JACQUELINE M. BARANDA Cell info: 323-***-****

Email: ad1ba3@r.postjobfree.com

PROFILE

Highly motivated, versatile and creative individual with considerable years of experience in lithography sheetfed, print production and finishing. Strong attention to detail and operational workflow. Ability to handle multiple projects simultaneously with a high degree of accuracy to execute within a dead-line oriented environment. Skilled in interpersonal communications and offering background in customer service. Problem solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related operations. Ability to handle multiple projects simultaneously with a high degree of accuracy. SKILLS

• Knowledge in Print Production including pre-press, bindery and finishing.

• Client Satisfaction and Customer Needs Assessments

• Shipping and Receiving Understanding

• Client Satisfaction

• Order Fulfillment

• Coordinator / Customer Service and Assistance

• Executive Management Support

• Project Management Abilities and Prioritization

• Account Management

• Operational Processes

• Documentation. Grammar and typing proficiency.

TECHNICAL QUALIFICATIONS

• Epicore, PSI, Pace, Adobe Software, MAC and Microsoft Office Applications, Oral and Written Communication Skills

PROFESSIONAL HISTORY

Advance Paper Box Los Angeles, CA September 2021 - Present Customer Service Management

• Manages print project from the initial phase of reviewing client requirements to the final stages of production and distribution

• Advises internal clients on printing projects and recommends cost effective options

• Communicate with clients regarding production stages and project status

• Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.

• Handled customer inquiries and suggestions courteously and professionally.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

• Processed customer service orders promptly to increase customer satisfaction.

• Provided primary customer support to internal and external customers.

• Resolved issues through active listening and open-ended questioning, escalating major problems to management.

• Oversaw appointment scheduling and production scheduling / coordination for both clients and personnel.

• Implemented project management techniques to overcome obstacles and increase team productivity.

Colornet Press Van Nuys, CA October 2017 – August 2021 Production Manager

• Oversees the competitive bid and negotiation process with vendors and suppliers that perform print jobs

• Manages print project from the initial phase of reviewing client requirements to the final stages of production and distribution.

• Approves print production priorities and schedules, print specifications, and budgets

• Advises internal clients on printing projects and recommends cost effective options.

• Communicate with clients regarding production stages and project status. Other duties may include supervision in production during the prepress process.

• Overall handling of projects from start to finish. RR Donnelley

Anderson/LA Los Angeles, CA January 2014– October 2017 Senior Production Manager

Anderson/LA Los Angeles, CA July 2005 – January 2014 Production Manager

• Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.

• Managed and implemented marketing activities through research and strategic planning,

• Coordinated activities required to bring product to market, aligned teams and bridged gaps between different functions.

• Resolved issues quickly to maintain productivity goals.

• Investigated and implemented ideas for quality improvement, increased productivity and cost reduction.

• Standardized production procedures, job roles, and quality assurance guidelines.

• Delivered direct feedback to senior management regarding project visibility and status.

• Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

• Facilitates and manages the production of marketing acquisition material and printed product.

• Key driver for planning, production and execution of master production schedules.

• Development of team's knowledge of cost analysis, campaign setup and assurance towards quality expectations.

• Work proactively with vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts

• Proactively communicate supply chain issues to product teams and coordinate solution implementation.

• Provides consultation and assistance to clients during project development regarding the printing production process including how to coordinate and facilitate the project’s requirements in a timely manner, formulating and preparing print requests, choosing appropriate paper and ink combinations, and the impact of choosing the appropriate paper quality for the finished print job; recommends various printing systems including cost analysis and timeline impacts for specified projects.

Primary Color Los Angeles, CA Year: 2003 - 2005

Production Manager

• Establishes and organizes all external and internal reproduction functions. Establishes price schedules with outside vendors. Provides reproduction services and technical support.

• Plans, creates, and maintains work systems for processes within the plant.

• Creates and implements an accountability system for each phase of the production schedule to insure the timely completion and availability of projects.

• Provides direction and support during schedule interruptions to accommodate emergency requests; operates other production equipment as needed; verifies completed projects meet quality standards; monitors all printing systems to insure appropriate and safe procedures are followed as required by operation man. Applied Graphics Technologies Los Angeles, CA Year: 1997 - 2003 Customer Service Representative

• Leadership and Project Management of team and effectively manage print and lettershop for all acquisition campaigns to ensure high quality, cost effective and timely deliveries.

• Proactively communicate supply chain issues to production teams and coordination solutions.

• Maintains work systems for processes within the manufacturing plant.

• Facilitates and monitor printing and production services. EDUCATION:

University of Santo Tomas, Philippines – Architecture (some College)

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