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Business Development Customer Service

Location:
New York, NY
Posted:
November 20, 2023

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Resume:

Summary of qualifications

Accomplished Investor Relations Manager providing customer support services and managing the communication with Investors. Slashed advertising costs by more than 50% by negotiating favorable contract terms. Identify areas of improvement, maximize client outcomes, and improve staff training and development. Planned and executed several project management tasks, establishing guidelines and protocols, and implementing them with superior attention to details and overall goals. Motivated and inspired peers through enthusiasm, a positive attitude, tenacity and dedication to increase potential. Outgoing, friendly, and charismatic with strong interpersonal skills.

Areas of Expertise

Employee Management

Customer Service

New Business Development

Performance Evaluation

Investor Relations Procedure

Operational Management

Relationship Building

Negotiation Skills

Launching Initiatives

Sales Training

Team Building & Coaching

Presentation Skills

Professional Experience & Achievements

Pomerantz, LLP, New York, NY

Investor Relations Manager 2012 – Present

Liaise with Senior Management and Executive, setting up meetings and hosting conference call

Provide investment portfolio research and securities database management

Manage and participate in ongoing engagement with the investment community, ensuring the timely and accurate responses to all analyst and investor inquiries

Reconcile equity purchase, sales, and holding data for loss analysis and financial modeling

Draft and publish press releases regarding new cases filing and investigations

Manage all shareholder inquiries regarding potential and current securities litigation cases

Provide institutions investors and pension fund portfolio monitoring securities litigation

Manage onboarding and preparation of retainer agreements with new clients

Build relationships with shareholders, potential investors, sell-side analysts and research

Manage team of junior investor relations analyst and administrative assistants

Conduct daily, weekly, and monthly meetings with investors to address relevant concerns

Maintain and update the relevant database of cases, and to handle ad hoc research projects

Perform a range of analyses include industry analysis, competitive analysis

Responsible for updating the senior management on the priorities and concerns of the shareholders and in representing the voice of the investors and promote firm’s values

Keep business partners updated on emerging issues and company strategies and direction, strategic initiatives, and report IR team communications to executives

Manage the IR department budget, including executing planning, projection, reporting and vendor invoicing

Vision Financial Markets, Stamford, CT

Institutional Business Development Sales & Service Associate 2008 - 2012

Acted as a liaison between clients, the trade desk, and operations department

Experienced in managing daily requests for research, sale & marketing information

Reconciled commission rates, trade breaks, margin calls, and P&L execution reporting

Conducted due diligence and negotiated preliminary proposals for engagement

Research and interview alternative investment managers to include in platform

Review agreements and other documents associated with potential investments and coordinate with our legal and compliance teams

Conducted sales and services calls involving prospecting, product updates, setting up sales appointments, and follow up after action event reports

Addison Professional Financial, New York, NY 2005 - 2008

Technical Trade Support Analyst

Developed and enhanced functionality of web trading platform

Assisted in trouble shooting and resolving technical trading issues for clients

Developed specifications for testing, tracked and report on trading development issues

Preformed software user acceptance testing, and editing of web site, and trading platform

Provided reports on user acceptance, variance analysis and recommended solutions

Provided trade allocation and execution services Client Service Representative

Contacted shareholders regarding corporate action, meetings and events

Provided quality customer service answering inquires though inbound customer calls

Explained voting proposals or corporate actions to be taken by shareholders

Register and tabulate voting instructions from shareholders calls

Sky Capital LLC, New York, NY

Financial Advisor 2004 – 2005

Engaged prospective investors through outreach, scheduling meetings, and conducting in-person or virtual conferences calls; maintained and developed customer relationships

Provided administrative support in preparing new account documents

Handled client inquires, requests, and updated client records

Created marketing materials including presentations, PPMs, tear sheets

Executed Equities, bonds, and derivatives option trades, and cash settlements

Updated profit and loss statements and provided account data for tax reconciliation

Conducted due diligence research including AML and KYC OFAC check

Participated in the underwriting and distribution of IPO and Private Placement offerings

Provided analysis on investment products and prepared presentations for clients

Prepared due diligence materials, presentations, and assist with ad hoc investor request

Onboarding Investors, keeping track and managing paperwork, including checking accreditation status for potential investors

Excel Technology International Inc., Belle Mead, NJ

Vice President of Business Development & Client Services 2000 – 2005 Traveled to meet clients, attend industry conferences, and host client events

Build and maintain a sales pipeline to support financial projections and investor relations

Provided analysis of financial planning, fiscal reporting, budget allocation, and projections

Support the overall product transaction evaluation process for small to large range deals

Support the quarterly earnings process - assisting in the preparation review of analyst conference call materials, scripts, quarterly reports, presentations and other financials

Assisted with updating and augmenting industry and peer company reporting spanning, valuation, M&A, product development, and other relevant comparisons as needed

Developed messaging and prepare presentations to communicate financial performance and company strategies to current and potential investors

Provided a comprehensive evaluation of fundamental business strategies involving capital projects, market expansion, and product launches

EDUCATION & CREDENTIALS

Mater of Law (LLM) Washington University School of Law

Master of Business Administration (MBA) University of Connecticut

Bachelor of Science (BS) Fordham University, School of Business Administration

United States Army National Guard, Field Artillery Officer

CERTIFICATIONS

FINRA Securities Licenses Series 7 & 63, NFA Commodities License Series 3, New York State Insurance, Registered Commodity Trading Advisor, New York State Real Estate, Chartered Financial Analyst CFA Candidate

KEY ACHIEVEMENTS

Negotiated cost savings of more than $4 million per year on advertising vendor contacts

Designed and implemented exclusive distribution program with publication partner

Boosted client acquisition by more than 50% in the first year of employment

Designed customer acquisition strategies to maximize outreach to institutional clients

Engaged and built relationships with 20+ new clients annually by pitching

SKILLS

Excellent PowerPoint, Word and Excel skills and ability to quickly learn IR platforms

Detail oriented with excellent communication and interpersonal skills

Ability to work fast and accurately under pressure – attention to detail is critical

Ability to prioritize projects on tight deadlines, while paying careful attention to detail

Working knowledge of accounting and ability to simplify and present complex financial

and business data to a variety of audiences



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