Jeremiah Sheff

Hartford, Connecticut, United States ad1b8w@r.postjobfree.com 860-***-**** https://www.linkedin.com/in/jeremiah-s-3a0147187/ SUMMARY

Hard-working graduate with years worth of work experience and a proven knowledge of Customer Service, Desktop Technology, and Software Solutions. Aiming to leverage my abilities to successfully fill the role at your company. Frequently praised as quality-oriented by my peers, I can be relied upon to help your company achieve its goals. EXPERIENCE

Salesforce System Admin

TheBecomingProject May 2021 - August 2023, Remote

• Developed and implemented customizations to support the efficient and effective use of Salesforce CRM platform with the primary objective of optimizing customer service and creating a highly successful sales team.

• User Management: Ensured secure access by managing user accounts, profiles, and permissions in Salesforce.

• Data Management: Maintained data accuracy through cleansing, de-duplication, and data operations.

• Workflow Automation: Streamlined business processes with workflow rules and process builder.

• Reports and Dashboards: Created actionable reports and dashboards for data-driven decisions.

• Customization: Enhanced user experience by customizing Salesforce for specific business needs.

• Security Implementation: Enforced data security and privacy through roles, profiles, and encryption.

• Integration Expertise: Managed integrations with external systems for efficient data flow.

• Training and Support: Empowered users through training and ongoing support.

• Issue Resolution: Promptly identified and resolved Salesforce issues for optimized performance.

• AppExchange Selection: Integrated third-party apps for expanded functionality.

• Governance Adherence: Ensured compliance with best practices and data governance principles. Support Technician

Commprise June 2019 - June 2023, Hartford CT

• Effectively diagnosed, solved, documented and tracked customer inquiries within a ticketing system, delivering successful resolution for 50 customers daily.

• Improved customer satisfaction by responding to customer inquiries within two hours, reducing the need for onsite interventions by 40%.

• Assisted with technical support activities, including system and network troubleshooting, maintenance, and installation of hardware and software.

• Accurately troubleshot system and network issues, resolving 85% of cases remotely. Repair Technician

UBREAKIFIX March 2021 - September 2021, Glastonbury, CT

• Utilized computer-based diagnostics systems and schematics to identify problems and repair systems.

• Repaired and maintained complex medical devices, reduced unplanned downtime by 25%, improved mean time to repair (MTTR) by 17% and identified and eliminated of 14 intermittent errors.

• Tracked and monitored malfunctions and troubleshoot threats to normal workflows to identify root causes.

• Performed regular preventatives maintenance across various systems and devices. PROJECTS

Sunshine Bakery

July 2023 - August 2023

• Building a company project in which we needed to implement users as well as products and creation of flows and automated workspaces ensuring the productivity of the admins as well as the client. Tweaked User Interface to suit client needs. Created a role hierarchy for data security purposes and permissions.

EDUCATION

High School Diploma

Pathways School to Technology • East Hartford • 2018 CERTIFICATIONS

Salesforce Certified Administrator

Salesforce • 2023

Google IT Certification

Google • 2019

SKILLS

PROFESSIONAL SKILLS: Time management Critical Thinking Collaboration skills Presentation Skills Multi-Tasking Strategic Planning Process Improvement Communication Customer Service Sales. TECHNICAL SKILLS: SQL MS Excel Google Sheets MS Office GoHighLevel Agile Apex NetSuite

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