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Customer Service Food

Location:
Cedar Rapids, IA
Posted:
November 20, 2023

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Resume:

Resume

Douglas E. Taylor

*** **** **. **

Cedar Rapids, IA 52403

Phone 319-***-****

Professional experience

****-*******, **** **** ****** Carrier.

****-****, ******* ****** ***** Cedar Rapids, Iowa

Warehouse / Shipping & Recieving

Iowa Class CDL license. Forklift certified.

Recieve and inspect product from vendors.

Stock orders (John Deere Waterloo) Inventory and order for tool cribs.

Pick orders and load trucks and or ship UPS or FEDEX.

2001-2008, Hy-Vee Food Stores Cedar Rapids, Iowa

Assistant Grocery Manager

Provide prompt, efficient and friendly customer service.

Supervise and coordinate activities of employees in all areas of the store.

Perform as a leader and role model and maintain positive employee relations.

Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.

Ensure proper customer service throughout the store and address specific customer issues.

Train workers in store policies, department procedures, and job duties.

Maintain strict adherence to department and company guidelines.

Confer with employees and assist in solving problems affecting job performance.

Staying current with market trends and information.

1999 - 2001 Nash Finch Omaha, Nebraska

Deli / Bakery Regional Manager

Teaching, training, and coaching all associates

Over see all operations of full service Delis and Bakeries in a three-state area. (Thirty-six departments)

Conduct and attend managers meetings

Add writing and special promotions

Training and developing department managers.

Negotiating with vendors and brokers

Inventory control

Public relations

Associate reviews, reprimands, and performance appraisals

Reviewing multi-department P&L’s

1989-1999 Bakers Supermarkets Omaha, Nebraska

Food Service Manager

Projections (sales, labor, and weekly ads)

Supervise safety / sanitation procedures

Inventory control; maintain sales records; D.S.D. log

Figure product gross profit ( percent of mark-up); shrink control

Order and stock, product and supplies

Public relations (promote company & store)

Implement promotional materials

1982-1989 Hy-Vee Food Stores Cedar Rapids, Iowa

Deli / Catering Manager

Food Production (salads, hot foods, party trays, sandwiches, breakfast)

Extensive knowledge and use of food service equipment (operation, sanitation and maintenance)

Mass merchandising and ad writing

Catering (10 to 2,500 people)

Daily/weekly menus (hot case, salad case)

Referencs

Related Training

Computers: Office, Microsoft Word, Excel, Power Point.

Management skills forums, management effectiveness profile system (MEPS) – Human Synergistics International

Diversity in the workplace forum

NRA’s (National Restaurant Association) Applied Food Service Sanitation course

FMI’s (Food Marketing Institute) Program in Supervisory Skills for Store Managers.



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