and allocation of funds to new projects.

Experienced working with an Agile (Jira) Lifecycle Management tool.

Worked on the following projects: IT Asset Management System, Microsoft SharePoint Infrastructure Upgrade & Migration, Microsoft Exchange Upgrade 2013, JEA.com Applications, JEA.com Responsive Web Design, JEA Telephony, Network, Internet, DDoS services, Electronic Filing & Digitization, Oracle EAM Migration, Oracle Engineered Systems, Oracle eAM Implementation, Vulnerability Assessment, Virtualization Infrastructure (Includes VMware & Citrix), CAMS - Capital Asset Management Systems, GIS Solutions, GIS Legacy Systems Apps Rewrites and Tableau Software Implementation.

Experienced using ServiceNow, requests, incidents, change, Disaster Recovery planning, Security, Service Level Management incidents and training, and problem resolution.

Enterprise integration, Inc. Aug 2014 – Feb 2016

Project Coordinator, Contractor for Crowley

WASP Asset Management for Warehouse, Peregrine Asset Centre 3.60 Management database and Software Licenses Management Projects and Research. Received and shipped out computer equipment for PC Refresh Projects and used Clarity timesheet reporting.

Planned, coordinated, and tracked the project activities for initiatives of supported customer groups. Coordinate the activities of the project with our team and with other departments, business partners, and vendors. Ensure adherence to company standards and review project deliverables. Manage small, medium, and large projects. Helped in planning and organizing resources from across all Technology areas along with the Business to achieve Project objectives. Established procedures and processes for project activities and ensured the processes were followed.

Created, checked, and supported projects in project management software including managing project plan tasking and assignments. Processed equipment orders in SCCM and Catapult and ensured the equipment configured properly and shipped correctly by our vendors, met the shipment deadlines for our customers in the field.

Coordinated with teams through all phases of the project life cycle and all required activities and ensured successful project implementation. Also, manage the maintenance and support of one or more existing systems. Included service level agreement (SLA) compliance, budget compliance, managed issues list and priorities, assigned tasks, and attended weekly status meetings with business partners.

Enterprise Integration, Inc. Aug 2002 – Aug 2014

Project Coordinator, Contractor for CSX Technology

Planned, coordinated, and tracked the project activities for initiatives of supported customer groups. Coordinate the activities of the project with our team and with other departments, business partners, vendors, and Clarity timesheets.

Ensured adherence to CSX standards and review project deliverables. Manage small, medium, and large projects.

Created, checked, and maintained projects in project management software including managing project plan tasking and assignments. Processing equipment orders in System Center Configuration Manager (SCCM) and Catapult and ensuring the equipment configured correctly and shipped correctly by the vendors meets the shipment deadlines for our customers in the field.

Coordinated with team through all phases of the project life cycle and needed activities and ensuring successful project implementation.

Managed project reporting and issue processes with the vendors.

Managed the maintenance and support of one or more existing systems. Responsibilities included service level agreement (SLA) compliance, budget compliance, keeping issues list and issue priorities, assigning tasks, and regular status meetings with business partners.

Performed miscellaneous activities and responsibilities as assigned by the project manager.

Accomplishments and Experience with CSX

PC Refresh Project – Upgrading all laptops, desktops, and thin client devices from XP Operating Systems to Windows 7 OS – Completed 6,641 Desktops/Laptops, and 2,747 Thin Client devices – Year-To-Date: Total equipment Refreshed to Windows 7: 12,836.

Car Shop Thin Client Kiosk Refresh – 93 TC devices with brackets and bar code scanners.

CMOR Desktop Kiosk Refresh Project – 117 Laptop devices

Communication’s Group Mobile Worker Hardware / Software Integration and deployment Project – Totals: (400) – Provided upgraded laptops and working with the CSX Network security team to add further controls of what the user can install on the laptop to reduce the chance of virus, malware or spyware without hampering the user to perform his/her job, along with access control rights to not allow the user to remove the CSX proxy server from the MS IE browsers.

Riverbed Steelhead Appliance Deployment Project – Total: (64) Provided configuration & support for deploying & installing the Riverbed Steelhead Appliances in the field at various locations to Optimize WAN Bandwidth: Up to 100:1 compression ratio, cut bandwidth utilization 60-95%, Reduce congestion, make room for other applications, De-provision current bandwidth, defer WAN upgrades.

Podnet Implementation Project – Upgraded (six hundred) computers with training software for more than 230 locations and keeping track of (3,065) Break fix Helpdesk Tickets.

Thin Client Device Memory Upgrade Project – Total upgraded: (2,154).

Green Screens and Printer Implementation, Conversion and Deployment Project – Converted Token Ring and SNA Servers from Coax to Ethernet connection, converted Total: (2,954) IBM CRTs to Thin Client devices and Total Printers Converted and Installed: (2,666) Printer types: 4224, 4230, 610 IBM Mainframe Printers and Train Order Bulletin Printer conversion and installations. Approximately 950 sites.

Created, checked, and maintained (750) projects in project management software tool (MAX version 9.1.5 2014).

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