Sandeep Guduru

Sr. Salesforce Developer/ Admin

Email: ad1b57@r.postjobfree.com

Phone: 316-***-****

https://www.linkedin.com/in/g-sandeep-62080391/

https://www.salesforce.com/trailblazer/gsandeep17

Experienced Certified Salesforce Professional with 7+ years of professional IT experience in Salesforce.com (SFDC) as Technical Lead/Lightning Developer and Administrator with 5x Salesforce certified professional Skilled in Salesforce CRM working across various SFDC implementations covering Salesforce B2B Commerce, Sales Cloud, Service Cloud, Omnistudio applications.

Strong IT experience as CRM developer that includes all phases of Design, Development, UAT and maintaining Product & Business applications including Cloud Based, Web Applications (Lightning Aura Framework and Lightning web components), Web Services, Client-Server applications.

Professional Summary:

Experience in Salesforce.com, Force.com, Salesforce.com Development using Apex Classes, Triggers, Batch Apex, Test Classes, Lightning flows, Lightning web components, Web Service APIs.

Created Storefronts, did configurations covering setup for B2B commerce (Cloud Craze and lightning) Pricing models, Product Models, Subscriber pages and customization in both classic and lightning.

Extended OOTB B2B commerce views for Product List Page, Product Detail Page, Cart, Order pages. Created Custom Backbone JS Views to maintain Different views like Order Details, Order Creating, Canvas, Quick view, Account Pages.

Implementation of SMS, IVR, Omni-channel service using OOO customization of Service cloud.

Proven ability to prioritize and manage case queues effectively, ensuring timely resolution of customer inquiries and support requests.

Experience in integrating salesforce.com application with other internal/external applications using SOAP and REST based web services.

Developed custom LWCs to enhance the user interface and user experience of Salesforce applications.

Strong experience with Salesforce-SAP Integration using REST API.

Created different Lighting Components (Aura and Web) and Complex Visual flows for Proposal Management, Assortment Management and Catalog Automation.

Implementation of Lightning flows covering screen flow, Auto-launch flow, record-triggered flow (Before and after), Scheduled flows.

Implemented Lightning Flow's declarative capabilities to interact with Salesforce data, including querying and updating records, performing calculations, and invoking Apex code when necessary.

Integrated Lightning Flows with Lightning Web Components (LWCs) to provide a seamless user interface by using displaying dynamic data, performing validations, or triggering custom actions.

Implemented custom methods in LWCs to encapsulate complex rendering logic or behavior, promoting reusability and maintaining clean and modular code.

Worked closely with UI/UX designers and product owners to understand communication requirements and implement intuitive and seamless user interactions within Lightning Web Components.

Utilized Vlocity Omni Script and Card UI framework to design and configure guided processes and user interfaces, enabling step-by-step workflows and intuitive data entry.

Strong knowledge & experience working in teams implementing Agile and Scrum Methodologies.

Experience in migrating data from legacy systems to Salesforce using Apex Data Loader Work Bench and Demand Tools.

Developed and implemented Pardot marketing automation campaigns for a variety of clients, including email marketing, lead nurturing, and website tracking.

Managed Pardot instances for a large enterprise, including user permissions, data migration, and reporting.

Can do reverse Engineering with the existing System to understand the architecture and Design of the implementation.

Having Good Knowledge in Salesforce CI/CD Tools like GIT, GITHUB Code Repository.

Strong Database (DBMS) development experience in writing queries, functions, stored procedures, triggers, and views in SQL, PL/SQL.

Worked on Platform Events and Email Services to interact with External System.

Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.

Extensively worked on web technologies like HTML, XML, CSS, JSP, JavaScript, jQuery for salesforce websites and worked on UI design of Lightning component pages with lightning style sheets (SLDS).

Proficiency in Object Oriented Programming like Java, C++. Have good hands-on in other programming languages like Python, Spark, C.

Extensive experience in designing Data Model, Custom Objects, Custom fields, buttons, links, Record types, Page layouts, User Profiles, Permission sets, Roles, Custom Labels, Custom Settings, Static resources, Assignment and Validating Rules.

Proficiency in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Created lightning Apps, Lightning Record pages, App Page using lightning App builder and lightning component features on Salesforce platform.

Worked as a team to complete the POCs requested by the Solution Architect for a smooth Discovery Phase.

Experienced in production support to provide L2 Support, Monitor, and assist team on 24/7 support.

Build technical documentation and develop run down flow for project execution, Responsible for functional reviews and technical reviews and on time deployment.

Active participation in the Sprint grooming along with PO, BA, Architect, UX designer testing lead, Scrum Master & PM and make sure the requirement is technically feasible.

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform Developer 1

Salesforce Platform App Builder

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Technical skills:

Salesforce.com

Salesforce Lightning, Apex Triggers, Apex Classes, SOQL, SOSL, Visualforce Pages, Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Data Migration, Apptus CPQ.

SFDC Tools

Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud Connector, Outlook connector, Excel Connector, Workbench.

Web Technologies

HTML, CSS, XML, AJAX, Java script,

CRM Applications

Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console.

Data Migration Tools

Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader.

Programming Languages

Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

Configuration Skills

Workflow: time-dependent actions, Process Builders, Visual Flow, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management

Waterfall, Agile, SDLC.

Other Technologies

Eclipse, Net Beans, Visual Studio., Apex, Java, SOQL, Visualforce, Lighting Design, Sales Cloud, Service Cloud, Marketing Cloud

RDBMS

Oracle, Microsoft SQL Server, SQL & PL/SQL.

Operating Systems

Windows Variants, Unix.

PROFESSIONAL EXPERIENCE

Client: Delta Airlines, Wichita, KS Nov 2022 – Present

Role: Sr. Salesforce Admin/Developer

Responsibilities:

Requirement gathering, Analyzing and preparing functional and Technical design documents.

Involved in End-to-End requirement analysis, design, development and implementation with Salesforce CRM.

Supporting business enhancements supporting the sales teams through Sales Cloud making changes such as Prep sheets, goal planning and new fields.

Developing Various Apex classes, Controller classes, Apex Triggers, Lightning Components to implement business logic.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Hands on experience with JavaScript, Html, CSS on front end development.

Built the lightning components for the communities and developed UI Changes for the Lightning Components.

Developing Meta data table concepts, custom related lists, Visualforce pages, lightning components, Apex controllers and test classes for various functional needs in applications.

Worked on building reusable UI components with Lightning component framework.

Enable Aura Framework by adding Aura Attributes and Aura Handlers for events to focus on Logic and Interactions in Lightning Applications.

Created Apex methods for the Lightning controller and helper methods to perform DML operations on the case records.

Configured Service Cloud console for internal support agents for case support.

Utilized Omni Studio's DataRaptor to efficiently extract, transform, and load data from diverse sources, ensuring accurate and timely information flow.

Extensively used REST APIs for integration between Salesforce and on premise systems.

Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created advanced reports and dashboards with Omnistudio.

Experience in Apex Classes, Apex Triggers, Apex controllers and controller extensions and Apex Test Methods, Voice and Chat integration.

Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Created Sales Cloud Force.com sites that reach the existing functionality to new and external audiences in a secure authenticated way.

Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

Worked on various Salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products and price books.

Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.

Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Used Data loader for insert, update, and bulk import or export of data from Salesforce.com objects.

Configured Reports for custom objects and associated them to Dashboard.

Created Visualforce Email Templates, Mail Merges and also automated Email Process to send instructions to new and existing customers.

Environment: Salesforce.com, Salesforce Lightning, Force.com, Visualforce, Omnistudio, APEX, Triggers, Controllers, Sales Cloud, Service Cloud, Data Loader, Dashboards, Custom Objects, SOSL, SOQL, Rest API, Dynamic APEX, Batch APEX, HTML5, CSS3, Roles, Accounts, Workflow Rules, Objects, Windows.

Client: Cigna, Overland Park, KS Dec 2021 – Nov 2022

Role: Salesforce Developer

Project: Designed a salesforce instance to merge various Regional Health Information Organizations (RHIO) in Kansas into one system to manage their individual data and help them collaborate in salesforce lightning.

Responsibilities:

Develop business architecture using requirements such as scope, processes, alternatives, and risks.

Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.

Implemented project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Hands on experience with JavaScript, Html, CSS on front end development.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Created Lightning Components, added CSS and Design Parameters which improves performance.

Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.

Designed customizations and configurations of SFDC objects, custom data fields, reports and dashboards, knowledge articles according to the client/vendor needs.

Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed complete Case Management for Financial Service cloud and customized completely in Lightning without using Visualforce pages. (100 % Lightning).

Worked on end-to-end Implementation of the Salesforce Health cloud & CPQ Solutions.

Setup Salesforce Health cloud environment and designed solutions on Organization wide.

Implemented the design and Development on Financial Service Cloud & Health Cloud.

Used Candidate patients to patients as lead conversion process.

Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Reports and Dashboards apart from that worked on Health cloud objects like Candidate patients, Patients, Care plan, Care Team, Providers, Payers, Problems, Goals & multiple EHR Patient related objects.

Installed and setup Health Cloud Unmanaged package extension.

Customized the Health Cloud App for Person Accounts and configured health cloud profiles with permission set licenses.

Used Custom Metadata settings to configure Health Cloud.

Created the lightning Console App and customizes Patient details tab, Problems, Goals, and Patient Card etc.

Created and maintained the lightning components and gave permissions to the Partner and Customer communities.

Added geographical redundancy to the computing needs in order to track the customer’s location using Community Cloud.

Working on salesforce to salesforce integration between instances and helping the user with data migration. Created triggers to automate the process of communication between the connections

Setup accounts and provided access to the providers and payers on the communities. Validated the requirements and ensured its traceability in various applications like JIRA & Confluence.

Designed and maintained matrices for various user roles, security, profiles, workflows, approval processes, and validation rules.

Enhanced, created and managing salesforce instances to meet the user requirement and implement the day to day activities of the RHIO’s using apex triggers, workflows and SOQL queries.

Designed custom Field Mappings within Omni Studio to ensure precise data alignment and consistency across integrated platforms.

Implemented Error Handling and Transformation Logic in Omni Studio to maintain data integrity and troubleshoot integration issues effectively.

Ensured data accuracy and reliability with Omnistudio.

Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Designed and maintained matrices for various user roles, security, profiles, workflows, approval processes, and validation rules.

Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients.

Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.

Created custom Reports & Dashboards for Manager/Agent/Administrator's home page to reflect their target quota and team's performance against standards.

Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

Environment: Salesforce.com, Force.com, Marketing Cloud, Financial Service Cloud Communities Builder, Salesforce Partnering Communities, Data Loader, Apex Classes, Controllers, OmniStudio, Vlocity, Triggers, Visual force, Data Loader, Salesforce Health Cloud Managed Packages, Triggers, Components, Controllers, Workflow, Validation Rules, Reports, Report Types, Custom Objects, Tabs, Email Services, API, Sandbox data loading.

Client: Walt Disney, Burbank, CA Sep 2020 – Aug 2021

Role: Salesforce Developer

Vendor: Cognizant Technologies

Project: Direct-to-Consumer & International

Responsibilities:

Designed, developed, and maintained custom Salesforce applications using Apex, Visualforce, and Lightning Components to meet business requirements.

Experienced in developing, customizing, testing, and deploying Salesforce Sales Cloud and Service Cloud applications using Agile Development Methodology for Walt Disney.

Implemented Skuid UI for Salesforce to develop custom user interfaces and streamline workflows for Walt Disney project.

Hands on experience with JavaScript, Html, CSS on front end development.

Leveraged Skuid's data integration capabilities to integrate Salesforce data with other systems and platforms used by Walt Disney.

Designed and developed complex Skuid pages, including custom components and actions, to meet the unique requirements of Walt Disney's sales and marketing teams.

Configured and enforced MFA requirement for all development partners and admin accounts in Salesforce, ensuring platform security and protecting sensitive data.

Proficient in Salesforce configuration, administration, reporting, and data migration, delivering continuing support to meet business needs at Walt Disney.

Expertise in creating modern enterprise Lightning apps, Lightning Components, and using the Lightning Design System and Lightning App Builder to enhance the user interface and interaction at Walt Disney.

Proficient in configuring Field Service Lightning Set up for multi-level service territories, managing agents and technicians for Walt Disney.

Generated reports and analyzed Pardot data to measure the effectiveness of marketing campaigns and optimize lead generation strategies.

Collaborated with the marketing team to implement Pardot forms and landing pages for lead capture and tracking.

Implemented Pardot tracking and analytics to monitor prospect behavior and tailor marketing efforts accordingly.

Leveraged Pardot's integration capabilities to synchronize lead data seamlessly between Salesforce and Pardot, ensuring a unified view of prospects and customers.

Experience in using Data Loader to upload data in CSV files into Salesforce.com, ensuring data correctness and accuracy for Walt Disney.

Developed custom reports and dashboards to provide insights into sales and marketing performance, customer behavior, and operational efficiency.

Implemented security and access controls for Salesforce applications to ensure data privacy and compliance with company policies and regulations.

Worked in Agile development environments, participating in sprint planning, stand-up meetings, and retrospectives.

Provided technical support and troubleshooting for Salesforce applications, resolving issues, and improving performance.

Documented technical designs, code changes, and release notes to ensure effective knowledge transfer and collaboration among team members.

Conducted testing, debugging, and performance optimization to ensure the Skuid UI solutions were reliable and scalable.

Provided training and support to Walt Disney's sales and marketing teams to ensure they were comfortable using the new Skuid UI Salesforce solutions, resulting in increased productivity and efficiency.

Consolidated multiple streaming brands into a single dashboard using Salesforce, providing operations teams with omnichannel contact volume data to optimize resources effectively.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Worked on all salesforce features including knowledge, Custom Lightning Interaction Log. Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.

Performed Steel brick CPQ and Vlocity CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Hands on building Omni Scripts, Data Raptors, Vlocity actions, Vlocity cards and Flex cards.

Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

Used force.com developer toolkit including visual force pages, apex classes, apex Controller and apex triggers to develop custom business logic.

Created unit test cases to avoid duplications and business logic errors.

Created packages and deployed between Sandboxes and Production Environments to place final implementations.

Hands on experience in using Asynchronous Apex like Batch class, Schedule class, Queueable Apex and future method.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Environment: Salesforce.com platform, Lightning, Aura, LWC, Apex, Force.com, Visual Force (Pages, Component & Controllers), APPTUS CLM, Vlocity CPQ, Omni script Designer, Data Loader, Dataloader.io, HTML, Java Script, CSS, jQuery, Salesforce DX, Visual Studio code, Service Cloud, Community Cloud, Continuous Integration, Eclipse, Apex Explorer.

Client: CTM Solutions, Hyderabad, India Sep 2019 – Sep 2020

Role: Salesforce Developer

Northeast Operations: (North-East University)

Responsibilities:

Involved in various phases of Software Development Life Cycle (SDLC) of the application like requirements gathering, Design, Analysis and Code development.

Collaborated with NE University stakeholders to gather requirements and ensure that Salesforce applications met the needs of the University.

Prepared Technical Design Documents and deployment plans as per user stories and bugs.

Developed and customized Salesforce applications using Apex, Visualforce, and Lightning Components to meet the specific business requirements of NE University.

Conducted code reviews, testing, and debugging to ensure that Salesforce applications were high-quality and performant.

Designed and implemented custom workflows and automation processes to streamline admissions and enrollment procedures.

Configured administration setup, including creation of Users, Profiles, Roles, and Permission Sets.

Developed and implemented data migration strategies to move legacy data to Salesforce.

Implemented Pardot marketing automation to enhance lead generation and nurturing processes, including email marketing, lead scoring, and drip campaigns.

Integrated Pardot with Salesforce to enhance lead nurturing and marketing automation capabilities, including lead scoring, automated drip campaigns, and data synchronization.

Utilized Pardot's email marketing tools to create and manage email campaigns, increasing engagement and conversions.

Provided Pardot-related support to users and resolved any issues or challenges related to marketing automation and lead management.

Created validation rules, workflow rules, and formula fields to automate processes and maintain data quality.

Worked with NE University's IT team to integrate Salesforce with other systems, such as the university's student information system, to ensure a seamless user experience.

Designed and implemented custom reports and dashboards to provide real-time analytics on student data, course data, enrollment figures, and other relevant metrics.

Used Salesforce sites functionality for the complete deliverables of the NE University project.

Wrote test classes to cover Apex code with positive and negative scenarios and achieved over 75% code coverage.

Responsible for implementing APEX (Salesforce) based RESTFUL Services for providing bi-directional integration between Salesforce (Cloud Platform) and Documentum (On-Premises Application).

Responsible for setting up Oath to enable external client applications to communicate with SFDC platform.

Customized the views by using custom Visualforce pages and Standard Apex Controllers.

Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.

Interacted with users during testing & analysis, designed & executed test plans and delivered a quality solution.

Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.

Deployed Apex using Force.com IDE Force.com Migration Tool and Web Services API.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Manage all apex code modifications based on business requirements for the entirety of the project.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

(Search, Retrieve Metadata and Content, Create Documents) against a Documentum Repository.

Debugged the code using Java debugger and Eclipse and used exception, condition and other break points.

Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.

Developed Restful Web services for transmission of data in JSON format.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, AJAX, HTML, CSS, XML, Ant, JavaScript, Oracle 10G, Eclipse 3.0, WebSphere 5.x, Log4J, Junit, Rational Rose Angular JS, Documentum Composer.

Client: Columbus Global Services Pvt Ltd, Hyderabad, India Jun 2016 - Sep 2019

Role: Salesforce Consultant/ Admin

Health Management: Worked for Insurance Company

Responsibilities:

Collaborated with business analysts, project managers, and other stakeholders to gather requirements and ensure that Salesforce applications met the needs of the business.

Prepared Technical Design Documents and deployment plans as per user stories and bugs.

Developed and customized Salesforce applications using Apex, Visualforce, Lightning Components, and other development tools to meet specific business requirements.

Implemented triggers and Batch apex for auto-generation of invoices.

Created validation rules, workflow rules, and formula fields.

Used workflows, validation rules, email alerts, and process builders in my project work. Used process builder to invoke lightning flow builder and sent email using it.

Participated in change management efforts to implement better practices and new processes.

Worked on complete phase of agile methodology in sprints from design to SIT, UAT, and production deployment.

Conducted code reviews, testing, and debugging to ensure that Salesforce applications were high-quality and performant.

Configured administration setup, including creation of Users, Profiles, Roles, and Permission Sets.

Integrated Salesforce with electronic medical record (EMR) systems such as Epic or Cerner, ensuring HIPAA-compliance.

Designed and implemented custom reports and dashboards to provide real-time analytics on claim data, patient data, and other relevant metrics.

Wrote test classes to cover my apex code with positive and negative scenarios of assert with more than 75% code coverage and followed best practices of test setup and test data factory.

Deployment using CI CD using Jenkins.

Used workbench for data migration and export and XML generation and querying upon different objects. Used Data import wizard and data loader to import metadata into Salesforce.

Created use case diagrams to facilitate requirements gathering process and ensuring documentation

Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from the Dev sandbox to Production.

Education:

B. Tech in Mechanical Engineering from K.L University, India

Master’s in Business Analytics from Wichita State University, USA

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