Lisa Turner

*** *** ****** **** ****, Lynchburg, VA • +1-540-***-**** • ad1ava@r.postjobfree.com

• linkedin.com/in/lisa-turner-sohara530 • www.facebook.com/harleybrama

PT Remote Transcription/Data Entry

25+ years of experience successfully managing business operations and supervising staff in the healthcare, retail, and call center industries. Improved efficiency and reduced costs by implementing streamlined billing and collection processes; reduced debt by 10% within the first 3 months. Effectively managed patient accounts and processed insurance claims for Medicaid, Medicare, and all supplemental plans, as well as all CCC+ plans. Proven track record of providing top-notch customer service while assisting with Medicaid applications and issuing Medicare cut notices.

SKILLS

Accounts Payable, All Transcription, Call Monitoring for Quality Improvement, Clerical Skills, Communication (Oral &

Written), Computer Literacy, Cost Reporting, Customer Service, Data Entry Proficient, Detail Accuracy, Judgement

Procedures, Long Term Care, Microsoft Office Apps, Office Duties, Office Management, Patient Account and Balancing, Proofreading/Editing, Proposal Development, Quality Control, Real Estate Transcription, Retail Business Operations,

Supervision, Time Management

WORK EXPERIENCE

Salem Health And Rehab Center • Salem, VA, USA • Full-time • 07/2017 - 12/2020

Business Office Manager

As the BOM, I was responsible for daily business operations and supervising business office staff.

Assisted with Medicaid applications for Long Term Care and issued cut notices from Medicare to patients with skilled plans for therapy.

Monthly A/R reviews for all patient accounts and insurances

Manage patient accounts for internal patient banking.

Billed and processed claims for Medicaid (all providers), and Medicare (including supplemental plan providers), collect and process patient payments, and make collection calls when necessary, kept A/P and A/R accounts current.

Filed Warrant in Debt papers with the General District Court when necessary and followed through by attending the court proceedings to obtain disposition.

Started with Salem Health as Bookkeeper, in 2019 I was promoted to Billing Coordinator/Assistant Business Office Manager, and in June, 2020 I accepted the position of Business Office Manager.

Wal Mart, Inc. • Christiansburg, VA, USA • 10/2016 - 07/2017 Jewelry Sales Associate

Help customers with jewelry purchases and special orders on rings, necklaces, etc. Keep displays stocked daily. Set up displays for new jewelry stock. Tag reduced merchandise with markdown prices. Take inventory before closing each day. Order additional stock when necessary. Place online orders for customers on merchandise not instore stock. Prepare jewelry repair items for UPS shipment as needed and check items in upon return from repair. Log in repaired items returned from the jeweler and notify customers for pickup.

Valtim Inc. • Forest, VA, USA • 07/2008 - 06/2011

Call Center Supervisor

• Supervised 20 Call Center agents with responsibilities including call monitoring, quality control, maintaining weekly call stats, and handling customer service complaints and concerns for clients consisting of NRA, Army National Guard, Air Guard, and USO.

B&W Nuclear Technologies • Lynchburg, VA, USA • 09/1986 - 05/1996 Administrative Assistant/Secretary

•Assistant to Operations Managers who are responsible for proposal preparation.

•Proofreading, editing, and preparing presentation slides with Microsoft Office Power Point

•Responsible for printing multiple copies of proposals and comb binding all copies to make presentable to future clients.

Lynchburg Circuit Court Clerk's Office • Lynchburg, VA, USA • 06/1980 - 07/1986

Deputy Clerk

• Assisted the public in the areas of issuing marriage licenses, fishing, and hunting licenses, taking in and recording fines, looking up various records such as deeds and licenses that are recorded in the Clerk's office, processing land and real estate deeds and recording public records, maintaining court records and files, assisting lawyers with recording needs, probating wills, and all various office duties.

EDUCATION

High School Diploma

Heritage High School

Certified Medical Transcriptionist

Penn Foster • Lynchburg, Virginia • GPA: 3.9 • 06/2012 - 05/2013

CERTIFICATIONS

Medical Transcription

Penn Foster

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