Summary

-Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

-Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Report Generation

Report Creation

Credit Card Payment Processing

Needs Assessment

Experience

CUSTOMER SERVICE REPRESENTATIVE

Agero - Pompano Beach, FL

Improved customer service wait times to mitigate complaints. Developed strong customer relationships to encourage repeat business. Used proven techniques to de-escalate angry customers during telephone interactions. Assisted customers with vehicle-related concerns

CUSTOMER SERVICE REPRESENTATIVE 02/2015 - 10/2018 Bath & Body Works - Pompano Beach, FL

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Asked probing questions to determine service needs and accurately input information into electronic systems. Education and Training

Blanche Ely High School - Pompano Beach, FL High School Diploma 09/2011

2300 OSPREY WOODS CIR ORLANDO FL 32820 210-***-**** ad1b6b@r.postjobfree.com

11/2018 - 02/2023

Jerson Occean

CUSTOMER SERVICE REPRESENTATIVE 02/2019 - 05/2019 Promark Reseach- Pompano Beach, FL

Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts.

Provided feedback and assistance to colleagues on interview techniques and customer service questions.

Conducted telephone interviews of general population to collect data for political studies. Sales Force Caty System / Voxco