Entry Level Customer Care
Resume:
TIERRA
EDWARDS
**********@*****.***
New Albany, IN 47150
Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging [Number] years' experience in the field. PROFESSIONAL SUMMARY
Amazon - Temperature Screener
900 Patrol Rd • 11/2020 - 12/2020
Walmart - Door Greeter
3706 Diann Marie Rd • 03/2015 - 06/2015
Walmart - Greeter
7100 Raggard Rd Louisville • 09/2009 - 01/2013
BURLINGTON COAT FACTORY, INC - Door Greeter
9070 Dixie HWY Louisville Ky 40258 • 08/2008 - 10/2008 WORK HISTORY
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
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• Completed intake assessment forms and filed clients' charts. Answered phone calls and provided new clients with required paperwork to initiate service.
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Interacted with insurance providers to obtain necessary documents to complete registration.
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Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
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• Directed traffic and kept property frontage free for guests. Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
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Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
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Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
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• Acted as first point of contact for visiting clients and customers. Answered customer questions and pointed individuals in right directions.
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Provided friendly, attentive service throughout peak times for responsive customer care.
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Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
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• Directed traffic and kept property frontage free for guests.
• Secured doorways to maintain customer and employee safety and SKILLS
PPE Requirements and
Enforcement
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• Social Distancing Guidelines
• Complaint Handling
• Local Attraction Information
• Problem-Solving
• Guest Seating
• Safety Procedures
• Entertainment Events
• Health Codes Compliance
• Customer Queries and Response
• Time Management
• Ticket Taking
• Staff Scheduling
Dupont Manual High School
Louisville, KY • 05/2008
High School Diploma
EDUCATION
uphold company policies and procedures.
Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
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