Administrative Assistant Customer Service

Ciara Joycé

**** ******** **** ************ ** **303

Telephone: 910-***-****

Email: ************@*****.***

Personal Statement & Vision:

I have many years of customer service experience and go above and beyond to provide exceptional customer service. . I have a friendly, detailed oriented way of ensuring that all task are completed in a timely manner. I possess the experience with working in groups as well as getting important deadlines done on an individual basis. I value time as well as productivity. I am flexible with time to ensure all task are complete and strive to ensure the best in everything I do. I not only set goals but achieve as well as surpass them. I love to interact with people on a consistent basis and have a very outgoing professional personality. Dancing is my passion and being able to teach students is a joy of mine.

Work Experience:

Showcase Restoration

December 2023-Present

Production Coordinator

1. Track claims/projects from call date through job completion notifying Production Manager or Assigned Manager of any delays or discrepancies. Follow Up on claims that are not sold and offer our services. Look for the sale. (ESSENTIAL)

2. Phones – New Claims – Answer the phone professionally, getting information as needed. Let the customer or potential customer know that we will take care of them. Send the introductory email. Let them know who is involved. Talk about the deductible and claims process. Call all customers at least once a week. Make sure notes are updated and communication is occurring on a regular basis.

3. Participates in and tracks the setup of the initial claim (ESSENTIAL):

●Completes intake of claim either by phone or from emailed program claim including entering information in PSA.

●Assign Project Manager, Project Super and Estimator under direction of senior management.

●Contact customer by phone to schedule initial appointment with Estimator; ensure the Estimator is notified of the scheduled appointment.

●Send welcome/introduction email to customer to include pictures of employees and/or subcontractors reporting to the job on initial claim.

●Update PSA, Xactanalysis and any other active programs.

●Verifies all required updates have been entered on time.

●Verifies Itel information/sample has been submitted.

●Confirm initial setup of Moisture Mapper has been completed.

●Contacts customer by email with update at least once during EMS services.

●Verifies estimator uploads estimates on time (2.99 days from call date).

●Invoice and collects monies

4. Track job start date and notify Production Manager if job is not started within company guidelines (ESSENTIAL):

●Create job folder for office. Create job folder and welcome package for estimator

●Assist Scheduling pre-construction meeting and remind team to collect deductible.

●Verify and monitor that budgets and schedules are completed appropriately.

●Verify with customer that the production team is communicating whether it is scheduling or updates, etc.

5. Monitor job flow updates by meeting/calling Project Managers/Super weekly throughout the course of the project to review WIP reports and monitor completion of checklists (ESSENTIAL):

●Update job flow status in both Xactanalysis and PSA. Make sure dates are up to date.

●Verify project documentation is completed, i.e. selection sheet, change orders, self pays, pictures, etc.

●Reviews Project Manager/Supv entries in PSA and Xactanalysis for accuracy and completeness.

●Update job notes in PSA, Xactimate and all program claims.

●Review all job status control points for active assignments in Xactanalysis daily. In addition to monitoring job flow, this step is important to verify that all USAA claims are in compliance with TAC requirements. Goal is to NOT have jobs listed on the daily TAC report.

●Enter estimates, change order or self pay information into PSA if required. This is mostly a duty of the estimator.

●Contacts customers on a weekly basis to notify them of the schedule for the following week as provided by the Project Manager no later than Friday 8:00 a.m. Contact will be by email preferably or by phone as agreed upon with customer. Make sure notes are in XA to give status of claim to customers.

6. Verifies closing documentation has been forwarded to the appropriate individual to include adjusters, estimators, accounts receivable or any other required entity. Updates PSA and Xactanalysis.

7. Monitor emails/notes from Adjusters in Xactanalysis on all program claims. Determine appropriate action and add note of receipt with follow up to the adjustor and copy all parties involved. Track progress of request until complete. Place in a notebook.

8. Review Project Manager or Supers work-in-progress (WIP) reports and Production Data Reports with Production Manager as requested.

Ensures deductibles are collected and work authorizations are on file before a job is started.

Elegant Emeralds Dance Studio

August 2015-Present

CEO

●Maintains accounting records

●Maintains calendars

●Accounts Receivable

●Accounts Payable

●Maintains Payroll

●Answers Phones & Questions

●Exceptional Customer Service

Left Tackle Advisors

December 2019-March 2021

Seminar Coordinator

●Seminar Scheduling

●Preparing seminar materials

●Seminar confirmation and reminders

●Maintains calendars

●Enters all information into database

●Fills in appointment tracking sheet

●Calls all chaser appointments

United Management II

Sept 2017-October 2019

Accounts Receivable clerk

●Answering multi-line phone

●Sorting mail daily

●Assisting tenants with rents

●Processing over 1500 per month averaging over $100,000 daily

●Assisting over 30 properties at a time

●Processing over 40 move outs per month

●Process and correct subsidy of over $80,000

●Process evictions monthly for over 50 properties

●Assist with weekly, monthly reports

Atlantic Bedding and Furniture of Fayetteville

April 2016-Sept 2017

Sales Representative/Front Desk Assistant

●Helps clients by answering the telephone

●Sending correspondents to financing lenders

●Faxing, Printing, and Operating Office Machinery

Server, Luigis

September 2014-Present

●Ensure that all orders are correct when entered into the computer system. I assist any server that needs help. Maintain professional relationships with local customers by taking care of their needs while in the restaurant.

●Extreme attention to detail

●Delivering above average customer service

Administrative Assistant, Dax’s Deals #2

March 2014-August 2016

• Ensuring that the highest level of customer service is achieved. Maintaining my personal composure in difficult situations and continuing to ensure the client is happy and satisfied. Consistently answering, screening phone calls and answering questions from clients as well as potential clients.

●Maintained accurate and up to date records for accounts payable

● Accounts receivable

● Maintained payroll.

Teller, BB&T

January 2015- April 2015

• I was in charge of training all new associates as well as ensuring new and existing associates were aware of all operational procedures and guidelines. I aided the manager in leading team meetings as well as setting the example for all associates in meeting goals for productivity.

●Maintained personal cash drawer with 97% balance and accuracy.

●Extreme attention to detail

Education:

Grand Canyon University, February 2013-July 2015

•Criminal Justice, concentration in Legal Studies

The University of North Carolina at Greensboro, August 2006-May 2011

•Majored in Sociology, concentration in Criminology

•Minor in African American Studies

Contact this candidate