CONTACT

Address : Little Rock, AR *****

Phone : 501-***-****

Email : ad1bhf@r.postjobfree.com

SKILLS

• Self Motivated

• Empathy

• Time Management

Professional Written & Oral

Communication

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Proficient in Microsoft Office &

Google Suite

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• Problem-Solving Ability

• CRM Software

• 10-Key

• Data entry 70 words per minute

• Schedule Mastery

• Managing Multiple Tasks

• Calm and Professional Under Pressure

• Invoice Preparation and Processing

• Staff Training

• Office Equipment Proficiency

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

WORK HISTORY

Mturk Worker, 10/2021 to Current

Amazon Mechanical Turk - Little Rock, AR

Lawn Care Business Owner, 03/2013 to Current

K & R LawnCare - Little Rock, AR

Member Service Representative, 07/2023 to 10/2023

CVS/ AETNA - Little Rock, AR

Patient Quality Survey, 05/2023 to 06/2023

Viasource Solutions - Little Rock, AR

• Work Remotely to take part in market research on variety of topics Evaluate customer needs and feedback to drive product and service improvement

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• Conduct regular reviews of operations and identify areas for improvement.

• Follow instructions and procedures to complete assigned tasks.

• Collect, arrange, and input information into database system.

• Transcribe audio recordings

• Trained and motivated employees to perform daily business functions. Designed programs for landscape maintenance, pest management, composting, and other related topics.

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Put together realistic budgets based upon costs and fees for successfully operating business.

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• Utilized power tools and landscaping machines to maintain outdoor areas.

• Consulted with customers to assess needs and propose optimal solutions.

• Introduced new methods, practices, and systems to reduce turnaround time.

• Independently work from home receiving In-Bound calls.

• Verified insurance eligibility and coverage for patients.

• Filed and maintained patient records following HIPAA regulations.

• Investigated insurance claims denials and appeals. Met customer call guidelines for service levels, handled time, and productivity.

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Worked remotely to maintain customer satisfaction with outbound calls to survey patients to collect feedback on their recent medical experience.

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• Managed over 100 outbound calls per day.

• Attended virtual department meetings, contributing to ongoing improvement KERA ROGERS

Local Office Administrative Assistance, 03/2023 to 04/2023 22nd Century Technologies - McLean, VA

Eligibility Benefit Specialist, 11/2022 to 02/2023 Spectraforce: AmerisourceBergen - Little Rock, AR

Administrative Assistant II, 10/2014 to 05/2017

AR Dept. Of Finance & Admin/Div. Of Building Auth - Little Rock, AR initiatives and addressing emerging performance concerns. Documented and updated customer records in Noble to record interactions and facilitate follow-up.

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• Skilled at working independently and collaboratively in team environment. Interacted with customers by phone, email, or in-person to provide information.

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• Monitored front areas so that questions could be promptly addressed. Maintained electronic and paper filing systems for easy retrieval of information.

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Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

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• Received and date-stamped confidential documents. Reviewed documents for accuracy and compliance with laws and regulations to assign file number.

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• Scanned and entered data into system.

• Effectively worked from home

Outbound calls to payers to verify patients' insurance benefits while following all rules, policies, and HIPAA regulations.

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Participated in team projects, demonstrating ability to work collaboratively and effectively.

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Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

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Managed research on current benefit trends and regulatory and legislative requirements and presented findings and recommendations to leadership.

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• Fax Reviewed Summary of Benefits

Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

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Answered multi-line phone system, routed calls, delivered messages to staff and greeted visitors.

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• Assisted coworkers and staff members with special tasks on daily basis. Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Transcribed and organized information to assist in preparing speeches and presentations.

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Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

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• Maintained bid announcements online and local newspapers. Verify bidder's documents with the Arkansas Contractors Licensing Board and Arkansas Secretary of State.

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Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.

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Executed record filing system to improve document organization and management.

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EDUCATION

University of Central Arkansas, May 2000-Dec. 2002 - Conway, AR High School Diploma, 05/2000

John L McClellan High School - Little Rock, AR

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