RESUME

Hitesh Mistry

Email: ad1bd2@r.postjobfree.com

***** **** **** #***

Sugarland, TX 77498

Personal Information:

Date of Birth: 11/21/1978

Language Known: English, Hindi, Gujarati.

Educational Qualification:

Diploma in Electronics & Communication.

Professional Qualification:

Microsoft Certified System Engineer.

Microsoft Certified Professional.

Academic Details:

SLNo.

Exam. Passed

Board/Institution

Year of Passing

2

DIPLOMA IN

ELECT. & COMMU.

TECHNICAL BOARD OF KARNATAKA

2000

3

MCSE

MICROSOFT

2001

OBJECTIVE:

I would like to work in an organization that allows me to utilize my skills and talent; so as to realizing my full creative potential & thus creating an environment that encourages continuous learning, teamwork and quality.

TECHNICAL SKILLS

EXPERIENCE of more than a Ten years LAN/Networking / System Administration and troubleshooting experience /desktops assembling, deployment and troubleshooting experience with Windows NT-200*-****-****, XP Window 7, windows 10, Knowledge of Cisco router and Switches, knowledge of MS Office suites (97, 2000, XP, 2003, 2007, 2010, 2013)/ Excellent knowledge of computer hardware and interfaces / Internet connectivity/Documentation Knowledge/Installation of OS/ Configuration, Managing Local/Domain Users and Groups, Local/Domain Security Policy and Group Policy on Local and Domain Based Network, Cabling and Connecting Switch Block.

Professional Experience

Company: HM DIGILINK SERVICE

Vapi. (India)

Duration: Nov 2015 to Aug 2023

Designation: Self Employed ( Computer Technician, Printer Technician)

Company: Allied Digital Services Ltd. (India)

Allied Digital Services Ltd.., a leading Firm in Computer Network Service Provider FMS & Hardware Maintenance...

Duration: June 2004 to Oct 2015

Project: Microinks Ltd.

Designation: Senior Customer Support Engineer (Apr 2012 to Oct 2015)

Responsibility

Hardware Maintenance & Software Installation and Trouble Shooting.

Networking Experience Includes LAN, WAN Using TCP/IP Protocol.

Working and Trouble Shooting on Windows XP, Windows Vista,Windows 7, Window 8, Win 4.0, Windows 2000, Windows 2003, Windows 2008,Symantec Endpoint 12, Blackberry Server 4.1 & Trend Micro Product.

Troubleshooting on Critical Network Problem & Creating Infrastructure.

Supported in Data Center for Server System & Network at Micro Inks Ltd.

Provided support for desktop, laptop, servers including Installation & break fix calls

Routing responsibilities include configuration of Microsoft Outlook/e-mail, hardware upgrade and software installation, windows and NT troubleshooting, network printing setup, attend breakdown calls, regular data backup/restoration, Blackberry Server, network layout and redesign, documentation of hardware, installation of OS, maintenance of LAN/WAN and configuration management .

Manage Escalations & help resolve incidents / problems within the stipulated time

Ensure service levels are meet as per the SLA requirements

Verifying all physical inventories in Data Center.

Verifying all SOP Documents.

Group Policy and user profile management

User / Group account access administration

Maintaining Symantec Antivirus Server and MS Security patches

Antivirus server administration and update workstation virus definition

Network link monitoring and co-ordination with Reliance, TATA & BSNL for optimized performance

Working environment as 24*7 basis support.

Project: Pidilite Industries Ltd.

Designation: Team Leader (Sept 2007 - March 2012)

Responsibility

Hardware Maintenance & Software Installation and Trouble Shooting.

Networking Experience Includes LAN, WAN Using TCP/IP Protocol.

Verifying all physical inventories in all 16 Location.

Verifying all SOP Documents.

Understanding the current Infrastructure & Configuration.

Analyze and resolve collectively incidents / problems of all 16 location that consists

Proper Handover Document to be created.

Monthly Customer Feedback of Performance to be performed.

Defining Tape Movement process

Network link monitoring and co-ordination with Tulip and Reliance for optimized performance

Troubleshoot and Service all printers (Dot Matrix, Inkjet, LaserJet)

Project: Microinks Ltd.

Designation: Sr. FMS Engineer (Jan 2005 – Aug 2007)

Provided support for desktop, laptop, servers including Installation & break fix calls

Routing responsibilities include configuration of Microsoft Outlook/e-mail, hardware upgrade and software installation.

Troubleshoot and Service all printers (Dot Matrix, Inkjet, LaserJet)

Working environment as 24*7 basis support

Project: Waaree Instrument Ltd.Dadra and Bilag Industries Ltd, Vapi (India)

Designation: Hardware & Network Engineer (June 2004 – Dec 2004)

Provided support for desktop, Printers including Installation & break fix calls

Company: Gold Systems & Communications.

Duration: Jan 2002 to April 2004

Project: Pidilite Industries Ltd. Vapi (India)

Designation: Residential Hardware & Network Engineer (June 2002 – April 2004)

Hardware Maintenance & Software Installation.

Networking Experience Includes LAN setup up to 30 Pc’s Using TCP/IP Protocol.

Client-Server Installation on Win-98/NT/2000/XP

Troubleshooting on Critical Network Problem.

Troubleshoot and Service all printers (Dot Matrix, Inkjet, LaserJet)

Project: Perstorp Aegis Chemical Pvt Ltd, Vapi. (India)

Designation: Residential Hardware & Network Engineer (Jan 2002 – June 2002)

Project Done: Digital Based House Hold Appliances Controller.

This project was designed for controlling the household appliances

Through timer. The facility was given to set the time and reset it

Accordingly.

CLIENT OXFORD POLYTECHNIC.

DURATION 1month.

TEAM SIZE 4.

With Regards,

(HITESH MISTRY)

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