Customer Service Office Assistant
Resume:
Rochelle Hill
Office Assistant
**************@*****.***
Phone
●Willing to take on additional responsibilities and challenges
●Displays excellent time management with high attention to detail
●Works effectively as a team member
●Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
●Excellent computer skills - Microsoft Office products
●Possess effective planning, organizational, communication, presentation and interpersonal skills
Work Experience
Sep 2022 - Present
Housing Clerk, First State Community Action Agency/Community Development/Housing Department
308 N Railroad Avenue, DE
1.Manage the front office (gatekeeper).
2.Intake Processing.
3.Create client files.
4.Triage cases.
Oct 2021 - May 2022
Senior Service Specialist, First State Community Action Agency/Delaware Department of Labor
308 Railroad Avenue, DE
1.Helped customers create Joblink Accounts.
2.Assisted customer in creating a resume.
3.Helped customer with their job search.
Feb 1994 - Jun 1998
Clerk Typist IV, Prince Georges Department of Social Services
Landover, MD
●Transmit information or documents to customers, using computer, mail, or facsimile machine
●Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
●Collect, sort, distribute, or prepare mail, messages, or courier deliveries
●File and maintain records
●Experience with: Multi-line telephone systems
Dec 1990 - Sep 1993
Clerk Typist III, State of Maryland Department of Corrections
Jessup, MD
●Add new material to file records or create new records as necessary
●Scan or read incoming materials to determine how and where they should be classified or filed
●Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements
●Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials
●Interacting With Computers
●Experience with: Personal computers, Copy machines
Apr 1989 - Aug 1992
Clerk Typist IV, State of Maryland Department of Motor Vehicles
Glen Burnie, MD
●Answer telephones, direct calls, and take messages
●Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
●Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
●Review files, records, and other documents to obtain information to respond to requests
●Experience with: Multi-line telephone systems
Oct 1984 - May 1990
Clerk Typist II, State of Maryland/Maryland Automobile Insurance
Glen Burnie, MD
●Answer telephones, direct calls, and take messages
●Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
●Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
Oct 1979 - May 1985
Motor Transport Operator, U.S Army
Fort Dix, NJ
●Operation of All Military Vehicles
●Maintained and Drove All Military Vehicles
●Participated in Convoys
●Completed a Manifest for all transportation runs
Military Service
Oct 1979 - Sep 1985
U.S. Army
Education
Sep 1975 - Jun 1978
High School Diploma or Equivalent, General Studies.
Annapolis Senior High, Annapolis, MD
Studied General Classes and Some Business Courses
Licenses and Certifications
April 1980
Secretarial Training Certificate
Performed several secretarial duties
Learned clerical duties such as filing
operation of ten-key calculator operation of computer use of the copier machine and xerox machine
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