DANA ISAACOFF

Richmond, Virginia

ad1b9h@r.postjobfree.com 804-***-****

www.linkedin.com/in/dana-isaacoff-677b25

CHIEF INFORMATION OFFICER and BUSINESS EXECUTIVE with 30+ years of leadership experience supporting public entities and private industry; advising senior staff; aligning IT and executing strategy with corporate vision and values; managing IT budget and resources; ensuring compliance with security and data privacy standards; fostering a culture of innovation and collaboration; ensuring RIO from development teams; providing strong project management, business analysis, and change management; demonstrating excellent communication, leadership, and problem-solving skills.

PROFESSIONAL SUMMARY

International Experience and Diversity

• Led international partnerships and client projects with specific experience in India, the Philippines, Costa Rica, France, Germany, and Malaysia. Supported internal clients in India and the United Kingdom, and external clients in Afghanistan and Saudi Arabia. [Capital One, VMS, Elephant Insurance, Richmond National] Emerging Technologies, Innovation, and Digital Transformation

• Led Machine Learning projects for forward-thinking insurance clients. Such efforts included analysis of potential claims prior to binding, and prioritization of broker submissions based on expected premium. [Fenris]

• Led projects for government-sponsored financial organizations in transforming business processes into digital services and operations. [Impact Makers – Freddie Mac, Federal Reserve]

• Designed robotic process automation to transform manual back-office functions and to release staff to perform more sophisticated work. [Impact Makers – Atlantic Union Bank]

• Provided consulting services to Virginia’s Departments of Health, Wildlife and Fisheries, Corrections, State Police, and Jamestown Settlement [Impact Makers] Vendor Relations

• Led vendor selection, contract development, and statement of work compliance.

[All]

• Led joint internal IT and vendor projects that included greenfield development, customization of package software, and implementation. [All]

• Developed and maintained fruitful relationships with vendors while ensuring value and cost control enabling on-time and on-budget projects. [All] Driving Organizational Change

• Transformed low-value offerings and created an IT culture of service. Focused staff on delivery of quality products, on time, on budget, and with expected ROI. [All] DANA ISAACOFF – 2

EXPERIENCE:

Consulting Interim CIO, Richmond National Insurance, Richmond VA, 2021-2022 Created IT strategic, tactical, and governance plans for a start-up commercial insurance company. Established standards for software development and infrastructure delivery including PaaS on Azure and AWS. Developed policy administration, premium rating, claims, accounting, and Human Resource systems delivered via the cloud. Expertise in NetSuite, One Shield, Clarion Door, and Tiger Lab. Established the PMO and created a department of seasoned professionals. Appointed to advise the CEO on structure and budget for the enterprise.

Principal Consultant and Head of Advisory, Impact Makers, a B-Corp, Richmond VA, 2020-2021 and 2011-2012

Led the Financial Services Advisory Practice serving banks, investment, insurance, and accounting firms. Responsible for key anchor accounts:

• At Freddie Mac, led the index PMO and provided technical business analysis for transition from the international LIBOR indexes to the new SOFR indexes for multi- family housing loans and their securitization by investors. The project involved dozens of systems with upstream and downstream impacts, and regulatory liabilities in a complex business environment with many stakeholders. Advisor to the Corporate PMO.

• At the Federal Reserve Banks of Richmond, Philadelphia, and Cleveland, led analysis for the Attract and Retain Strategic Human Resources Initiative as part of their transformation efforts. Results of this analysis redesigned IT departments while maintaining distributed responsibility. The project’s goal was to upskill IT staff throughout the Fed system and prepare it for work in the cloud with emphasis on DevOps. Reported to the PMO as a senior director. Advisor to the head of workforce modernization.

• Provided advisory to department heads and consulting services to Virginia’s Departments of Health, Wildlife and Fisheries, Corrections, State Police, and Jamestown Settlement focusing on compliance with Virginia IT Agency standards, quality of services provided, and alignment with agency goals. CIO, Fenris Digital Inc, Richmond, VA 2018-2020

Served as the technical leader and principal consultant in a fast-growing B2B InsurTech, which provided digital transformation and innovative data and scoring to the insurance industry. Architected, developed, and deployed the initial suite of products from scratch in the first year, including a SaaS product that doubles the speed of underwriting and doubles the number of quotes issued for a large insurance company with no change in staffing. Staffed and ran the PMO for all projects. Advisor to the CEO for business performance and development.

DANA ISAACOFF – 3

COO, Geoff McDonald and Associates, Richmond, VA 2015-2018 Provided innovative legal systems to a personal injury law firm in Virginia. Developed and implemented a growth and transformation strategy that substantially increased revenue year over year in 2016, 2017, and 2018. Designed and implemented a real-time legal metrics dashboard and automated tasks to track every client and every case, reducing settlement time from over a year to three months. Designed innovative human resources practices and was awarded “Best Firm to Work In” by Virginia Top 50. CIO, Williams Mullen, Richmond, VA 2012-2015

Led digital transformation and process innovation in all aspects of administration for Virginia’s third largest law firm of 700 professionals. Re-architected aged infrastructure to a high-quality delivery system that eliminated chronic business interruption and run-away hardware costs. Renegotiated contracts to reduce the annual IT budget by 10%. Created greenfield software that found billable but unbilled work, salvaging $4.2 million in lost hours (leakage). Advisor to the Executive Director.

CIO, Elephant Insurance Services, Richmond, VA 2009-2011 Architected and implemented all technologies, procedures, mail operations, a call center, and a PMO for a new and rapidly growing auto insurer from scratch in nine months, including policy administration, premium raters, claims, and back-office systems (accounting and human resources). The concept was to bring temporary systems up quickly to generate premium. Subsequently, led a project to migrate systems to Guidewire as a permanent solution, starting with claims. CIO, Chesapeake Capital Corporation, Richmond, VA 2006-2009 Designed and delivered systems for the nation’s most successful international “turtle” hedge fund, a 7x24 global alternative investment firm. Innovations included a large-scale, real-time research platform and an order management system that enabled the purchase and sale of futures in milliseconds. Enabled the company to make thousands of trades per week in real time, accumulating more than $2 billion in value. Also developed a market research engine that collected, compared, and reported on real-time market pricing for futures in the portfolio. Business Information Officer, Capital One Financial, Richmond, VA 2003-2006 Led the Human Resources IT Division in support of 800 HR professionals. Designed and implemented new, and upgraded legacy systems, for a fast-growing Fortune 100 company including recruiting, learning management, knowledge base, promotion, retirement, and performance management. Managed $44 million in annual spending and cut costs by formalizing project budgeting, retiring aging systems, and outsourcing where appropriate. DANA ISAACOFF – 4

Total savings in the first year exceeded $14 million. Expanded the Peoplesoft ERP system to increase capabilities and ran projects to support the company’s acquisition of banks. Advisor to the Vice President for Human Resources IT. CIO of VMS and CEO of Gamble Hill Systems (VMS spinoff), Richmond, VA 2000-2003 Designed, installed, and supported custom software for departments of public works and departments of transportation in four states. Focused on maintenance costs and valuation of public infrastructure including roads, bridges, and tunnels. These entities used the software to manage hundreds of billions of dollars in public investment. Led a software development consulting company to produce add-on products for government agencies and firms specializing in financial management of architecture, engineering, construction, and real estate development and assets.

Director of Infrastructure and Operations Newport News Shipbuilding, Newport News, VA and Consultant for Stream International, Fairfax, VA 1996-2000 Designed, installed, and maintained all backbone systems in support of back-office functions including Accounting and Human Resources, and front office Engineering. Implemented first ever, award-winning corporate installation of Microsoft NT and Exchange, the precursors to current systems now standard at all public and private institutions. After reorganization, performed the same duties on site as a consultant for Stream International. Advisor to the CIO. Army Veteran 1982-1996

Combat Telecommunications Officer, Cold War Europe Assistant Professor of Social Sciences, US Military Academy at West Point EDUCATION:

Massachusetts Institute of Technology, Masters, Public Policy The New School for Social Research, Masters, Digital Technology Cornell University, Bachelors, Business, and Industrial Labor Relations NON-PROFIT BOARD AFFILIATIONS

Board of Directors, Partnership for the Future, 3 years: educational organization assisting high-performing minority high school students in getting business experience and entering prestigious undergraduate programs

Board of Managers, CBA, 3 years: Manager of one of the oldest historical worship houses in the US; Chair of the Social Justice and the Lifelong Learning committees; Religious Archives Board of Directors, 2 years; Directing the Archive’s financials, mission, and overall operations for one of the oldest collections of religious documents and artifacts in the US DANA ISAACOFF – 5

Board of Advisors, Public Member, 2 years: Certification and Credentialing Institute for Peri- Operative Nursing

Board of Directors, One Hundred Pounds of Hope, 3 years: founding member of a service organization feeding the poor and building schools in rural Cambodia

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