Sarah Lathey

Gatesville, TX *****

ad1as4@r.postjobfree.com

+1-903-***-****

Diligently looking for employment that allows for my unique schedule as I cannot work the first, third or fifth weekend of the month.

Authorized to work in the US for any employer Work

Dedicated and motivated to maintain customer/patient satisfaction and contribute to company success. Meticulous, dependable, independent and flexible. Versatile and experienced in Technical Support, Sales, Billing, Customer De-escalation and Account and customer Management.

Also experienced in the medical field with emphasized training on Patient Care, Phlebotomy, Chemical dependency and Psychiatric patient care, and as a medical assistant. Great bedside manner with tender client-focused care practices.

Experience

Delivery Driver

DoorDash/ Uber EATS /Roadie / INSTACART - Killeen, TX August 2019 to Present

• Obtain and maintain background clearance for access and delivery within controlled military post environments.

• Reliable and efficient Delivery Driver all around the Copperas Cove, Killeen, Temple and Austin areas completing daily delivery tasks safely and on time.

• Good record keeping abilities with strong attention to detail and systematic approach to meeting all transportation or delivery needs.

• Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.

• Customer service/Sales professional. Able to manage all tasks with efficiency and accuracy.

• Proficient in monitoring security and serving diverse customer needs.

• Well-organized, reliable and experienced in setting up displays and supporting in store customers with knowledgeable assistance.

• Route management

• Organizing

• Safe driving techniques

• Time management

• Communication

• Cash handling accuracy

• Sales expertise

• Reliable and punctual

• Assessed customer product needs and interests in order to best recommend suitable items.

• Customer assistance

• Money handling

• Delivered goods and services to customers on time and in excellent condition.

• Utilized GPS to optimize routes and continuously meet estimated delivery times.

• Communicate with customer to keep them up to date with their order.

• Make sure orders are complete before delivering it to customer.

• Resolved customer needs and adjusted orders.

• Demonstrate professional conduct with clients to deliver outstanding customer service.

• Interact with customers pleasantly to meet needs and drive satisfaction.

• Utilize support teams in any situation where and issue was occurring in which I could not resolve myself.

Stay at Home Mom

Worked for myself - Lubbock, TX 2015 to 2023

Managed household, bills, school functions and attendance for 5 children, and any and all appointments by using organization and time management skills to ensure daily tasks/chores completed. Ability to prioritize, remain calm and focused under extreme pressure and circumstances. Responsible for monthly budget management and Financial outlook reporting. Also responsible for taking care of 4 dogs, 1 cat and 5 little humans and keeping them safe and alive daily.

COVID-19 Contact Tracer

Premier Staffing Source - Lubbock, TX October 2020 to December 2020

Contact tracing, handled inbound and outbound calls on multi-line phone system. Worked with others within and outside of the health department to ensure COVID-19 protocol compliance. Maintain compliance to HIPAA regulations. Lab report processing and entry into THT- Texas Health Trace records system. Obtained and maintained state level clearances for several programs used for contact tracing.

Worked within the Texas Health Trace site to manage COVID-19 cases and outbreaks, state level clearance for accessing medical data systems. Advised patients for seeking medical care based on oxygen saturation levels and other symptoms of the respiratory system. Ensuring adherence and providing education regarding company's and the general public following protocols for current issues of public health.

Worked on a specialized team of 4 responsible for tracing and monitoring outbreaks of contagious diseases including Covid for large scale companies. Contact tracing for hundreds of employees per company. Ensuring compliance to Covid-19 protocols and quarantine requirements and regulations. Assisting companies and the public with obtaining supplies to make facilities Covid-19 /social distancing/ sanitization protocols compliant.

Scheduling and maintaining daily, weekly, and biweekly follow up with people being contact traced. Ensuring adherence of all COVID-19 and quarantine protocols within each COVID-19 positive persons household. Assisting positive individuals with obtaining childcare, healthcare, grocery delivery etc. when single parent or dual parents households are COVID-19 positive and required to quarantine away from children and other persons in the household.

Medical Assistant Externship

Hope Urgent Care Clinic - Lubbock, TX May 2020 to June 2020

Completed 160–hour practical externship.

Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipuncture, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassays, chemistry analysis, hematology, urinalysis, and sigmoidoscopies).

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment. Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA,

CLIA and OSHA regulations; improved patient care/satisfaction; and lowered monthly overhead by 12%. Reacted calmly and effectively in emergencies, and added the personal, caring touch that immediately put patients at ease.

Customer Service Representative

Suddenlink - Lubbock, TX March 2015 to April 2016

Answer customer questions

assist customers with troubleshooting equipment

meet company standards

Provide technical support

Education

Associate's degree in Occupational Studies

Independence University - Utah

August 2019 to May 2021

Skills

●• Customer Service

●• Call Center

●• CSR

●• Customer Care

●• Microsoft office (10+ years)

● • Typing (6 years)

●• Problem Resolution (6 years)

● • Data Entry

●• Computer Operation

●• Cold Calling

●• Microsoft Outlook

●• Sales

●• Computer Skills

● • Live Chat

●• Order Entry

●• English

●• Phone Etiquette

●• Route planning (4 years)

●• Route driving (4 years)

●• Time management (4 years)

●• Communication skills (4 years)

● • Cash handling (4 years)

●• Customer service (6 years)

●• Customer support (6 years)

●• Technical support (3 years)

●• Patient care

●• Experience Administering Injections

● • Venipuncture

●• EMR Systems

● • Vital Signs

●• Vital Signs

●• Epic

●• Multi-line phone systems (4 years)

● • Medical office experience

●• Appointment scheduling

●• Customer De-escalation (4 years)

● • Calypso

●• Phlebotomy

●• Laboratory Experience

● • HIPAA

●• Medical Records

• Clerical Experienc

●Ability to lead

●Accounts management

●Accounts payable

●Assisting customers with technical difficulties

●Troubleshooting

●Infection control

●Advanced Patient Care Skills

●Phlebotomy

●Specimen collection

●Admission and discharge of patients

●Patient charting

●Vitals

●Professional and friendly

●Careful and active listener

●Multi-tasking

●High customer service standards

●Devoted to data integrity

●Strong problem-solving ability

●Troubleshooting skills

●Telecommunications knowledge

●Proficient with Microsoft Office Suite

●Proficient in customer account software

●Multi-channel contact center software

●Exceptional interpersonal skills

●Clear and articulate phone manner

Quality management care team member

Certifications and Licenses

Valid Texas state drivers license

CCMA Certification Certified Medical Assistant

Contact this candidate