Customer Service Personal Banking

Jacqueline Knight

l** Walnut street Plymouth Ma *2360, **********@*****.***, 508-***-****

Professional Summary

Personal banking advisorwith outstanding background in customer service, sales andbanking.Addresses all questions and concerns with customers satisfaction in mind.

Skills

Cash handling expertise

Compliance, banking laws and regulations

Goal - oriented

Excellent time managment skills

Positive, cheerful

Se lf-sufficient, detail-oriented

People-oriented

WorkHistory

Lead bookkeeper11/2000 - 01/2005

Home Depot - Plymouth, Ma

Scheduled staffing forbookkeeping department

Processed and balanced daily sales for store

Pulled daily reports

Maintained balancing record with 100%accuracy

Prepared, sorted and distributed sales reports to appropriate departments

Processed cash orders and deposits

Answered telephone inquires on customer issues

SeniorTeller02/2005 - 10/2010

SantanderBank - Cedarville,Ma

Executed customer transactions, including deposits, withdrawls, moneyorders and treasures checks

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Efficiently prepared customerand ATM cash and change orders Maintained balancing record with 100%accuracy

Ex ceeded quarterly sales goals by 25%

Received regional branch recognition award for sales increase Maintained freindly and professional customer interactions Personal Bankimg Advisor09/2011 - Current

South Shore Bank - Pembroke Ma

Execute customer transactions, including deposits, withdrawals, money orders and treasurerchecks

Efficiently prepare customerand ATM cash and change orders Maintain balancing record with 100%accuracy

Execute wire transfers, stop payments and account transfers Processing ordering and exchange of foreign currency Open accounts with cross selling of bankproducts

Maintain friendly and professionalcustomerand interactions Education

Plymouth CarverHigh School 1974 - 1978

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