Operations Manager Front Desk
Resume:
Kelly Finnegan
Co-Founder/Businesses Administrator
Custer Park, IL 60481
ad1bar@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Contract COO
a.c.e. Behavior Solutions
March 2023 to Present
KPI Management
Company Operations
Payroll
New Hire onboarding
HRIS Management
Co-Founder/Business Administrator
Rise Up for Autism LLC - Aurora, IL
November 2021 to Present
• Create Location buildout plans
• Created all new company HR Hiring Documents, policies and procedures
• Hire Start staff ( Clinic Directors, Therapists, Management, Support Staff)
• Administrative,client intake, Employee Onboarding.
• Payroll in ADP System/ HRIS Management
• Overseeing the functions/processes of the centers including HR Duties
• Create budget structures
• Purchase all materials and furniture
• Coordinate Grand Openings
• Created the interior design for the company
• Mentor and Develop staff members
• Overseeing billing company
• KPI Management
• Overseeing Clinic Directors
• Office management
Operations Manager (Contract)
ASD Life ABA Therapy - Worth, IL
April 2021 to November 2021
Autism Center Contract Operations Manager Overseeing the functions/processes of the center including HR Duties. I was contracted to place policies and procedures to create Operational workflow. Overseeing the functions/processes of the center including HR Duties. Front desk, Office management, administrative,client intake, Employee Onboarding. I have been with the center for a few short months. In that time I have created organizational procedures and policies including the employee and Therapist Handbook.
CREATED AND DEVELOPED DIAGNOSTIC CENTER:
To keep all functions of the ABA process in the center, I hired 3 contract Clinical Psychologists, SLP, and a Full time SLPA. I am in the process of hiring a full time OT specialist. Office Manager
Little Friends Center For Autism - Naperville, IL
August 2019 to April 2021
Office Manager of a wonderful Autism Center!
• Oversee office staff, implement policies, and procedures successfully
• Payroll Management in the Paylocity system
• Oversee billing and AR procedures with Billing staff
• Oversee time and product Therapist use
• Oversee and coordinate front desk staff
• Manage team responsibilities
• Conduct yearly Employee Evaluations
• Built Revenue Business Plan For the ABA Program~ Approved By the CEO
• Hire and mentor employees
• Approve/Authorize hours vacation/sick time and leave for employees and Clinicians
• Authorize/Approve all Purchase Orders and Travel/Expense Reports
• Work with VP of Finance on the Centers Budget
• Uphold the integrity of the Center with ordering supplies and physically providing maintenance to what needs attention.
• Reports to Executive VP and CEO of Little Friends INC Medical Billing, AR, & Collections Coordinator
ASSOCIATED OPHTHALMOLOGISTS - Joliet, IL
May 2018 to August 2019
Analyzing Accounts for Refunds Due.
• Accounts Payable (Insurance or Patient)
• Billing Medical Visits and Surgery Charges.
• Claims submission and follow up.
• Posting payments (manual and electronic)
• Collections for Both Patient and Insurance AR
• Daily/Weekly/ Monthly Reports
• Prior Authorization for Surgery and office visits
• Financial Audits
• Insurance Audits
Administrative Assistant
Morris Hospital - Morris, IL
March 2017 to May 2018
Schedule Appointments
● Check Patients In/Out
● Check Referrals for insurance
● Insurance Verification
● Bank Deposits
● Filing, Typing WPM, General Office duties
Self Employed
Self Employed
June 2006 to July 2011
Provider Credentialing
● Filing Insurance Claims
● Data Entry
● Customer Service
● Accounts Payable
● Collections
● A/R
● Insurance Verification
Medical Billing Specialist
Institute For Personal Development
May 2002 to October 2005
Filing Insurance Claims, Data Entry, Customer Service ● Accounts Receivable, Collections
● Insurance Verification
Medical Billing Specialist
Professional Medical Business Systems
March 1999 to May 2002
Filing Insurance Claims, Accounts Receivable, ●
Customer Service
● Data Entry, Collections
Education
High school diploma
Oak Forest High School - Oak Forest, IL
September 1989 to May 1993
Skills
• Accounts Receivable
• AR
• Accounts Payable
• Receivables
• Medical Billing
• Cash Application
• Quickbooks
• Ophthalmology Experience
• Medical Coding
• Billing
• Data Entry
• Front Desk
• Microsoft Excel
• Payroll
• Schedule Management
• Typing
• Paylocity
• Medical Collection
• Insurance Verification
• Office Management
• Medical Terminology
• Leadership
• Intake
• English
• Microsoft Word
• Customer service
• EMR Systems
• Time management
• Office manager experience
• Microsoft Office
• Supervising experience
• Cash handling
• Facilities management
• Facilities management
Certifications and Licenses
CPR Certification
Assessments
Written communication — Proficient
June 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Medical billing — Proficient
May 2020
Understanding the procedures and forms used for medical billing. Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Management fit — Proficient
July 2021
Measures the traits that are important for success in management positions Full results: Proficient
Basic attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Project timeline management — Proficient
December 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate