Customer Service Data Entry
Resume:
Christopher Mastroianni
Rochester, PA 15074
***********.***********@********.***
******@*****.***
Objective
Experienced customer service and analytical professional seeking Full time role.
Employment History
Highmark Health, Benefit Solutions
Customer Implementation Analyst (April 2017 – Present)
Been a team member of both Blue Cross and Blue Shield Minnesota and Wyoming Benefit Coding teams for a combined 6.5 years.
Well-Rounded employee with solid knowledge base as experience Benefit Coder and Proficient Working in Highmark Benefit Coding systems such as CIS Product PTC, Core CIS and Client Installation for CIS Web Coding. Also, worked in SAS Systems for Benefit Coding Project work such as Easy, Lisa, and Plot Tools; also, worked Outcome Verification Benefit Claim Work in both OCWA and Mainframe Systems and worked Ticket Triage in Highmark Cherwell and Share Point systems updating and sending out high priority tickets with Medical Benefit updates on a day-to-day basis.
Communicating with Leadership and Wyoming Highmark Team daily on various reports such as Root Cause Analysis Report in Wyoming Share Point site, Ticket Frequency Report providing daily updates on high priority tickets for both CIS Product and Oscar Coding. Also, SKELS Report for ICIS Web, Prime Error Report processing different Client group numbers that have not been activated, and back-up for Wyoming Group set-up report.
Consistently received On-Track Performance Review rating for 6 straight years and successfully produced a high percentage of Accuracy, Quality, and Productivity work while having contributed to team’s overall performance when it comes to established Service Level Agreements.
Synerfac Technical Staffing, assigned to Highmark Inc via SDLC Partners third party agreement
Benefits Technical Analyst, Associate (August 2016 – February 2017)
Reviewed how medical benefits were coded and how customer data was entered to ensure their accuracy and completeness.
Documented errors and sent information back to the appropriate business area for changes.
Performed analysis of work items and entered data accordingly. Premier Comp Solutions
Network Services Assistant (Sep 2014 – April 2016)
Communicated daily with insurance carriers, third party administrators, and employers throughout the workers’ compensation community
Ensured that injured workers receive timely medical treatment
Updated and provided accurate patient and insurance information Adecco Employment Services
Insurance Technician QBE (February 2012 – April 2014)
Successfully reached and exceeded quality and productivity goals
High Volume data entry and various data entry functions
Maintained and ensured customer/client satisfaction Global Data Entry
Data Entry Representative (September 2010 – July 2011)
Online and telephone marketing and promoting
Quickly learning and utilizing various software programs, including Microsoft Excel
Eat’N Park Hospitality Group
Cook/Prep Person (September 2002 – February 2012)
Demonstrated high level of customer service
Hard-Working and efficient team player in a food service environment Education
1998 -2002 Community College of Allegheny
County
Credits earned toward Associates Degree,
Business
1995 -1998 Quaker Valley High School
Graduated High School Diploma
Key Qualifications
Conscientious and highly motivated worker and contributor
Ability to problem-solve and multi-task and Skilled Typist
Skilled Microsoft Office, Word, Excel, Outlook user and Database Experience from Highmark
Excellent attendance record
References are available upon request.
Contact this candidate