Cynthia Andreas

** ******* **** **

Cross Plains, Wisconsin 53528

608-***-****

ad1av6@r.postjobfree.com

STRENGTHS:

A "Learn It All" attitude

Skilled to work in a fast-paced environment

Ability to work independently and as a part of a team A positive and professional attitude

Demonstrating the Company's Core Values each and every day Experienced judgment to assist customers and direct them to the appropriate department to maintain customer satisfaction EXPERIENCE Gainwell Technologies, LLC., contract position via Codeforce 36O October 2022 - Mar 2023

Senior Customer Support - Temp position

Essential Job Functions:

● Responds to basic, multiple customer inquiries and requests.

● Answers telephones and responds to basic customer questions and/or forwards calls to appropriate personnel.

● Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision.

● Researches customer inquiries and responds to appropriate parties in a timely manner.

● Processes customer requests by sending faxes, returning telephone messages, sending mail documents.

● Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded.

● Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

● Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level

● Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information.

● Interfaces with team members, management, and customers in reference to customer service issues.

● Reviews client reports on a weekly basis to ensure data integrity; prepares and submits reports to management.

● Review/recommends modifications to procedures/workflow to ensure efficient and effective processing of transactions.

● Experience working with organizational functions and personnel.

● Experience working with fax machines, computer software, and telephone technology.

● Experience working with and skilled in the use of help desk software. Madison Dane County Public Health, November 2020 - July 2021 Eau Claire County Public Health, July 2021 - November 2021 Case Investigator, Contact Tracer COVID -19 Specialist

● I possess very specialized skills for case investigation. My requisite knowledge and skills include:

● An understanding of patient confidentiality, including the ability to conduct interviews without violating confidentiality (e.g., to those who might overhear in their conversations);

● Understanding of medical terms and principles of exposure, infection, infectious period, potentially infectious interactions, symptoms of disease, pre-symptomatic and asymptomatic infection;

● Excellent and sensitive interpersonal, cultural sensitivity, and interviewing skills such that they can build and maintain trust with patients and contacts;

● Basic skills of crisis counseling, and the ability to confidently refer patients and contacts for further care if needed.

● Certified through online Classes from Stanford University Beef, Inc., March 2017 – March 2020 (covid)

Assistant to CEO, Bookkeeper, Inventory Specialist, Payroll Specialist

● Prepared weekly bookkeeping and financials for 5 stores and 1 wholesale Branch Cynthia M. Andreas Resume 1

● AR and AP for entire company

● Human Resources, tax, W-2 and I-9 for entire staff, inc. Payroll Administrator

● Guided financial decisions by establishing, monitoring, and enforcing policies and procedures.

● Protected assets by establishing, monitoring, and enforcing internal controls.

● Monitored financial condition by conducting and providing information to external auditors.

● Maximized return, and limits risk, on cash by minimizing bank balances; making investments.

● Prepared budgets by collecting, analyzing, and consolidating financial data

● Achieved budget objectives by scheduling expenditures; analyzing variances;

● Provided status of financial condition by collecting, interpreting, and reporting financial data.

● Prepared special reports by collecting, analyzing, and summarizing information and trends.

● Completed operational requirements by scheduling and assigning employees; following up on work task

● Maintained staff by recruiting, selecting, orienting, and training employees.

● Maintained staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

● Maintained professional and technical knowledge by attending educational workshops; establishing personal networks; participating in professional societies.

● Protected operations by keeping financial information and plans confidential.

● Contributed to team effort by accomplishing related results as needed

● Managing Processes, Financial Software ; Sage, Peachtree, Excel & Quickbooks, Developing Standards, Audit, Accounting, Corporate Finance, Tracking Budget Expenses, Financial Skills, Analyzing Information, Developing Budgets, Performance Management

Oakwood Village Retirement Homes, SNF January 2016 – March 2017 Nursing Scheduler, Inventory Specialist, Payroll Specialist

● Prepared weekly/monthly schedules for 90 nursing positions for 3 shifts and 2 floors.

● Take account of all inventory for 82 patient facilities along with diabetic monitoring and other medical equipment Ordering, stocking and organizing over 500+ individual medical supplies. Devised a PAR system using QR codes for easy reorder

● Finding and filling employee shifts to fill sick calls and no shows with agency and other employees. Used a texting program to blast out needs lists.

● Daily use of Microsoft Excel, Word, Outlook, and Access. Laptop and 3 monitors were used in tandem to complete the daily tasks at hand.

American Girl, DBA Mattel, Inc. – August 2013 – January 2015 Seasonal Aug – Jan employee Direct Service Representative

● Internet Explorer and Google Chrome

● MS DOS based order entry and customer lookup system

● Customer Service: Processing orders, returns, call tags; working with supervisors to locate product; UPS/USPS/FedEx/International Post tracking of merchandise; escalating customer concerns to appropriate supervisor after careful screening

● Received commendations for excellent customer service from over 10 customers in one season.

● Fluent knowledge of hold, transfer, paging, direct to VoiceMail, flash, Centrex, etc.

● Fluent Knowledge of ALL things America Girl: History, dolls, furniture, policies, up-selling and where to go to find any forgotten information.

Hy-Vee Westgate – March 2013 – August 2013

Health Mart Customer Service Representative

● 100% Customer Service all the time, especially in the Health Market Area ; received 8 letters from customers on the “wow” wall!

● Given promotion to solo stock and ordering of entire department

● Left when my doctor recommended working without lifting Korbi Plastics - June 2009 – December 2011

Executive Assistant to COO

● Microsoft Office 2012, including Word, Excel, Power Point, Access, Outlook, Publisher, OneNote, & Visio

● Prepared all correspondence to clients, staff and executive staff using Outlook, Word, Excel and OneNote

● Maintained database information, organized and filed correspondences Cynthia M. Andreas Resume 2

● Provided clerical, secretarial, billing, and general office support for COO, CFO and CEO

● Authored customer quotes, collection letters, along with various correspondence and reports

● Used my vast social media and Internet experience to research and gather materials; assemble reports; maintain and retrieve database information; maintains lists

● Coordinates appointments and calendar for COO; arranges meetings; assists with special events, including Staff Events and Trade Shows; provides information, including policies and procedures to staff

● General Office Duties include: responded to inquiries; operated multi-line phone, transfer call, and relays messages; sorts and distributes mail; photocopies, collates, and distribute various materials; faxes documents University of Wisconsin Pharmacy Department - December 2007 – June 2009 Pharmacy Technician

● Customer Service –My job included 100% customer satisfaction and interaction with patients, including receiving numerous

“Kudos” for my exceptional work with customers and patients

● ALL INSURANCE claims and knowledge, including Medicare B, & D, and MAP.

● Pharmacy Tech studying for PTCB test. Knowledgeable on all aspects of workflow in Pharmacy.

● Responsible for entire stores Inventory, including CII’s (controlled Drugs) & OTC’s (over-the-counter)

● Dispensing and dealing with billing and reimbursement for insurance, workers' compensation and Medicaid

● Responsibilities included counting the prescribed number of tablets, entering prescription information into the computer to produce labels, and filling all prescriptions accurately and efficiently.

● Gained in-depth knowledge of geriatric drugs from daily interaction with elderly patients. Walgreen’s Corporation November 2003 – October 2007 Strategic Integrated Management Systems Coordinator (SimC), Photo Specialist, Pharmacy Technician

● Customer Service – 100% of my job includes 100% customer satisfaction and interaction – Received 4 consecutive quarters of Flagship status for our store (2004 – 2005)

● Pricing – Passed all 4 years with 98% or higher grade from WI State Pricing Inspectors

● Administrative Assistant for the whole store

● Pharmacy Tech studying for the PTCB test. Knowledgeable on workflow in Pharmacy. Used as 2nd cashier/2nd fill.

● All signage and sign packages were my responsibility. All UPS packages, using the UPS website.

● Photo Specialist Certified – December, 2003

Community Care Systems, Inc. July 1999 –November 2003 Upon Closure: Help Desk Administrator, Administrative Support Specialist & Executive Assistant Initially: Executive Assistant to the CEO, COO & CFO

● Software Testing of beta, 1.0, and many other versions of our CareManagersm software, for 6 sites - nationally.

● Administrative Assistant the whole department (19 –25 people)

● Postage/UPS and Fed Ex Fluent.- know postage regulations - was postage administrator of the business

● Help Desk Administrator for our software, CareManagersm, directed calls using an Access Database to programming staff, followed up on progress, acted as customer liaison

● Executive Assistant to Chief Executive Officer & Senior Staff

● Designed company web-site with Technical Writer using MS FrontPage and Adobe Photoshop

● Managed all senior staff’s Calendar and meetings in Time and Chaos®

● Planned, coordinated and organized corporate travel and customer visits using the Internet and other resources

● Filed, prepared and wrote highly confidential documents

● Completed Microsoft 2000 Office training, Excel 2000 and Access 2000 Training through Inacom Computer Centers

● Computer Software: MS Word® 2000, Excel 2000, PowerPoint2000, Access2000, Adobe PageMaker, Illustrator, Reader, Writer and Photoshop - FLUENT

● Computer Systems: Windows® 2000, NT, 98 & 95. Use of all Internet functions – search engines, browsers and web sites.

● Telephone Administrator for Toshiba System. Fluent knowledge of hold, transfer, direct to VoiceMail, flash, Centrex, etc. UCLID Software, LLC. Oct. 1998 – June 1999

EXECUTIVE ASSISTANT TO THE CEO/Office Manager- UCLID was a Start-Up Company

● Administrative Assistant to the CEO, VP Marketing & the Channel Sales Manager.

● Managed Calendars, appointments, and meetings in Goldmine™ Software.

● Prepared, filed and wrote highly confidential documents and presentations.

● Planned, coordinated and organized corporate travel and customer visits using the Internet and other resources. Cynthia M. Andreas Resume 3

● Telephone Administrator for Lucent Technologies® Merrill Legend-2000 Phone System. Trained all employees on use, maintained all voice mailboxes and extensions. Also used and approved, trained and configured receptionist 50-line phone system, maintained 60 DID lines and 4 phone lines along with 3 toll free numbers. Greeted customers, direct phone calls to appropriate areas. Fluent knowledge of hold, transfer, paging, direct to VoiceMail, flash, Centrex, etc.

● Developed and maintained an effective, efficient and logical files system for the Company.

● Operating Committee (The Board of Directors) Secretary. Prep of minutes, agendas and correspondences with all board members and guests.

● Billed customers and paid Company’s bills (AR/AP/Journal Entries /Bookkeeping) using Peachtree® Intermediate Accounting Software version 6.0.

● In charge of all vendor contacts, purchasing, and purchase orders.

● Purchased new interior for new office space, all Hon Furniture (Feb ’99) and approved purchase Canon® AP1500 copy/fax/scanner Advanced Copy machine.

● Mailed Company checks and documents using Pitney Bowes® Postage Machine and Scale. Also set-up all required files for our Fed Ex® account and Company’s UPS® Account.

● Human Resources Specialist: filed, maintained and updated all human resources files for new and existing employees, including exit interviews, I-9 forms, W-2 forms, applications and related materials.

● Researched, wrote and finalized Company’s Employee Manual, all Company’s policies and all employee forms.

● Computer Software: MS Word® 97 v 7.0, MS Excel, MS PowerPoint, MS Access, WordPerfect® 7.0 – FLUENT

● Computer Systems: Windows® NT, 95 & 98. Use of all Internet functions – search engines, browsers and web sites.

● Notary Public State of Wisconsin commissioned until June 3, 2003 Gammex – RMI February 1998 – October 1998

Technical Writer 50%/Order Entry Specialist 50%

● Worked my way up from an entry-level front desk receptionist position to the main switchboard to the order entry department to the Technical Writer position. I was also offered the Assistant to the CEO position by Dr. Charles Lescrenia.

● Proficient at switchboard and multi-line phone system – 80 button, unlimited extensions phone system.

● Set-up, maintenance, and up-keep of office supply system. Responsible for comparison of 4 vendors. Also organized and labeled all existing cabinets and supply areas.

● Responsible for purchase, implementation and training of a new Pitney Bowes™ mail machine and interfaced scale to be updated by the year 2000. Compared cost effectiveness of 4 companies. Proficient on the Ascom-Hasler™ system and the Pitney Bowes mailing systems.

● Used Oracle order-entry program to enter orders from the sales area to the accounting areas. Dialed up Visa/MC/AMEX account information, processed checks, and maintained all sales Leads.

● Knowledge of ISO 2001 procedures and policy placement.

● Technical Writer for many manuals, including French, German and Spanish versions of several of our products.

● Computer Software: PC & Macintosh: Adobe Illustrator, PhotoShop & PageMaker, Quarkxpress. Bennett-Barndt Enterprises, Inc. (d.b.a. McDonald’s Restaurants) 1992 – 1998 full-time General/Store Manager: October 1994 – February 1998 1984 – 1990 part-time

● Awarded: Manager of the Year nominee, 1996

● Accomplished a 99% satisfaction rating from June 1996 Customer Surveys. First time and best in the Midwest Region. (Since becoming the Head-Manager my team never received below a 90% customer satisfaction rating.)

● Earned an A grade for total operations in 1995, 1996 and 1997.

● Received 4 promotions over a year and a half time span (June 1993 – Oct. 1994), with responsibilities for over 85 staff, 4 managers and gross revenues over 1.7 million.; Food Service and Sanitation Wisconsin State Certification

● Completed Basic Operation Course (Rank: 1st of 55 managers), Basic Management Course (Rank: 2 of 35), Intermediate Operation Course (Rank: 2 of 42) and Hamburger University – Dean's List (above 95 percentile in class of 1245)

● Authored, created, implemented Employee Training Manuals and New Crew Training System for our 4 stores.

● Proficient at Profit and Loss statements, Telzon inventory tool, computer generated weekly crew schedules (85 to 120 people depending on time of year), monthly management schedules, weekly, monthly and daily projections, food-cost analysis and control.

● Expert in personnel interviewing and skill assessment. W-2, I-9 and application proficient.

● Strong interpersonal and communication skills including being very detail oriented.

● Computer Skills: Word Processing & Spreadsheet applications, McDonald’s System software Lands’ End Corporation, Cross Plains, Wisconsin 1996 – 1998 Telephone Sales Representative

Marquette University, School of Education, Milwaukee, Wisconsin 1988 –1993 Manuscript Typist

Cynthia M. Andreas Resume 4

EDUCATION

Marquette University, Milwaukee, Wisconsin

August 1988 - August 1993 3.15GPA

Bachelor of Science; Major: Mathematics

Hamburger University, Oak Brook, Illinois

Bachelor of Hamburgerology, August 1996

Dean's List, Lab Challenge Award

Middleton High School, Middleton, Wisconsin

1988 Graduate, top 6% Academic Honors:

Band, Sport Letterman – 3x

WORK – RELATED REFERENCES:

Badger Region Volleyball – Jody Witty, Coach Liaison - 262-***-**** Colorado Medical - Christine Childs - 608-***-**** J&J, Nicki Jones, Pharmaceutical Representative, 608-***-**** UWHC – Sean Gehrke, PharmD, Clinical Pharmacist, Store Manager, 608-***-**** Walgreen’s Corporation – Kristine Wilkinson, Store Manager, 608-***-**** ASSOCIATION EXPERIENCE:

PAVO CERTIFIED Official: 2017 – Present, USAV CERTIFIED REGIONAL OFFICIAL – 2014- Present, WIAA MASTER LEVEL Volleyball Official: 2000 – Present, PRESIDENT - SWVBOA – 2012 – Present,, Member SWVBO- 2018- Present, PTA Communications Director – Country View Elementary, Verona: 2011-2013, PTA Member Middleton – Cross Plains School District, 2013 – present; DCPC Board of Directors Representative, 2010-2012, Web Site Administrator: 2004 – 2010; Cross Plains World’s Fair, Secretary: 1999 – 2006: Cross Plains World’s Fair Committee, Vice President: 2003 – 2004: Cross Plains World’s Fair Committee, President: 2004 - 2005: Cross Plains World’s Fair Committee, Past-President: 2005 – 2006: Cross Plains World’s Fair Committee, Secretary: 1999 – present: Cross Plains Ladies Bowling League, Secretary: 2003 – Cross Plains Churches Parade 150/125 Anniversaries, Member: 1990 – present: Cross Plains Legion Auxiliary, Member: 1983 – present: St. Martin's Lutheran Church, Cross Plains, President: 2002 – Cross Plains Legion Auxiliary Bowling Tournament Cynthia M. Andreas Resume 5

Contact this candidate