Call Center Technical Support
Resume:
Cheryl Fischer
Michigan City, IN *****
*************@*******.***
Work Experience
In Bound Call Center Operator
Indiana Paging Network - La Porte, IN
August 2022 to Present
Answer inbound calls for over 1,000 customers, take messages & patch calls through for doctors, lawyers, plumbers and other businesses. This is a remote position working from home. Work Flow Coordinator
IBM - Anthem Account
October 2017 to August 2021
Coordinate workflow between service desk and local computer technicians supporting 130 technicians on the Field Services and Advanced Technical Support sides. Provide customer support as necessary via phone and email. This was a remote position working from home. Coordinator
MDT Depot at IBM
July 2014 to October 2017
Logistics and scheduling coordination of large scale PC replacements and upgrades, record auditing, policies & procedures support, large enterprise hardware asset management and technician support. Run day to day operations of a hardware depot to provide break / fix replacements, refresh & new hire initiatives for ruggedized laptops & tablets used in the utility sector. Direct supervision of 4 employees.
· Special Projects Coordinator / Deskside Support, IBM / Tek Systems at NiSource Account
February 2006 to July 2014
Logistics & scheduling coordination of large scale PC Replacements and upgrades, record auditing, policies & procedures support, large enterprise asset management and technician support. Network Administrator
Horizon Bank - Michigan City IN 46360
September 1993 to August 2005
Support Novell and Microsoft networks, build and deploy PC’s to a mid size Community Bank operation operating in NW Indiana and SW Michigan. Performed deskside support duties and network administrator duties.
Education
Some college in Business Management
American River College - Sacramento, CA
Skills
• Computer networking
• Network support
• Technical support
• Operating systems
• Active Directory
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