Desiree Toussaint

Lake Worth, FL ***** ad1bam@r.postjobfree.com

+1-561-***-****

Work Experience

Customer Service Representative

Digicel - Kingstown

•Helping customers understand their billing rate and give them a better deal.

•Respond to customer queries and complaints via the phone, email, in a timely and efficient manner.

•Taking ownership of customer services issues to ensure resolution to the company's standard.

•Consult with customers to resolve service and billing issues.

•Remaining calm and professional in stressful circumstances and effectively diffusing tense situations.

•Gather customer feedback through surveys and use the data to improve customer service.

•Answer customer inquiries and provide accurate information regarding products and services.

Cashier/Customer Service

Fred Dare Store

•Welcoming customers, answering their questions, helping them to locate items and providing advice or recommendations.

•Provide accurate cash register operations, including accepting payments, by cash, checks credit cards and vouchers, and providing change.

•Balancing daily financial transactions using appropriate methods according to established procedures.

•Generating reports for credit and debit sales.

•Processing refunds and exchanges and resolving complaints

•Maintaining a clean workspace.

Nursing Assistant

Levi Latham Health Center

•Providing companionship to patients, monitored their emotional well-being and offered reassurance where needed.

•Communicated with patients to determine feelings, need for assistance or social and emotional support.

•Assisted nurses and physicians with patient care including bathing, dressing of wounds, transferring to bed and wheelchair, and taking of vitals.

•Record patients’ conditions and vitals before and after medical operations.

•Collected specimens for laboratory testing such as urine samples and blood draws.

•Maintaining patients records by accurately documenting daily activities and change in condition or treatments.

•Screening of telephone calls and taking messages.

•Performed other clerical duties as required.

Education

GCSE or equivalent

Skills

•Cashiering

•Adept at Microsoft Office

•Call management and consultative sales.

Customer Service

•Cash Handling

•Filing

•Data Entry

•Inventory

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