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Customer Service, Team Lead, Warehouse Operations, Team Handling

Location:
Lucknow, Uttar Pradesh, India
Posted:
November 21, 2023

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Resume:

Mohammad Amir 639-***-****

ad1b36@r.postjobfree.com

Lucknow (U.P. India)

Professional Summary Over 10+ years of experience in Warehouse Management, warehouse supervision, logistics coordinator, materials and inventory management, shipping management, receiving management, knowledge of Inventory Software, Analytical and self-motivated leader with strong focus on improving employee and facility Safety Health

& Environment.

Professional Experience NTex Transportation Services Private limited (ElasticRun) May 21 - Aug 23 Team Lead-Warehouse Operation’s (FMCG Company)

Opens Lucknow Warehouse & runs operations smoothly for 2+ years, proper follows up of company SOP’s & KPI’s.

Run operation smoothly & Audit Allahabad & Gorakhpur Warehouses.

Streamlining corporate communication processes to ensure timely delivery of material for 500+ clients

Ensure that the warehouse operates at peak efficiency with customer satisfaction the primary goal by supervising, organizing, and training warehouse employees and establishing, monitoring, and managing operational goals

Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory, gate processes, and shipping methods

Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals

Oversee daily operations while controlling and managing inventory and logistics

Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service.

Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.

Achievements

First warehouse to Achieve 95% + delivery effeciency in overall State.

Achieve highest UPI payment collector of the Quarter all over India.

Reduce Bad orders from 20% to 2% through regular client calling feedback. Anay Foods and Beverages Private limited. Oct20 - Jan21 Warehouse Manager (F&B Company)

Managing & overseeing all food & beverage operations.

In charge of ensuring high quality service,effective cost management and guest satisfaction.

Managing day to day operations, purchasing supplies, maximize sales & profitability, customer feedback & resolve

Issues.

Lead F&B team by attracting, recruiting, training and appraising talented personnel.

Establish Targets, KPI’s, Schedules, Policies and procedures.

Report on management regarding sales results and productivity. Om Dhanlaxmi Enterprises Apr18 - Sep20

Warehouse & Inventory In-charge (Apparel Distribution-United Colors of Benetton)

Manage Inventory & Warehouse Operations.

Monitoring inventory levels and replenishing stock as needed.

Records purchases, maintains database, performs physical count of inventory, and reconciles actual stock count

to computer-generated reports.

Receives, unpacks, and delivers goods, re-stocks items as necessary, labels shelves.

Identify, implement, and maintain inventory control procedures for all company property

Performs monthly cycle counts of the entire inventory. Nasser AbdulKareem Abu Haib Jan16 - Jan18

Inventory Controller & Warehouse Incharge (F&B Company)

Maintain adequate storage for warehouse and on-site inventory

Help implement the WMS system in the warehouse, perform cycle counts and do yearly physical inventories

Maintain an inventory of 800 line items to a level of 1% variance

Analyzes product and supply levels on a daily basis to predict inventory issues and shortages.

Responsible for Inventory management & Invoicing at Warehouse.

Maintaining Day to Day parties order and ensuring timely delivery. MATRIX (C&F, Distributor Spykar Lifestyles Pvt. Ltd.) Jun08- Dec15 Retail & Warehouse operations (Apparel Company)

Handling Warehouse as well as store activities.

Hiring & Training new Staff Member at office or at Store.

Providing proper knowledge of merchandise for maximizing sale.

Prepare reports regarding Sales Volume and Merchandising.

Resolving costumer disputes & manufacturing defects merchandise.

Co-coordinating with Companies and Stores for merchandises refilling, dispatch, and regular follow-ups.

Using information technology for keeping records of sales figures, for data analysis and forward planning.

Providing proper knowledge about promotions, discounts, sales, displays and events.

Dealing with sales as and when required.

Responsible for cash management & handling at Warehouse and Showroom including Bank procedures.

Leading a team of 150 Member’s including Warehouse & Retail Stores staff.

Maintain Daily & Monthly Sale report.

Conduct Warehouse & Store Audit on regular basis.

Handle 32 Exclusive retail Outlet of Spykar Lifestyle pvt. Ltd.(UP & Uttrakhand). Education:

Bachelor of Arts.

Advance Diploma in Retail Management.

Advance Diploma in Financial Accounting.

Other Curriculum Activities:

Participating in Inter Degree College Cricket Tournament Organized by National P.G. College name Amit Chauhan Trophy.

Skills:

Warehouse Management System

Team Player

Logistics Management

Data Entry

Inventory Software

Leadership

Time Management

Attention to detail

Multitasking

Knowledge of (MS- Office, Excel, word etc.).

Fast Learner & Driven to Action.

Self-Management.

Creative Problem Solver



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