Experience Summary

Senior Project/Program Manager with 20+ years of experience and exceptional communication and organization skills. Successfully managed comprehensive enterprise programs, improving organizational effectiveness and efficiency. Experienced in Agile (Scrum), Waterfall, SDLC, and PMI Standards. Managed a team of 12 engineers and technicians, resulting in successful project delivery. Implemented cost-saving measures, resulting in a 25% reduction in project expenses. Teamed up with clients to define project goals and requirements, and ensure customer satisfaction. An excellent communicator, result-oriented, and problem-solver.

Expertise includes:

●Infrastructure Management Enterprise Technology Service Operations, State Government, Medicaid/Medicare, Unemployment platform, SNAP, TANF, MA, Managed Care MCO, CMS interactions, Salesforce CRM implementation, and GxP Pharma

●Organizational Change Management (OCM) with mid and large companies.

●Project Managed the implementation of a Global ServiceNow implementation / IT Service Management, Telehealth, Telemedicine, and Health IT requirements for the state and city government agencies.

●Project / Portfolio Management of Data /Contact Center Management Technology, OSS Integration, Testing, Software Design, application development, SDLC, Case management and Analysis of Network Services, and implementation of Cisco / CMDB products.

●Support customer modules like GRC, LIMS, GxP, and CSM (Customer Service Management)

●Utilize PPM tools like Daptiv/Plaview for clients like Campbells and Biotel.

●Strategy and security remediation planning for the IT department and Business

●Establishing processes and leading practices for Enterprise Security Management Technology Assessment and Remediation

●Utilize monitoring software focused on monitoring the availability and performance of distributed IT infrastructures, including Servers, Network devices and services, Applications and application components, operating systems, and various IT enterprise components, and also analyze workflow efficiency; tools including MS SCOM & SCCM, SiteScope, CA Spectrum, Workday, Tivoli, BMC, Solarwinds, and ServiceNow.

●Relocation of Data / Contact Center Consolidation and Maintenance / Disaster Recovery / IRM Strategic Planning, Legacy system, Routing/Reporting, and Budgeting Server Consolidation

●EPIC Clarity experience with hospitals and government utilizing SQL tables

●Single sign-on projects with custom and COTS applications

●Outlook Migrations, Email clients, and applications

●Management of personnel up to 150. Managed a budget of up to $200M.

●Advisory and execution on Recovery of failing projects

●Overall management of Implementation, deployment, and transformation projects from organizational to technical responsibilities.

●Fifteen years of experience with Agile, Scrum, Lean, and Waterfall software development methodologies and utilizing project management tools like Jira, Confluence, and Microsoft Project Online.

●15+ years of experience with Microsoft Office, and Office 365, including Visio and Project

●10+ years of Cloud-related expertise and projects.

●Experience managing programs and multiple projects with cross-functional teams, both on and offshore

Training and Certifications:

●PMP Certification, PMI

●Body Language Courses

●ITIL v2 & v3 Service Transition

●Six Sigma Training

●Change Management Courses

●Salesforce Training

Professional Experience:

6/22 – Current

Wawa

Philadelphia PA

Sr Project Manager

Identify opportunities for process improvement and implement necessary changes to increase efficiency and productivity.

Develop and implement best practices for project management methodologies, ensuring that projects are completed on time and within budget.

Develop and maintain strong relationships with stakeholders and cross-functional teams to ensure successful project delivery and alignment with business objectives.

Collaborate with cross-functional teams to identify and resolve asset ownership issues, ensuring data integrity and improving overall product quality.

Collaborate with executives to define project goals, scope, and deliverables, and ensure alignment with overall business objectives.

Provide strategic guidance and oversight to ensure successful execution and delivery of projects, including risk assessment and mitigation strategies.

Develop and implement risk management strategies to minimize potential project risks and ensure successful project outcomes.

4/20 – 5/22

Campbells Soup

Sr. Project Manager

Oversee the implementation of new software systems including ServiceNow, Salesforce, and Jira nationally for the support team and project team

Develop and implement strategies to ensure the successful integration of acquired snack company into the parent company standards, including aligning processes, systems, and culture.

Work closely with key stakeholders to identify and align project objectives with overall company goals, ensuring that projects contribute to the strategic growth and success of the organization.

Collaborate with key stakeholders to identify and prioritize project goals and objectives, and ensure project plans align with the company's strategic priorities.

Lead the planning and execution of facility upgrades and renovations to ensure compliance with safety, health, and environmental regulations.

Create and maintain a risk management plan for each project, identifying potential risks and developing strategies to mitigate them

Develop and implement a talent management strategy to attract, develop, and retain top talent in the organization

4/18 – 4/20

Biotelemetry Philadelphia PA

Sr Program Manager

Lead the development and implementation of a strategic roadmap for organizational change management within the BioTel corporation, ensuring that all projects and programs align with the company's overall goals and objectives.

Develop and implement a diversity and inclusion program to promote a more inclusive workplace culture at Biotelemetry.

Identify and implement innovative project management techniques and tools to improve efficiency and effectiveness of project delivery

Collaborate with cross-functional teams to identify and implement process improvement initiatives for increased operational efficiency and cost savings.

Develop and implement a talent acquisition strategy to attract and retain top talent for the Sr Program Manager position at Biotelemetry, including conducting market research, designing job descriptions, screening and interviewing candidates, and developing onboarding and retention programs.

Develop and maintain strong relationships with external partners, vendors, and suppliers to ensure seamless execution of program activities and deliverables.

Manage and coordinate cross-functional teams to ensure successful completion of projects within budget and timeline.

11/17 – 4/18

Dannon (Danone) White Plains NY

Sr Project Manager/Director

Develop and implement project management processes and procedures to ensure successful delivery of the eVital Project for the NYC Department of Health and Mental Hygiene, while ensuring compliance with all relevant regulations and standards.

Lead cross-functional teams, including business and technical departments, to successfully implement and manage the eVital project, ensuring all requirements are met and deadlines are adhered to.

Collaborate with cross-functional teams, including IT, finance, and operations, to ensure alignment and smooth execution of the eVital Project

Manage stakeholder expectations and provide regular updates on project progress to senior management and key stakeholders

Manage and track project budget, including forecasting and adjusting as necessary, to ensure financial objectives are met

Ensure compliance with all internal and external regulations and standards related to the eVital Project, including HIPAA, HHS, and IT security requirements

Provide strategic guidance and recommendations to senior management on the implementation of innovative technologies and processes to improve project efficiency and effectiveness

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1/16- 11/17

Merck Pharma – Philadelphia Area

Implement project management best practices and methodologies to ensure successful project delivery and optimize project performance.

Develop and maintain relationships with key stakeholders, including cross-functional teams, to ensure project success and alignment with business goals

Develop and maintain relationships with key stakeholders to ensure project success and alignment with business objectives

Lead and mentor a team of project managers to ensure successful project execution and development of project management skills

Identify and mitigate project risks to ensure successful project delivery and minimize disruptions to business operations.

Monitor and track project risks and issues, and develop mitigation plans to ensure the successful delivery of projects

Develop and implement strategies to optimize resource allocation and utilization, ensuring efficient project execution and delivery.

2/15 – 1/16

New York City Department of Health and Mental Hygiene

Sr. Project Manager

Develop and implement a comprehensive project management plan for the eVital project, including timeline, budget, resource allocation, and risk management strategies.

Develop and implement a risk management plan to identify and mitigate potential risks associated with the eVital Project, ensuring the success and timely completion of the project.

Manage and prioritize project tasks and deliverables based on business needs and resource availability.

Lead a team of project managers and consultants to ensure successful delivery of the eVital Project, including coordinating resources, monitoring progress, and resolving any issues or conflicts that arise.

Collaborate with cross-functional teams including developers, testers, and business analysts to ensure successful delivery of the eVital project.

Collaborate with key stakeholders and subject matter experts to define project objectives, scope, and deliverables, ensuring alignment with organizational goals and objectives.

Develop and execute a communication plan to keep stakeholders informed about the progress and updates of the eVital project, ensuring effective and timely communication with all relevant parties.

6/14 – 2/15

State of New Jersey –

Sr. Project Manager

Client services manager for the Tri-State area, managing sales, marketing, and current client technology solutions. Applications system upgrade.

Currently on a project with the State of New Jersey Motor Vehicle Commission on an agency's transformation project.

Develop and implement project management processes and procedures to ensure efficient and effective project delivery

Develop and implement a project management framework and methodology to ensure consistent and successful project delivery across the organization.

Ensure compliance with all state and federal regulations regarding project management

Develop and implement innovative approaches to project management to foster creativity and problem-solving

Collaborate with cross-functional teams to identify and implement innovative project management strategies to drive efficiency and cost savings.

Manage and coordinate cross-functional teams to ensure successful project execution

Lead and manage a team of project managers and ensure successful completion of projects within the Tri-State area.

07/12 – 06/14

Commonwealth of PA, Harrisburg, PA

Health, and Human Services

Sr. Project Manager

Manage budget, project portfolio, resource allocation, Organizational Change Management, communications, applications system upgrade, logistics, operations, and metrics projects through the Office of IT PMO for Office of Income Maintenance (OIM) in the Department of Public Welfare (DPW) in Harrisburg. Experience working on Unemployment Insurance Projects and Multi-tenant shared platforms.

05/11 – 7/12

State of Maine, Augusta, ME

Dept of Labor

Sr. Project Manager

Managed the project portfolio for the Department of Labor through the Office of IT PMO. Working on Unemployment Insurance Projects. Duties included project plan creation and updating in MS Project, risk and issue tracking,(OCM) Organizational Change Management process, budget tracking with ROI, resource planning, steering meeting updates, presentation to Commissioner on statuses of the portfolio, testing strategy and communication through a newsletter to the audience, team-building exercises, complete all sign-off for production (including SOW, IT Security, procurement and change) and creating business cases and grant proposal for funding. Projects included:

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9/10 – 5/11

UBS, Stamford, CT

Sr. Project Manager

Project Manager for the Desktop Transformation Project utilizing existing PMO organization.

05/09 – 9/10

The state of Wisconsin, DHS (Dept. of Health Services)

Sr. Project Manager

Project Manager for server consolidation project, which involved 10+ project phases and managing 120+ personnel.

07/08 – 05/09

AstraZeneca, Wilmington, DE

Senior Project Manager

Project Manager for the Vista operating system rollout to all 8000 US-based employees. The project included the management of 50+ personnel, both consultant and permanent employees, a budget of $5M, GxP compliance, utilizing LIMS for GxP compliance

01/08 – 07/08

Johnson & Johnson, Raritan, NJ

Project Manager

Project Manager responsible for managing all project threads to upgrade all 150k global users to Vista OS within a proposed budget and timeline. Pharma GxP coimpliane

03/07 – 12/07

Quest Diagnostics, PA

Senior Project Manager

Project Manager to test and develop a repeatable plan to roll out a new robotic system to test blood and drug tests. The project involved managing five personnel and a budget of $1M for testing, documenting, and implementing the solution, replacing the legacy system and application development, and GxP compliance with the process.

03/06 – 3/07

Shire Pharmaceutical, PA

Senior Project Manager

Project Manager for large-scale Infrastructure projects GxP compliance, entire project team personnel of approximately 30 consultants and permanent employees with a total budget of $50M.

05/05 – 03/06

Dow Jones South Brunswick, NJ

Senior Project Manager

Project Manager responsible for managing a portfolio of 35 projects consisting of 15 project managers/leads on medium to large-scale infrastructure projects, GxP projects utilizing LIMS, and application development

01/05 – 05/05

Cendant, Mt. Laurel NJ

Infrastructure Technical Project Manager and Client/Server Manager

Project Manager on the decentralized project of 3 departments as a result of a stock buyout.

10/04 – 01/05 Schering -Plough Kenilworth NJ

Infrastructure Project Manager

Project Manager of 10+ infrastructure projects in compliance with GxP, with personnel of 10 and budgets ranging from $100k – $1M per project.

08/03 – 10/04 Associated Press (AP), Cranbury, NJ New York, NY

Global Infrastructure Project Manager

Project Manager to design a PMO with processes and procedures to support the newly created department. Managed personnel of 5. Project Manager with a total budget of $17.5M for all infrastructure projects. Datacenter relocation in NYC.

05/02 – 08/03 Aventis Pharmaceuticals Inc., Bridgewater, NJ

Project Manager

Project Manager of the deployment of Windows XP to 7 sites, 4 in NJ, and three non-east Coast sites.

03/00 – 05/02 American Home Products, Wyeth Division, Collegeville, PA Radnor, PA

Project Manager

Project Manager for processes and procedures upgrades for the support call center structure.

07/99 – 03/00 Fleet Bank Securities, US Clearing Division, New York, NY

Project Manager

Project Manager for Y2K projects to test all applications and hardware.

05/97 – 07/99 JPMorgan, New York, NY

Project Lead, Project Manager

Project Lead responsible for integrating 3rd party vendor custom applications into JPMorgan's network using Novell Application Launcher 2.6. They provided 3rd-level support.

02/96 – 05/97 Johnson Controls, Hasbrouck Heights, NJ

Support Manager

System Engineer responsible for supporting Ethernet topology. TCP/IP, PS/PX on Bay Networks Hubs, and Router. Provided daily technical support of hardware and software for users. LIMS project for GXP compliance.

6/94 - 2/96 PEPSI COLA NYC, NY

System Engineer

As a System Engineer, my responsibilities included upgrading and maintaining LAN/WAN Servers. He participated in the Server Consolidation of 15 servers to 3.

2/92 - 6/94 METLIFE NYC, NY, and NJ

2nd Level Support

Responsibilities included LAN administration for Banyan servers and Banyan LAN admin for four servers and 250 nodes.

Education: BS, Computer Engineering, Fairleigh Dickinson University, Teaneck Campus, 1992

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