Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Experience

Neurobehavioral Medicine Consultants OH, Bellaire Front Desk Associate 11/2017 - Present

• Take calls and messages

• Schedule patients

• Microsoft word

• Microsoft excel

• Manage patients charts

• Follow HIPPA guidelines

• Process insurance

• Collect Copays

• Complete nightly deposit

Trinity Health System OH, Steubenville

Registration Clerk 09/2016 - 10/2017

• Reviewed patient medical records and verified accuracy of information in the system.

• Processed patient registration forms, collected fees, and issued receipts for services rendered.

• Greeted patients upon arrival and directed them to appropriate areas.

• Verified insurance coverage and eligibility for services.

• Provided assistance with completion of paperwork related to the registration process.

• Performed data entry tasks to update patient information in the system.

• Maintained confidential patient records according to HIPAA guidelines.

• Worked collaboratively with other departments to ensure smooth operations within the facility.

• Researched billing issues as needed and provided resolution to inquiries in a timely manner.

• Assisted with compiling documents required for insurance claims processing.

• Contacted insurance carriers to verify coverage, copays and deductible information for patients.

• Worked with nurses and other clinic staff to process patients and direct to appropriate departments. VXI Global Solutions OH, Canton

Customer Service Representative 02/2015 - 10/2016

• Provided excellent customer service to resolve customer complaints in a timely manner.

• Answered customer inquiries and provided accurate information regarding products and services.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Identified areas of improvement in customer service processes and suggested changes accordingly.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service. Penn Station East Coast Subs OH, Canton

Assistant Manager 04/2014 - 08/2015

• Trained new employees on food preparation, cash handling, and customer service techniques.

• Monitored daily operations of the restaurant, including inventory control and ordering supplies.

• Ensured compliance with all local health regulations related to food safety.

• Managed team of 10-15 employees in fast-paced environment.

• Resolved customer complaints in a timely manner while maintaining excellent customer relations.

• Responsible for interviewing, hiring and training new employees.

• Regularly inspected restaurant premises to ensure cleanliness standards were met. Katie Simmons

Wintersville, OH 330-***-****

ad1bfe@r.postjobfree.com

• Adhered to company policies and procedures while enforcing them among all employees.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas. Burger King OH, Canton

Assistant Manager 08/2009 - 08/2013

• Trained new employees on food preparation, cash handling, and customer service techniques.

• Monitored daily operations of the restaurant, including inventory control and ordering supplies.

• Ensured compliance with all local health regulations related to food safety.

• Managed team of 10-15 employees in fast-paced environment.

• Resolved customer complaints in a timely manner while maintaining excellent customer relations.

• Responsible for interviewing, hiring and training new employees.

• Regularly inspected restaurant premises to ensure cleanliness standards were met.

• Adhered to company policies and procedures while enforcing them among all employees.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas. Skills

Customer service, Computer skills, Microsoft office, Communication skills, Multi-line Phone Systems, Supervising experience, Conflict Resolution, Schedule Management

Education

Osnaburg Local High School East Canton, OH

High School Diploma 04/2011

Graduated a year early with a STNA license.

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