Summary of Qualifications

•Effective People Manager

•Motivated Team Builder

•Strong Interpersonal Skills

•#IAM Remarkable Facilitator (sponsored by Google)

•Diversity, Equity, and Inclusion Leader

Professional Experience

Santander Consumer Fort Worth, TX

07/2013 to 08/2023

Asset Remarketing Manager

Auction Specialist

Lease Coordinator

Funding Analyst

•Effective communication skills with the ability to articulate ideas, provide clear instructions, and listen actively. Essential for resolving conflicts, and inspiring teams.

•Ability to strategically set department and individual goals, plan, and identify opportunities for growth. Analyzing data, recognizing trends, and making effective plans to achieve long term objectives. Handled, weekly, semimonthly and YTD analytic data.

•Proficient with enhancing specific training techniques including facilitation to enhance individuals' knowledge, skills, and performance.

•Provide responsive customer support to address any queries, issues, or disputes that may arise during the buying or selling process. Offer multiple channels of communication, such as email, direct escalation phone support, to assist customers promptly.

•Established processes to verify the condition, authenticity, and ownership of assets listed on the platform. Implement a system where sellers can provide detailed descriptions, photographs, and relevant documents to showcase the asset's value and condition accurately.

•Highly skilled in making informed and timely decisions. gather relevant information, analyze situations, and consider different perspectives before choosing the best course of action.

•Effective in managing risk objectives, identifying and developing strategies that fit best for organizational development.

Bank of America Fort Worth, TX

9/2010 to 06/2013

Mortgage Underwriter

Financial Services/Mortgage Servicing

•Review Fannie Mae and Freddie Mac loans for correct documents and calculate income for approval or decline for Loan Modifications.

•Assist team for ILQA and AWARE projects auditing FHA underwriting to make sure compliance for federal government and bank practices.

•Service all types of home loans and Home Equity Line of Credit.

•Assist in Payment research, moving funds and credit reporting.

•Review final documents for accuracy and consistency, involved in reducing checklist by 40k in two months.

•Serviced Bankruptcy loans, chapter 13, and chapter 7. Assisted homeowners with payments, legal documents, and account servicing.

•Resolve disputes between borrowers and lenders.

Education and Certifications

Tarrant County College Associates of Arts and Business Management

Cornerstone Non-Profit Board of Directors, Non-Profit Fundraising, Non- Profit Grant Writing

Technical Skills

PC/Keyboard Skills 50/75 wpm, MS Office 365, Teams, Zoom, Access, Workday, CARS,

Optika, FileNet My Sup Reflections, Aspect, I-portal, Service Now, Stewart, URBAN, PEGA, AIMS, SGS, Chrysler Direct, Auto IMS, Optimizer (Lease Strategies), IRepo Fax Machine, TKS, 10-key, multi-line telephone, Excel, SharePoint, Quality Monitoring tool and AS400 and LMP and LAMP web-based applications, IAMTeam

Achievements

Success Award 2014, NE Chamber of Commerce Leadership Graduate 2023, Hometown Hero Award Recipient 2023, Shining Star Award Recipient 2023, Arts Net Council Board Member 2022 to present.

Dear Human Resources,

Thank you for taking the time to review my resume. I am a senior manager with 10 years of experience. I have a strong understanding of leadership, strategic planning, and managing people that strengthens both professional and personal goals. I am accustomed to handling complex projects, making critical decisions, and driving business growth. My experience includes overseeing budgets, collaborating with internal and external vendors, with implementing organizational goals. I am an expert that provides guidance and support, for team members to meet their goals in all aspects. I have built my reputation based on the highest caliber of standards to lead with integrity and accountability.

In addition to my professional experience, giving back to the community and engaging in meaningful causes outside of my professional life. This can prove to make a positive impact in your company.

Sincerely,

Christine P. Williams

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