Shawn Ghimire

Program Manager

ad1b3l@r.postjobfree.com / 617-***-****

Overview of skills:

Highly skilled enterprise architect and an innovative Program Manager focusing on technology projects. Adept in overseeing all facets of the project lifecycle with expertise in various technologies within multiple industry settings. Experienced in leading staff members and evaluating project progress to achieve timely results and equipped with a record of success in developing and implementing innovative programs that support the organization’s strategic direction. Conceptualized and executed program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities. Well-versed in planning and implementing digital solutions using modern technologies, such as Pega, WSO2, MuleSoft, Angular/Node.js, Python, AWS, Azure, etc. Key Skills:

Operations Management, Program Management, Project Management, Integration Management, Scope Management, IT Security Management, and Staff Management. Technical Skills:

Platforms: UNIX, Windows, Linux

Application Servers: WebLogic, WebSphere, Tomcat

Languages: Java, Python, Angular, C/C++, Basic, HTML/DHTML, JavaScript, Java Applet, CSS, PHP, XML, XSL/XSLT/XSD

Networking: TCP/IP, VPN, SSH, Networking Products configurations (Switches, Routers, etc.) Databases: Oracle, MySQL, SQL, and Access

Methodology: SAFe 6, OOAD, Agile SCRUM, PMBOK, Business Process Management (BPM), Business Rule Management (BRM)

Tools: PEGA Rules Process Commander (PRPC), Software AG Designer 7.1/8.2, Microsoft Project, Eclipse, Adobe Photoshop, Visio, SharePoint, Dream-weaver, TIBCO, INFORMATICA, Citrix, VMware, Automation Anywhere, Amazon AWS, Azure, Power BI, Jira.

Education &

Certifications:

• Doctoral Student UMGC – Doctor of Business Administration (DBA), 2026

• MIT’s Professional Certificate in Chief Technical Officer (CTO), 2023

• Lean Six Sigma Expert Master’s Program from Simplilearn, 2023

• MBA, Business Administration, Finance, Project Management, 2009

• Master of Technology, Information Technology, 2004

• B.E., Electrical & Electronics, Telecommunications, 1999

• PMI Certified Project Management Professional (PMP)

• Certified Scaled Agile Framework (SAFe) 6 Agilist (SA)

• CSM – Certified Scrum Master

• ToGAF 9 Training Certificate from Simplilearn

• PEGA Certified System Architect (CSA)

• PEGA Certified Senior System Architect (CSSA)

• ITILv3 – Foundation Level Training Certificate from Simplilearn Clearance: Active Public Trust

Professional Experience

Program Manager, Intepros Federal 01/2023 – Present

• Worked as a digital transformation Program Manager, providing technical, analytical, and liaison support in implementing systems and network engineering functions and activities for the DOJ USTP Office of Information Technology’s IT strategy and Modernization program.

• Led a team of 15+ highly skilled Architects, Engineers, and Administrators in a hybrid environment operating and maintaining Federal government networks, computing, and hosting environments.

• Provided leadership and oversight for delivering effective IT customer support services to users in local and remote locations across the Enterprise.

• Provided effective leadership and personnel management to ensure positive team morale and efficient communications across contractors, end users, and Federal IT Leadership.

• Delivered efficient, high-quality, and timely services and deliverables to the customer to ensure high customer satisfaction. Assured that the team of IT professionals providing Tier 2-3/VIP support across all technical areas adhered to the Performance Work Statement.

• Proactively drove project execution in modernization efforts and infrastructure upgrades of selected technologies.

• Implemented applicable industry best practice support models, such as the IT Infrastructure Library (ITIL) v4, to improve IT operations maturity level and move to a more customer-centric support focus for all IT services.

• Established and managed procedures to ensure adequate support coordination between IT Service Desk (Tier 1), Tier 2, and Tier 3 resources.

• Led hardware and software modernization initiatives and communicated any risks or blockers to Leadership.

• Designed, implemented, and managed IT asset management processes and procedures for hardware and software.

• Supervised employees - including selecting or recommending selection, training, evaluation and work assignments, counseling, disciplining, or recommending termination.

• Conducted regular meetings with OIT senior leadership to collaborate on projects/initiatives and acquire feedback on IT services at the enterprise level.

• Provided management reports on IT Service management operations, SLOs, OLAs, action items, risks, opportunities, and issues regarding the support of IT resources.

• Assisted the CIO and CTO in all aspects of the IT department, including documentation, research, planning, budgeting, and implementation of new hardware and software applications and services.

• Managed IT-related projects with internal staff as well as external vendors.

• Supported the Training department with the team and individual user training sessions as needed.

• Documented and maintained all IT procedures, protocols, policies, and system standards to ensure the security and integrity of the network.

Senior Director – IT Service Delivery, Iconosoft Solutions 03/2022 – 12/2022

• Worked as an IT consultant to the FDA and focused on the digital transformation of the CDRH division from the capacity of Technical Lead for Customer Collaboration Portal and Electronic Submission.

• Led a team of consultants in different technologies (AWS, Python, Angular/Node.js, ClamAV, and Pega) to implement FDA/CDRH digital transformation requirements.

• Designed and implemented the automation of the Electronic Submission flow and troubleshooted all the integration roadblocks as and when needed to deliver the artifacts on schedule.

• Developed several integration modules using REST services to integrate other applications through MuleSoft to fulfill the FDA/CDRH requirements.

• Worked on setting up git lab repositories and Jenkins for DevOps CI/CD pipelines and the Pega Deployment manager pipelines setup.

• Helped the team with Amazon Elastic Compute Cloud (Amazon EC2 – AWS GovCloud) setup (with the integration of Angular and Node.js) in DEV, Test, Pre-prod, and Prod environments.

• Provided technical solution consulting during the project's features’ refinement and grooming phase.

• Served as a technical knowledge resource to business and requirement teams by explaining technological alternatives in understandable language and providing appropriate solutions to their problems.

• Functioned as a liaison between business and delivery teams to drive quality business solutions, coordinating implementation, Integration, User Acceptance Testing (UAT), and enhancement activities.

• Led the effort in aligning the features implemented during ongoing Sprints by coordinating with business and delivery stakeholders around a common solution architecture. Director – IT Services, MYTA Technologies 09/2019 – 03/2022

• Worked as DOJ OJP/OCIO contractor and focused on the digital transformation of grants management processes from the capacity of Senior Solution Architect.

• Led a large team of consultants (8 Agile delivery teams) focused on the digital transformation of grants management processes from the capacity of senior solution architect and technical lead for the Technical Management Office (TMO)/PMO. Worked closely with the CTO and other Senior Solution Architects for analysis, design, and implementation of the best solution architectures.

• Developed Pega integration modules using REST and SOAP services to integrate other applications through the API manager (WSO2) to fulfill the OCIO and OCFO requirements.

• Worked on the overall design and architecture of the Pega application and worked closely with other departments to solve the integration issues.

• Worked with security teams in the development and integration of user authentication and authorization processes.

• Provided technical solution consulting during the project's features ’refinement and grooming phase.

• Served as a Pega knowledge resource to business and requirement teams by explaining technical alternatives in understandable language and providing appropriate solutions to their problems.

• Designed and Implemented integration of Pega GovCloud with Okta GovCloud for authentication and authorization services.

• Designed and Implemented integration of Pega GovCloud with Amazon S3 for DMRA (Data Management Reporting and Analytics) systems.

• Functioned as a liaison between business and delivery teams to drive quality business solutions, coordinating implementation, Integration, User Acceptance Testing (UAT), and enhancement activities. Extensively used Azure DevOps, Microsoft SharePoint, and Microsoft Teams (as part of Microsoft 365) in a Scaled Agile Framework (SAFe) for planning, analyzing, implementing, and troubleshooting business requirements.

• Led the effort in aligning the features implemented during ongoing Sprints by coordinating with business and delivery stakeholders around a common solution architecture. Technical Delivery Manager, CareFirst BCBS 06/2015 – 09/2019

• Worked on several projects and managed the development of several applications per ACA mandates and Corporate Initiatives (CIs). Led a group responsible for the organization’s technical architecture, including development, execution, operations, data, security, and network architectures. Ensured that all components

(infrastructure, hardware, systems software, networking products, and protocols) worked together, ensuring that the technical architecture design met the technical objectives and requirements, saving several million dollars in the regular operation of enrollment and billing departments.

• Worked with other divisions and IT staff by performing or assisting with system design in infrastructure, security, operations, integration, execution, and network, often spanning multiple heterogeneous platforms, particularly as those designs applied to new business drivers.

• Coordinated project activities required to optimize client programs and maximize operating margins. Exhibited a growing grasp of the operating and implementation environments and their ability to apply project management skills to traditional client programs.

• Provided thorough knowledge of agile concepts, practices, and procedures for coaching and facilitating agile software development teams adopting and practicing agile principles, values, and approaches. Facilitated release planning readiness activities, including product vision, backlogs, and sprint planning events.

• Performed high-level planning, including budget planning, scope definition, non-functional / technical requirements management, effort estimation, risk management plan, resource planning, schedule planning, and identifying the project’s required skill set.

• Provided thought leadership across business and technical project dimensions to solve complex business requirements. Provided insights on developing an IT strategy that supports the company’s strategic business plan. Collaborated with business customers and senior IT Management in examining solution options and planning and managing multiple IT-centric projects.

• Supported senior IT management regarding large-scale initiatives by providing complex analysis, architecture, and solutions and assisted the business in establishing a long-term vision.

• Defined technical services needed by the applications unique to the client. Mentored the architecture and applications teams in design and development activities. Ensured that the applications were designed for performance. Mentored the architecture and applications team in successful object-oriented design and modeling of business solutions.

• Served as a knowledge resource to business units by explaining technical alternatives in understandable language and providing appropriate solutions to their problems. Developed architecture and integration strategies, providing both strategic and tactical planning.

• Served as an Enterprise Applications integration specialist for interoperability design and problem resolution related to business applications and related middleware components, performance monitoring, capacity planning, system tuning, and availability planning. Demonstrated expertise in clarifying and resolving situations using skills and resources to develop and implement creative solutions and recommended actions for attainable goals. Maintained leadership and flexibility that diffused pressure and promoted a team atmosphere. Senior Consultant, Quantum Vision 09/2012 – 06/2015

• Worked on several BPM application development projects for different clients. Some of them are an advanced triage and diagnostics application for Walmart stores and Walmart.com, a Warranty application for Target, a Delivery and Installation application for SAM’s club, Verizon Wireless, and AT&T, Walmart like-for-like replacement application for phones and tablets, a Repair Advisor for Home Depot, etc.

• Led the development teams in an onshore-offshore model. Developed call center applications for various clients using the Pega CPM framework. Extensively used JIRA tool for Project Planning and tracking of deliverables.

• Involved in all Phases of the project development, making contributions whenever required. Managed the application design, development, and deployment phases.

• Handled all the defects smoothly found during testing and provided technical information during User Acceptance Testing (UAT). Efficiently handled core production bug fixes, Unit testing, and Performance testing using Performance Analyzer.

• Interacted with Business users to understand Use Cases and requirements and coordinated implementation, Integration, UAT, and enhancement activities.

• Coordinated with the offshore team and played a crucial role in understanding the requirements. Responsible for handling Business Ad Hoc Requests to update the Production Data. Senior Programmer Analyst, Visual Connections 06/2010 – 09/2012

• Worked on the HHS’s Early Retiree Reinsurance Program (ERRP) and Retiree Drug Subsidy (RDS) projects. The project was about designing and developing the business flow, user interfaces, and the call flow manager application processing system based on the design and requirements for ERRP and RDS programs.

• Planned, designed, and implemented application workflows using the Pega PRPC business process management

(BPM) system during different releases/milestones. Efficiently led the application development team to achieve all the scheduled milestones on time and within budget. Provided technical input during the requirement- gathering phase whenever required.

• Developed call center applications using the Pega CPM framework. Designed and implemented the Customer Information Interface for customer data lookup.

• Extensively involved in all Phases of the project development, making contributions whenever required.

• Coordinated the Bug Fixing Activities and production support to fulfill the business requirements. Reviewed functional and Enterprise Test Specifications. Handled all the defects smoothly found during testing and provided support during UAT.

Chief Manager – Network Operations, STM Group / STM Telecom 07/2004 – 08/2008

• Handled several IT, telecommunications, networking, and software development projects using different tools and environments, providing one-stop solutions to customers in multiple industry settings. Managed and monitored a team of 50+ technical staff daily while implementing projects funded by the World Bank. Collaborated with functional business areas and strategic leaders to plan and implement upgrades, enhancements, migrations, and deployments.

• Demonstrated effective leadership and encouraged team concepts. Provided leadership for the program teams, ensuring that cross-functional teams were built and managed to deliver each business opportunity. Supervised the implementation of all data transformation and storage requirements for Member Services, Billing, Revenue Reporting, Partner Settlement, Marketing Product, and International subject areas.

• Managed several software development projects and supported senior management with make-or-buy decision analysis. Analyzed and architected workflow - business process, technical design (“as-is” and “to-be”), estimation, design, implementation, and refactoring. Managed product support for satellite communication products of the company.

• Designed the complete solution by integrating various technologies and connectivity to improve the quality of service. Developed and implemented escalation procedures for troubleshooting problems within the technical departments and routine maintenance functions in a dynamic environment.

• Handled both national and international projects successfully. Directly reported to the company’s CEO and provided input in several critical decision-making processes. Technical Engineer / Project Manager, World Distribution Nepal 05/2000 – 09/2003

• Worked on several projects in multiple industry settings, from networking, ISP setups, server installation, and system administration to software development projects. Demonstrated effective leadership and encouraged team concepts throughout my tenure in this company. Planned and implemented several IT and telecom projects from the capacity of project manager.

• Managed several projects, including ISP setups, server installations and configurations, software development, and networking from initiation to closing.

• Handled the Installation, configuration, and support of microwave connectivity (point-to-point and point-to- multipoint), including configurations of routers and switches for the Internet and intranet applications.

• Enhanced organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

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