Blessing Idiong

Wilmington, DE

ad1b0z@r.postjobfree.com

(760) 583 – 98888

BLESSING U. IDIONG

Customer Solution Specialist

Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes.

Maintained low employee turnover and high customer satisfaction.

Enthusiastic team leader with strong communication, interpersonal and organizational skill

Excellent proficiency in: WordPerfect, Internet, email Microsoft Office Suite, including Access, Excel & PowerPoint

Work Experience

Chiquita Fresh USA Wilmington, DE.

Dispatcher: 08/2018 – 07/2023.

●Import cargo container upon arrival and departing Port Wilmington into Chiquita System.

●Check in drivers daily to pick up cargo containers for delivery to Chiquita customers.

●Receive all equipment, including containers, generator set, and chassis Chiquita’s main system.

●Print Bill of Laden {BOL}, Equipment Leasing Report {ELR}, and Sales confirmation reports.

●Assist Dispatch department with every process and daily activities as needed.

●Utilize multiple inventories {Google note & Microsoft Excel} inventories to locate cargo containers for pickup.

●Experience with: Chiquita freight management systems {CFMS}, J D Edward {JDE}, Olympus, MCS, Google Note, Solvermind {LRP} and IPOS.

The Inn at Wilmington Wilmington, DE.

Front Desk Agent: 12/2017 – 08/2018

●Answer telephone calls from guests seeking to make or cancel hotel reservations.

●Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.

●Receive payments through various methods (cash, online payments etc.) and check for credibility.

●Provide guests with access to hotel services, ensure that calls, mail, faxes, and packages are delivered in a timely manner.

●Maintain a cash drawer, and post charges for items guests order or use during their stay.

●Experience with: Night Auditing, providing Exceptional Customer Service, currently absorbed as a full-time employee for the hotel, and commended for excellent customer service on our third-party website.

Swissport Cargo Newark, NJ

Import Specialist 12/2013 – 10/2017

●Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.

●Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.

●Retrieve stored items and trace lost shipments as necessary.

●Coaching and Develop others on various company software and task management/expectations for both new hires and transfer employees.

●Experience with: Documenting/Recording Information, Database software, Desktop computers, Email software, Microsoft Office software, Transportation management software

Education

Associate Degree, Social Sciences, General

Essex County College

Newark, NJ.

High School Diploma or Equivalent, Art

Lutheran High School

Ikot Ekpene, Uyo, Nigeria.

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