Bolaji Arogun

469-***-**** • ad1bd1@r.postjobfree.com

Professional Summary

PROFESSIONAL SUMMARY: Experienced Scrum Master with a strong background in project management, team leadership, and risk management. Proficient in Agile and Waterfall methodologies, with expertise in prioritizing tasks and optimizing workflows. Skilled in IT for over 19 years with excellent problem-solving abilities and sound judgment. Certified Scrum Master and Product Owner with experience in leading teams to success.

Skills

●Agile Methodologies- SAFe, Scrum, Kanban, Lean XP, User Story Mapping

●Agile project tools- Jira, Rally, JIRA/Agile Craft, Confluence.

●Project management- Agile and Waterfall methodologies.

●Active listening and Development team training.

●Customer Account Management and Providing Feedback.

●Network Administration: Firewalls, LAN/WAN, TCP/IP, VPN, VLAN, Routing.

●Network security tools- IDS/IPS, Splunk, Web filtering, Vulnerability scanning, DynaTrace, etc.

●Virtual Desktop Infrastructure(VDI), Microsoft Server, SharePoint, MS Office Suite, Devops.

●Organizational and Time Management Planning and Coordination, Excellent Communication, IT Capacity Management.

●ServiceNow, Active Directory and Enforcing Group Policies, DHCP, PING, NETSTAT, DNS, NSLOOKUP.

●IT Service Management (ITSM), OKRs.

Work History

Agile Scrum Master/ServiceNow Administrator, 04/2019 to Current

Cybaron Networks LLC – Atlanta, GA

●Led sprint reviews, daily scrums, and planning meetings to ensure full team engagement.

●I facilitate the Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

●Managed product backlog and supported Scrum framework for monthly sprint releases.

●Collaborated with product owners, team members, technologists, and other Scrum Masters to define solutions and drive progress.

●Program and portfolio reporting (status, financials, scope, revenue growth), Analytics and Metrics

●Constant review of Technical Project documentation

●Product Strategy Market Research, Product Roadmap, Product development

●Team Management, Budget Management, Risk Management, and Resource allocation.

●Design, Develop, Build, and Customize applications or provide support responsibilities to end-users of the software. Administrate the workflows on the software, implement new systems or add-ons, help with problem resolution, and test systems for efficiency.

Agile Scrum Master, 10/2015 to 04/2019

Nextrics Business Hub – New York, NY

●Facilitated scrum ceremonies - sprint planning, daily standup, review demo, retrospective, backlog grooming session, and dependencies meetings

●Supported teams using servant leadership style and leading by example.

●Guided and coached Scrum teams and organized Agile and Scrum practices and values while meeting delivery commitments.

●Removed obstacles by finding the right personnel to advance tasks and projects.

●Assessed Scrum maturity of teams and organized and coached teams to a higher level of development.

IT, Project Manager, 07/2009 to 10/2015

Hacom Technologies Limited

●Built, configured, and updated Windows 2003 Server R2 and Red Hat Linux servers.

●Installed and troubleshoot PCs (HP, Dell servers, and client machines).

●Supported and monitored the company's web portal.

●Set up configured and troubleshoot network services.

●Created user accounts and emails.

●Provided technical support for company website usability issues and critical site problems, as needed

●Developing and implementing creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture.

●Oversaw high-profile projects by planning, designing, and scheduling phases.

●Headed project teams specializing in design and launch activities.

●Updated operational methods, oversaw accounting procedures, tracked information, and compiled data to improve efficiency.

●Drove team success through a shared vision and recognition of quality performance.

IT Sales/ Technical, 03/2001 to 06/2009

Eazyduzit Nigeria Limited – Lagos, Nigeria

●Routine Maintenance of Local Area Network (LAN), Wide Area Network (WAN), Computer Help Desk for External clients, Hardware and Software Maintenance, Configuration of Fixed Wireless, Radios for client's premises, installation of Hughes VSAT technology on HNS 7000 Platform, Installation, and

●Configuration of Exchange Server 2003, Domain Name Servers (DNS), WINS, DHCP, On HP Proliant.

●Servers ML350/370 G4, G5 Series.

●Improved operations through consistent hard work and dedication.

●Investigated and addressed system issues to enhance usability and improve functionality.

●Mentored junior team members, providing educational expertise on technical concepts.

Education

Associate of Arts: Business Administration And Management, 07/2001

Kwara State Polytechnic - Kwara State, Nigeria

Certifications

Scrum Alliance – Certified Scrum Master (CSM) SCRUMstudy – Scrum Fundamental Certified (SFC) Scrum Alliance - Certified Scrum Product Owner (CSPO) Scaled Agile, INC - Certified SAFe 5 Agilist Cisco - CCNA, CCVP EC-Council - CEH, ECSA, and LPT, ServiceNow Certified System Administrator.

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