Aleecia Nutter

ad1b9q@r.postjobfree.com 302-***-**** Bear, DE

SUMMARY Dedicated professional with 7 years of experience in administrative roles, including a recent position as Office Administrator at Beverly's Helping Hands Childcare. Demonstrated skills in managing appointments, coordinating schedules, and handling clerical duties. Seeking to leverage proven customer service and organizational skills in an Office Clerk role. WORK EXPERIENCE Discover Card Salt Lake City Utah

Call Center Representative Feb 2021 - Apr 2023

• Managed inbound customer inquiries, resolved account issues, and provided detailed information on new products and services, contributing to a significant increase in customer satisfaction and retention for Discover Card. CLS Plasma

Receptionist Jan 2022 - Present

• Handles inquiries and addresses concerns about the donation process with exceptional patience and attention, resulting in positive feedback from donors.

• Contributes to business expansion via assurance of customer satisfaction with service and quality.

• Conducts preliminary health checks, including vital signs, to ensure donor readiness for the donation process.

Independence Blue Cross

Claims Representative Jun 2021 - Jan 2022

• Fielded customer inquiries, delivering prompt and accurate responses to questions and concerns, facilitating enhanced customer satisfaction.

• Oversaw document management processes including scanning, mailing, filing, and transmitting, adhering strictly to standard procedures, ensuring efficiency and accuracy.

• Conducted new insurance claim assistance for customers, performed diligent follow-up communication, and assisted with payment processing, contributing to well-organized and balanced financial reporting.

Beverly’s Helping Hands Childcare

Office Administrator Aug 2016 - Jun 2021

• Managed comprehensive administrative tasks, including efficient document preparation and prompt response to email inquiries.

• Provided seamless phone communication by promptly answering incoming calls and addressing client needs.

• Streamlined office operations by effectively coordinating appointments and meetings, ensuring no scheduling conflicts.

EDUCATION James Groves Adult High School

High School Diploma

2018

SKILLS Proficiency in Microsoft Office Suite • Data Entry Skills • Excellent Written and Verbal Communication • Attention to Detail • Time Management • Basic Accounting Skills

• Multitasking • Customer Service Oriented • Organizational Skills • Problem-Solving Abilities • • High School Diploma / GED OR equivalent work experience • 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools • Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications. • Ability to work full-time between 6:00am

– 6:00pm including the flexibility to work occasional overtime given the business need •

• 1+ years of experience of working in a production and/or quality based environment

• 1+ years of experience processing medical, dental, prescription or mental health claims

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