JOHN FIMPLE 720-***-****

**** ****** ******, **. *******, CO 80526 ad1bc5@r.postjobfree.com

Experienced RETAIL SALES LEADERSHIP, MERCHANDISING & OPERATIONAL MANAGER with 30+ years of highly successful results in the areas of sales,operations, team building & development, process improvement, driving revenue and excellent customer service & satisfaction across industries. An innovative, focused, and collaborative leader who is known for forecasting challenges and generating solutions in a level-headed manner. A flexible professional taking personal ownership, developing policies and procedures that meet the needs of the company, and executing optimal solutions and profit potential for all stakeholders.

AREAS OF EXPERIENCE

Retail Sales/Merchandising

Customer Service/Relations

Operations Management

Staffing/Hiring/Team Supervision

Performance Management

Training & Development

Safety Prevention

Budgets/Forecasting

Finance/Cash Management

Payroll/Scheduling

Conflict Resolution

Vendors/Inventory

Field Operations

Procedures/Policies

Project Management

Negotiations/Contracts

Labor Analytics/Reporting

Territory Management

Loss Prevention

Multi-Store/Multi-Site Ops

Incentive Programs

Computer/Technology: CRMs, MS Office, Word, Excel, PowerPoint, Adobe, STARS (Analytical Reporting), Inventory software, Micros, Aloha, UPC/SKU, Replenishment Systems, RGIS, POP, Dropbox, Google Calendar, Outlook, and other proprietary software.

Education/Training: Pursued Bachelor’s in Business Management/Accounting, University of Colorado. Over 500+ CEU hours in Leadership, Top of Sale, Customer Service/Relations, Investigations, Profit & Loss, Crisis Management, Conflict Resolution, Staffing, Performance Management, Incentive Programs, Full Scope Restaurant Operations, Budgeting, Coaching, Mentoring, Forecasting, KPI/Metrics, Human Resources, Loss Prevention, Sales, Safety Preventions and many more.

PROFESSIONAL EXPERIENCE

ACE HARDWARE, Fort Collins, CO. 80521 (September 2021-Present)

Team Manager (September 2021-Present) -

Reports to General Manager and Owners, and is a part of this highly dynamic, fast paced ($7m annual sales) Retail Building in the heart of Old Downtown Fort Collins. Goals were set to hit an additional million dollars in total retail business which were achieved. Directly responsible for all floor staff and Operations of the store. Achieved all Key Point Indicators that I aimed for. Increased Average spend, Units per transactions, Business 2 Business clientele, and accomplished this with 7k less transactions walking through the door. Developed new methods for store to hold a 96% Internet rating for online orders. Planned, strategized, and executed multiple on site events which built a solid Branding and solidified our mark as the “Go To” location. Developed and re-enforced multiple local business relationships to ensure 100% loyalty from locals. Streamlined all shipment and deliveries procedures to build and increase productivity and enhance the sales experience.

LOWE’S HOME IMPROVEMENT, Fort Collins, CO. 80524 (August 2019 to September 2021)

Assistant Store Manager, Sales (Aug 2019 to September 2021) - Reporting to Store Manager, and key leadership member of 4 ASM team managing this flagship 120,000 sq. ft. ($51M annual sales) store - and the performance of 198 employees. Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. Planning for spikes in sales (during COVID-19) and ensuring the store has the in-stock position to support the demand. Conducting safety walks, monitoring use of store power equipment, and coaching/training Associates around sales, merchandising, safe work practices, etc.

Front End Supervisor (Promoted March 2019) - Promoted to this key leadership role with 30 Associates. In all roles since date of hire, responsible for leading, coaching and training associates, managing performance, and ensuring adequate department coverage at all times. Planning, scheduling, monitoring, and successfully implementing all selling behaviors in the front-end of the store (e.g. check outs, returns, overrides, till audits, PUIS Desk or product staging for pickup in store, etc.). (Continued on Page 2)

JOHN FIMPLE PAGE 2

Service Support Manager (Promoted July 2018 to March 2019) - Assigned 4 departments (Lumber, Millworks, Tools, Hardware) with 8 Associates. Accomplishments include: Achieving the highest sales in Tools and Hardware during the 2018 Christmas Season, while partnering with ASM who will be transferring to higher volume store. Significant culture contribution, taking Customer Service Portal from 66 to 86. Originally assigned to Appliance/supervising 4 Associates.

FIELD OPERATIONS MANAGER, Priority One Heating & Air Conditioning, Eugene, OR (2016 to 2018) direct heating, AC, and air quality personnel, work orders/projects, and site-locations simultaneously. Establishing and maintaining productive working relationships with internal/external customers, while leading 5 install teams, including service technicians, indoor air quality technicians, and dispatchers. Lead hiring, training, promotions, performance management and terminations (if needed). Created and implemented multiple new, effective procedures and policies for operations and employee handbook. Introduced and implemented successful new employee training. Support Chief Operating Officer by executing daily operational functions, including obtaining permits/documents, clearances, certificates, and approvals from local, state, and federal agencies.

Accomplishments include:

Achieved record monthly revenue of $600K for first time in company’s history.

Highest sales earned in company 20-year history - $600K+ for month June 2016.

Successfully converted and created corporate structured business model (from family run business), which included all 30/60/90 day and annual reviews, hiring practices, procedures, shop instructions, truck inventories and replenishment.

Increased customer review rating with Google, Yelp, and all other online customer satisfaction rating systems, moving from 2.5 stars to 4 stars overall.

HARD ROCK CAFÉ, Denver, Colorado (2007 to 2015)

Highlights of Hard Rock Café career include, but not limited to:

Achieved #2 ranking in entire company in All-Access Customer Loyalty enrollment program contest.

Achieved highest % increase in retail sales vs. PY 2008 to 2009 and 2011 to 2013.

Companywide Top of the Rock for Hard Rock Cafe (2009, 2011).

Top Rocker Manager of the Month for Hard Rock Cafe (2009).

Achieved highest average spend, Units Per Transaction vs PY 2008 to 2011 and 2013 (Retail) (Continued)

Achieved 1 Million in sales for first time in Cafe's history (2009).

Achieved #1 ranking in retail sales for company five times.

Attained and held 98% or better on all secret shops and online reviews.

Operations Manager/Corporate Trainer (2011 to 2015) - One of three Managers selected from Western Region to help assist and facilitate the opening of Anchorage, Alaska location, including full staffing, operations, and training. (Notable: This Alaska team was the only team to ever open a location on or before schedule in company history.) Out of 343 stores internationally, personally picked by Regional Director to be on opening team. Multiple store and closing responsibilities, including the logistics of collaborating with construction crew and all installation vendors. Instrumental in negotiating all local and regional vendor contracts. Carefully analyzed and executed all retail, kitchen, and restaurant schematics & blue prints to reduce and minimize obstacles and challenges. Planned, strategized, and implemented multiple job fairs and recruiting appointments with hiring goals of 100% achieved. Produced new hire orientation, training, product specifications, and certification classes for 120 employees. Trained and developed new associates on POS system and key sales tactics. Educated customers about the brand, inciting excitement about the company's mission and values.

Retail Operations Manager (2007 to 2010) - Manage all day to day operations of up to 60 employees on shift, including excellent guest service, sales, production, scheduling, inventory control (shipping and receiving), loss prevention, ordering, maintenance, performance appraisals & reviews, and training & development. Trained in Las Vegas for 3 months/rigorous 6-day weeks/12 to 14-hour days. Testing Modules always include ground up to leadership-all restaurant positions. (Continued on Page 3)

JOHN FIMPLE PAGE 3

Accomplishments: Increased overall average spend in bar, retail, and restaurant side by $6.00 for the year. Increased units per transaction from 1.7 items to 3.1, respectively. Attained and held a 98% guest secret shop average score from 78%. Increased profits through effective sales training, and troubleshooting profit loss areas. Generated repeat business through exceptional customer service.

OPERATIONS & EMPLOYEE DEVELOPMENT MANAGER, Tower Records, Denver, CO (2004 to 2007)

Accountable for all coaching, counseling, and motivational team work meetings. Strategized with Store Manager to ensure 100% training certification goals for entire staff within 2 months. Increased customer service scores to 95% or better, upon completed implementation of new service standards. Decreased shrink and loss to under .06% of total sales per quarter. (Continued on Page 3)

Accomplishments: Loss Prevention Award-Tower Records (2005, 2006). Certified a staff of 35 employees within 2-month period for Advanced Customer Service Training courses. Decreased shrink to under 1% for first time in company history (1990-2007). Facilitated and over saw multiple in-store performances from Chris Isaak to George Clinton to P-Funk All Stars.

DISTRICT MANAGER TRAINEE/STORE MANAGER, Wherehouse Music, Denver, CO (2001 to 2004)

Directed and oversaw district of 16 stores in Utah and Colorado - achieving $23 million gross receipts annually. Supervised and reviewed performance of 185 employees, which included Store Manager, Assistant Manager, and customer service representative personnel. Initiated and produced all regional training classes for district, including all human resources, loss prevention, and customer service merchandising standards workshops. Successfully calculated and executed all budgeted sales forecasts, payroll expenditures, marketing plan initiatives, RGIS inventories, and profit and loss statements for Regional Manager.

Accomplishments included: Only district within company that ran double digit positive comps consistently for last year of business. Facilitated and directed over 50 on-site concert event tents, which included Lollapalooza to Warped Tour. Employee of the Month multiple times (9). Store Manager of the Year (1997, 2002). Appointed Loss Prevention Training Representative (1989, 1990, and 2001).

ADDITIONAL EXPERIENCE

Two years’ experience conducting over 150 residential and commercial property inspections. Produced software generated inspection reports for all buyer/seller clients. Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies. Performed initial client assessments and analysis to begin research process. Hold Certified, licensed Home Inspector, State of Oregon (OCHI #1895). ASHI Technical Graduate, National Certification.

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

Contact this candidate