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Customer Service Strategic Sourcing

Location:
Troy, MI
Posted:
November 20, 2023

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Resume:

Christopher Martin

Troy, MI 734-***-**** ad1bct@r.postjobfree.com LinkedIn: christopher-martin

Influential Senior Recruiter with 7+ years successfully leading end-to-end recruiting processes for major mortgage banking companies. Partners with hiring managers/business leaders to define staffing needs, executes innovative sourcing strategies to attract top-tier talent, conducts candidate assessments and interviews, and updates applicant tracking systems to manage candidate pipeline/offers. Known for being a skilled communicator that grows quality relationships with internal and external partners to expand business and recruitment talent. Ensures compliance with company policies and procedures. Excellent leadership in high-pressure, challenging, and deadline-driven environments. Core Strengths

Talent Acquisitions » HR Functions » Recruitment Strategies » Excellent Communication Skills » Telephone Etiquette » Active Listening » Relationship Builder » Networking » Hiring Processes » Interviewing » Technology Adeptness » Collaborative » Cold Calling » CRM » Customer Service » Data Entry/ATS » Negotiations » Goal Setting » Strategic Planning » Multi-tasker » Time Management » Attentive » Persuasive » Patience » Confidentiality » Problem Solving » Sourcing » Multitasking Professional Experience

Senior Recruiter PennyMac Loan Services, LLC Remote 05/2021 – 11/2023

● Promoted to Recruiter III for outstanding performance and won ‘Employee of the Month’ for three consecutive months.

● Exceeded monthly goal by 227% after hiring 25 Loan Officers – double the requirement; utilized LinkedIn, Consumer NMLS, ICIMS CRM tools, Indeed, and Boolean searches as sourcing methods to engage prospective candidates; relayed critical aspects of benefits and pay structure; verified NMLS licensing; enrolled recruits for onsite and remote hiring classes; updated internal tracking system with relevant information.

● Recruited and hired 40 additional support positions, including Customer Service Reps, Account Executives, Resolution Associates, and Senior Core Non-Default Specialist; collaborated with team leaders to define clear hiring criteria, covering aspects such as candidate qualifications, salary expectations, proposed start dates, and years of experience; streamlined hiring process for optimal alignment with organizational goals; submitted detailed reports to leadership for review.

● Sourced candidates, scheduled and completed interviews, selected/declined applicants, and drafted employment agreement

– within 26 days – the lowest time than any other recruiter; provided managers with regular updates, contributing to strategic workforce planning.

● Maintained up-to-date knowledge of industry trends, best practices, and market conditions to drive informed decision-making in recruitment strategies.

Recruiter Quicken Loans City, MI 07/2016 – 04/2021

● Expanded candidate pool by 16% through strategic initiatives, including organizing and hosting job fairs at local universities/colleges; set up booths, distributed promotional items, and effectively communicated career benefits to prospective candidates, fostering a stronger talent pipeline.

● Achieved Top Sales Performer by consistently surpassing monthly hiring goals, exceeding 250% for three consecutive months; earned three internal promotions throughout tenure.

● Interviewed 100+ candidates monthly; conducted comprehensive candidate assessments, evaluating qualifications, experience, and cultural fit to ensure selection of top-tier candidates.

● Leveraged sourcing strategies on employment websites such as Indeed, LinkedIn, and CareerBuilder; identified top qualified talent for various positions, adding to candidate pipeline. Christopher Martin

734-***-**** ad1bct@r.postjobfree.com Page 2 of 2

● Collaborated with business leaders to analyze prerequisites for open positions; refined sourcing strategies for precise and effective recruitment efforts.

Operations Technician Surplus Liquidators City, MI 10/2015 – 06/2016

● Purchased and sold reconditioned goods on various online platforms; performed quality control checks on inbound/outbound merchandise to maintain high standards.

● Utilized inventory management systems to monitor stock levels, track shipments, and manage product listings; initiated process improvements to enhance operational efficiencies.

● Collaborated with team members to address and resolve operational challenges, ensuring a smooth workflow.

● Prepared products for shipping; cleaned, assembled, and packaged accordingly; generated excellent customer reviews. Tennis Pro/Instructor The Sports Club of West Bloomfield LLC City, MI 11/2010 – 09/2015

● Coordinated Coaching Clinics for group sessions, private lessons, and camps; ran tennis drills, implemented instructive games for skill building, and taught proper exercises to enhance agility.

● Adapted teaching methods to cater to various skill levels and age groups; created a positive and inclusive learning environment for all participants.

● Collaborated with club management to organize and promote tennis tournaments; enhanced member engagement and participation.

● Assessed talent levels, developed training plans, and provided encouragement and motivation to clients to reach goals. Education

Bachelor of Science in Business Administration Madonna University



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