Diana Anderson

A+/Security+/Network+/MCP/MCSA/MCSE

*** ********* **, ******** ** Phone 706-***-****

E-Mail ad1b9u@r.postjobfree.com

SUMMARY

Accomplished SECRET cleared, Microsoft/CompTIA/DELL Certified Professional with over 10 years of experience in the Technology field.

OBJECTIVE

To obtain a position that allows for my personal and professional growth using proven technical and analytical skills.

EDUCATION

FULL DoD 8570.01 Compliant

CompTIA A+, Network+ /Security+

Microsoft: #D241-4095 and #D241-4096 Requirements as a Microsoft Certified Systems Administrator: Windows Server 2003, #D986-0294 Windows Server 2008 Active Directory, #D986-0295 Widows Server 2008 Network Infrastructure, Configuration, #D986-0296 Windows Server 2008 Application Infrastructure, Configuration; #D239-3347 Microsoft Certified Professional,

American Computer Training; Encino, California –SharePoint, Microsoft Office Suite (Outlook, Access, Excel, PowerPoint, Word)

Dell (Latitude, Optiplex), HP, MPC, Panasonic desktop and laptop certified

San Bernardino Valley College; San Bernardino, Ca - Childhood Psychology and Development

Irvine Valley College - Liberal Arts

CISSP and GCIH– in progress

EMPLOYMENT EXPERIENCE

Quikrete – Duluth, Ga June 2022-March 2023

Providing onsite and remote desktop support for customers located within assigned locations.

Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.

Ensured that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

Performing end user data back-up and recovery. Open/track problem tickets escalating to appropriate workgroups when required.

Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

Providing support including setup and breakdown and relocation of computer equipment and peripherals.

Williams & Sonoma – Braselton, Ga March 2016 to January 2022

Distribution Center IT Specialist

As the Lead IT for the distribution center, I have imaged, configured and supported over 800 devices, including desktops, laptops, tablets, RF guns, scanners, printers, IP phones, thin clients, QLn 420 wireless printers, label printers. Created service tickets and assigned them to the right department, upgraded the PCs with the up to date/compatible software, ensured that all the devices were virus/malware up to date/protected. Performed backups and recovery, removed old equipment and performed data migration to new devices.

Tiger Direct – Jefferson, Georgia Dec 2014-Jan 17, 2016

Computer Technician

Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages

Troubleshoot and resolved virus/malware infected devices

Custom built desktops/gaming computers

Resolved customer issues over the phone and in shop

Parts identifying, ordering and replacement

Optimized customers devices by uninstalling unnecessary programs, removing bloatware, and updating drivers, software and security updates

Updated, refreshed, reinstalled the operating system on Kiosk computers throughout the store and offices.

Upgraded customer’s and company PCs to the latest or requested Operating System.

ITT – EXELLIS, Jbad, Afghanistan (Oct 2011 – Sept 2013)

ADPE Technician, Help Desk

Installed, configured, and maintained DOD-approved communications software on government computers and configured the network to allow proper user access.

Installing and configuring user/network printers.

Responsible for both classified and unclassified computer system stability through the use of DOD-approved, Government-furnished operating system and software.

Joined client computers to network/domain, created user accounts, reset passwords using Active Directory.

Troubleshot user’s pc using (RDP) Remote Desktop Protocol

Configuring Microsoft Outlook and manages personal folders in all versions of Outlook.

Installing, configuring, and maintaining security software on military computer systems.

Repairing and maintaining desktop and laptop hardware.

Updating IAVA patches/updates on WDS server.

ITT Systems TACSWACAA, Baghdad Iraq (March 2007 – Oct 2011)

ADPE Tech

Work with group policy objects and extensive active directory modifications.

Diagnostics of DNS, DHCP, VLANs, and network troubleshooting within the IRAQ Domain.

Visual Basic Scripting for Windows

Installing, configuring, and maintaining DOD-approved communications software on Government computers.

Configuring the network to allow proper user access to Classified and Unclassified network enclaves.

Create and maintain images for theatre wide operations in accordance with DoD policies and regulations.

Support all Dell warranty systems with hardware swaps diagnostics order/track/confirm/document.

Mentor junior administrators on various Network/Baseline procedures and workarounds, ensuring my staff is fully capable to excel at their position to slow down unnecessary tier transfers and ultimately satisfying the end user.

Grade A learning center and Academy, Buford Ga (Feb 2005-Mar 2007)

Computer Teacher/Pre-K Teacher/Art Teacher

Taught Computer Basics to pre-K students.

Assisted in setting up and supported the computer network.

As a Lead Teacher, I lead a well-organized classroom, managed student progress reports, and held parent/teacher conferences.

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