TARIK ROUAH

Professional Summary

My * years of team management combined with 4 years of experience as customer support representative, has allowed me to acquire specialized skills in the customer care, knowledge in managing teams and achieving commercial objectives. I am keen to systematically question what already exists to provide outstanding support customer experiences . I thrive in constantly changing environments. Self motivated, autonomous, naturally dynamic and particularly comfortable with others.

Work Experience

Teamleader

Intelcia Group,Morocco, 06/2021- – Present

Supervisor of the Backoffice support Team :Guide the technicians of telecom operators to validate the routing of the SFR fiber optic network from end to end on the French territory.

Teamleader

Intelcia Group,Morocco, 02/2019-06/2021

Management of SFR French internet customer support team N2 :

(Planning, attendance schedules, pay, variable bonus, etc). Monitoring the team's performance.

Group Manager

Arvato Bertelsmann Services : Phone Group Majorel,Morocco, 01/2013-12/2018 Supervise the activity of inbound and outbound calls of french telecom operator Orange customers. Flow management: ensure the Quality of Service, set up staff preparations

Referral technical advisor

Arvato Bertelsmann Services :Phone group Majorel,Morocco, 10/2008-12/2012 Provide an effective troubleshooting and solution for Orange France Telecom subscribers. Level 2 Back Office Advisor, Business referral. Teacher's assistant and pedagogical support

International French School Louis MASSIGNON,Morocco, 07/2007-07/2007 Assistant and pedagogical support for the main Teacher.:daily workshop. Primary French teacher

Private school La Belle Vue,Morocco, 09/2005-08/2006 French cources at primary level.

Attached to marketing department

Maxim's Hotel,France, 12/2003-02/2004

Internship at Ressort Maxim's Paris Hotel (marketing department) Languages & Other Interests

Arabic : Native French : Proficient English: Good level Spanish : Basic (in the process of learning)

Contact

+212*********

ad1ayc@r.postjobfree.com

Res Bali 39 lot Riad Bernoussi

2 Etage 5 Appt 9 Casablanca 20610

Morocco

ad1ayc@r.postjobfree.com

Skills

Professional

Management

Customer service

Communication Skills

Adaptability

Technical

Internet service software Support

Microsoft Office

Computer Skills

Education

Certificate (DEES) in Tourism and

Hotel Trade Management

ICOGES, Paris,, 09/2000 –

06/2003

Second year university diploma

(DEUG) in English Language and

Literature

Hassan II University Ain Chok,

Casablanca, Morocco, 09/1997 –

06/1999

DEC in Modern literature option

Bir Anzarane High School,

Casablanca, Morocco, 09/1996 –

06/1997

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