Janell Newell

Communications/Problem Solving/Leadership/Customer Service

Saylorsburg, PA 18353

ad1bbk@r.postjobfree.com

+1-570-***-****

I would like to find an entry level professional. That I can highlight my business management degree and my other skills to use an promoted my business management skills. In a way that assistance my employer.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Home Deopt - Bethlehem, PA

July 2023 to Present

• Provide great customer service.

• Continuously seek opportunities to improve processes and procedures for better customer service.

• Respond to customer inquiries via email, phone, and chat

• Resolve customer complaints and issues in a timely and professional manner

• Provide product and service information to customers

• Process orders, returns, and exchange

• Collaborate with other departments to ensure customer satisfaction

• Identify and escalate priority issues to management

• Participate in training and development programs to improve skills and knowledge

• Meet or exceed performance metric

Delivery Driver

DoorDash - Saylorsburg, PA

March 2023 to Present

• Achieved consistently high customer scores to exceptional service.p

• Planned Daily routes to minimize the efficiency and any delays.

• Followed food safety also keep a clean record with incidents or accidents.

• Consulted with customers of any complaints, have the ability resolve any complaints.

• Performed regular attendance and punctuality with flexible scheduling.

• Have the ability to handle multiple tasks that is need to perform the job. Dietary Assistant

Pleasant Valley Manor - Stroudsburg, PA

October 2013 to December 2021

• Assists new peer employees in following established facility policies and procedures

• Maintained Safety and infection control/prevention

• Adhere to menus and portion control standards, special diets

• Dining Room service for residents

• Review tray card to assure that current food information is consistent with foods served

• Stocking department and floor stock orders

• Preparing and delivery of meals and snacks to patients and residents

• Team Collaboration

• Trained new employees on all positions

• Perform secretary duties

Volunteer Assistance Coach Assistance Soccer Coach, West End West End Soccer - Brodheadsville, PA

October 2017 to October 2018

• Designing and implementing sport strategies

• Maintaining sports equipment

• Working to improve team unity and sportsmanship

• Emphasizing skills development including safety,fair play, and sportsmanship Volunteer Assistant Leader

Girl Scouts of Northeast of Pennsylvania - Brodheadsville, PA September 2010 to June 2015

• Supervisory 10-12 Girls ages 6-13yrs old.

• Book keeping and money management

• Experienced in organizing scout activities.

• Incorpated new ideas and fundraiser

• Raised funds for community services

• Project management skills

• Communicator and motivation ensuring effective communications between troop and parents

• Schedule bi-weekly meetings and activitie

• Plan and lead troop meeting

• Plan and execute duties according to the instruction of the scout director

• Problem Solving

• Maintaining accurate troop records

• Recruiting new members

Certified Nurse Assistantt

Pleasant Valley Manor - Stroudsburg, PA

October 2009 to October 2013

• Demonstrates applied knowledge base in providing patient care

• Team collaboration

• Strong ethical and moral character reference

• Formulates effective working relationships with all health care team members, patients, and families

• Ability to transfer, position, and assist in ambulation of individuals with cognitive or mobility impairments

• Knowledge of the principles of body mechanics in transferring and providing personal care to the elderly

• Follows established policies and procedures, objectives, safety standards, and sensitivity to confidential information

• Emotion maturity and ability to avoid intrusion of personal problems on quality and stability of service

• Take and recording vital signs and weight

Education

Bachelor of Science in Business Management

University of Phoenix

October 2014 to June 2018

Vocational school in Health Education

Monroe County Area Vocational Technical School

June 2001

Skills

• Personnel Management

• Employee Relations

• Analytical Thinking

• Customer Service

• Data Collection and Analysis

• Organized

• Sales Marketing

• Recruiting

• Self-Motivation

• Trained on hazmat

• Enthusiastic

• Stress Tolerance

• Community Development

• Microsoft office

• Senior Care

• Sports Coaching

• Infection Control Training

• Dietary Aide Experience

• Management

• Bookkeeping

• Fundraising

• Event Planning

• Leadership

• Business development

• Market research

• Market analysis

Contact this candidate