Customer Service Data Entry

Maria Gonzales

210-***-****/ **.****@*****.***

Summary:

Bilingual, punctual, and organized business professional seeking a professional career, counting with experience in customer service, sales, and marketing experience with a passion in the business industry. Education:

Southern Careers Institute- San Antonio, TX Graduation Date: 09/2018 Business Accounting Specialist Program

● GPA 3.9

● Deans’ list

Skills:

● Bilingual (read, write, speak)

● QuickBooks

● General Office Skills

● Financial Analysis

● AR/AP

● Payroll

● Federal Taxation

● Invoicing

● Phone Etiquette

● CA

● ISALUS HER

● Data entry

● Appointment setting

● 10-key

● Head start- day care assistant

● Business Communication

● Microsoft Office Suite

● Basic Accounting

● Computerized Accounting

● Customer Service

● Independent Contractor

● Inventory Control

● 35-40 words per min.

Experience:

Texas pain and Injury Centers 04/2023 to 08/2023

Chiropractor’s Assistant

• Front office assistant

• appointment setter

• sent out referrals to MRI centers of TX, and Pain Management referrals as well as ortho referrals

• used the TENS unit electrodes on patients for pain, and taught basic stretches to perform as therapeutic exercises

• translated for doctor when needed for Spanish speaking patients.

• Answered phone calls and communicated with patients ad attorneys on behalf of the patients and attorney’s needs

• Did most of the data entry on the computer using ISALUS EHR Inmann Christian Center 9/2022 to 11/2022

Daycare/ Headstart Teacher

• Teaching and interacting with children between 18 and 28 months, soon got a class of ages between 28 and 36 months.

• Studied for the Early Childhood Headstart Program

• Helped other teacher with the school and teaching activities for the children to be pre-school ready.

• Worked in as a teacher substitute when the teacher was out. Sihan Inc –Dallas, TX 10/2014 to 12/2019

Medicaid Driver

● Transported the patients to and from the doctor’s appointments and/or pharmacy and home

● Answered any patient questions or concerns promptly and according to company rules

● Responded to patient needs in an ‘on call’ status to make sure they were taken care of when their initial driver was unavailable

Guild Park Apartments 08/2018 to 11/2018

Externship

Leasing office assistant

● Assisted with filing paperwork for each resident into their portfolio to ensure accuracy in the office.

● Entered completed work orders for apartment fixtures and set up new resident packet applications guaranteeing excellent customer service.

● Answered phone calls and walked the property for lease violations and door to door notices. North Park Toyota (Next Level Auto Detail)-San Antonio, TX 04/2018 to 7/2018 Auto Detailer

● Provide quality customer service to guests by vacuuming, washing, and towel drying vehicles to promote a positive customer experience

● Assist clients by providing services for new Toyota vehicle owners covered in their maintenance plan Luggage Unlimited-Dallas, TX 08/2000 to 12/2002

Customer Service, Store Attendant

● Met and greeted customers as they walked in to improve customer satisfaction

● Helped store owners select items to resale for their businesses to boost store sales

● Created hand written invoices so that the manager charged customers accurately and that they did not overpay and to help manage company inventory

● Assisted shipping and receiving by checking to make sure items going out/coming in were recorded accurately and available to be restocked

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