Customer Service Business Support

CURRICULLUM VITAE

OF

RACINE CALLAGHAN

Personal Details

Name : Racine Callaghan

Place and Date of Birth : Johannesburg

Gender : Female

Marital Status : Single

Spoken Language : English

Nationality : South African

Address : 33 Clarendon Drive

Discovery

Roodepoort

Gauteng

Phone : 082-***-****/071-***-****

E- Mail : ***************@******.***/**********@***.**.** Date of Birth : 10 September 1988

ID Number : 880-***-**** 08 7

I am a very outspoken, reliable, smart worker. I have interpersonal skills and I am a capable individual. I am hard working and committed to improving both my area of responsibility and the company as a whole where ever possible.

I am self-motivated and enjoy a challenge in the work environment. Any job/task given is done efficiently and competently, so there are no comebacks. I take great pride in my work.

I am always willing to learn both in my area of the business and further afield if it enables me to carry out my job efficiently and productively and to assist other areas in the business. Education

Bex Academy

Tertiary education

:

Learnership- NQ Levels – 2013-2014

High School : Matric at Optimus Night School - 2007 Contract Employment

Company : Foschini

Position : Retail Sales Consultant

Duties : Assisting customers with queries.

Assisting customers with sales

Cashier. Floor Mechandising

Period : 1 May 2019 – 15 September 2019

Reason : On contract

Company : United Pharmaceutical Distributors

Position : Customer Service Consultant

Duties : Assisting customers with deliveries

- Handling customer’s complaints, and solving queries efficiently and effectively. Administration

- Assisting customers with reference numbers

- Ensuring that all queries are resolved everyday on a daily basis. Maintaining customer satisfaction

- Ensuring that medication is delivered to customers within the time frame as agreed. Assisting with urgent orders

- Data Analysis. Ensuring that all customer queries receive a respond time in no less than 2 hours.

- Handling Manager reports from time to time

- Assisting when employees are not in

Period : 1 March 2014-28 February 2018

Company : Professional Career Services

Position : PA

Duties : Setting up interviews for Consultants with candidates. Dealing with clients and candidates.

Working on in-house system

Duration : August 2012- April 2013

Company : United Pharmaceutical Distributors

Position : Call Centre Agent/Data Capturer

Duties : Data capturing of orders .Faxing and emails orders Duration : June 2012-July 2012

Company : Professional Career Services

Position : CV Processor

Duties : Typing out CVS. Worked on in-house system (ROL) Editing

Company : Alexander Forbes Risk Services (IConnect) Position : Admin Assistant

Duties : Uploading policies onto in-house system

: Sending letters out to clients.

Double checking work for accuracy

Duration : April 2010-March 2011

Company : Alexander Forbes Risk Services

Position : Facilities Assistant

Duties : Ordering of stationary for the business

Logging calls for the maintenance department

Various administration duties including filing, typing documents, letters and invoices

Assisting with Health & Safety training and evacuations Maintaining relationship with suppliers and contractors. Duration : May 2008- March 2010

Company : Investment Solutions

Position : HR Admin Assistant

Duties : Contacting clients and updating details on system Updating Trustee information

Company : Alexander Forbes Risk Services

Position : Call Centre Operator

Duties : Answering switchboard- 160 incoming & outgoing lines Taking message for employees that are not available Directing calls to the correct person/department.

Duration : October 2006 – June 2007

Company : Alexander Forbes Risk Services

Position : Data Capturer

Duties : Data input for Human Resources

Capturing employees personal details on the payroll system

(Unique)

Updating employees information & training on excel REFERENCES

Elise Grasko 082-***-****

Ann Muller (011-***-****

Bertus Van Vuuren (011-***-****

Portia Mdhuli (011-***-****

Jonathan or Theresa (011-***-****

Annestashia Everts (011-***-****

Shereen/Shahiemah (021-***-****/29

Contact this candidate