JONATHAN BATIZ

(***))***-****

ad1arw@r.postjobfree.com

PROFESSIONAL SUMMARY

Military Veteran with a Secret Security Clearance and 20+ years of proven experience in the United States Army and civilian sector with experience in strategic planning, maintenance, logistics, and personnel management. Possess a comprehensive background in maintenance missions with zero incidents and losses derived from conducting domestic and global operations in Continental U.S. (CONUS) and Outside Continental U.S. (OCONUS). Managed risk upon multiple lines to protect assets, property, and equipment valued over $20M+ while meeting the expectations of senior leadership. Career supported by Senior Leadership Course, Transportation Training and Army Recruiting Training. Highly skilled and proficient in Maintenance and Supply Management. Demonstrate competency in administrative functions supporting various maintenance and logistics programs, Warranty Processing, Fleet Maintenance and Operations. Highly skilled master trainer, proficient in Maintenance, Operations and advanced Logistical Operations.

Leadership

Planning

Data Analysis

Policy Implementation

Training and Development

Risk Management

Maintenance Management

Operations Management

Market Analysis

PROFESSIONAL EXPERIENCE

Service Manager

MHC Kenworth - Savannah, GA 2021-2023

Responsible for the day-to-day operation of the branch’s Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department’s results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

• Actively assessed present and future needs, trends, problems and profit opportunities of the Service Department.

• Established short and long-term operating and financial objectives for the Service Department within the company’s overall plans and policies.

• Ensured that approved policies and objectives are clearly understood and effectively applied within the department.

• Formulated annual and monthly sales/profit objectives and expense budget in accordance with company objectives.

• Reviewed and appraised the results of activities within the department and took appropriate action as necessary.

• Traveled with outside sales force to customer locations on a regular basis promoting the Service Department and dealerships.

• Worked closely with the Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside sales force.

• Maintained appropriate communication within and between all departments within the branch.

• Promoted safe work habits and effectively ensured that safety rules were followed.

• Developed and maintained policies and practices which ensured positive employee and customer relations.

• Became familiar with the activities of competition, market conditions and department operation while keeping the Branch Manager informed.

• Coordinated the processing of warranty claims with Warranty Manager and administered warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.

Service Manager

Idealease of Savannah / Roberts International Trucks - Savannah, GA 2019-2021

Responsible for the day to day operations of both the Roberts International Trucks dealership service department and the Idealease of Savannah fleet service department. As a diesel truck dealership, lease to own and rental company the maintenance department is the backbone of the organization. The Maintenance Manager is responsible for all customer service matters on all maintenance aspects, schedule services, warranty filing, manufacturer recalls and for the overall quality of the work performed by all technicians. Budget and expenses for the department as well as the training, certifications and all hiring for all the maintenance department personnel are part of the day to day operations.

• Established and Managed Priority Service for all Idealease Customers

• Provided Reciprocal Service as defined by IdealNet policies for all Idealease breakdowns.

• Has complete understanding and implementation of Idealease Best Practices.

• Developed and managed a system that recognizes all warrantable failures, warranty claims and warranty recovery.

• Developed, implemented and managed a Preventive Maintenance program that resulted in PM currency of 95% or greater.

• Manages outside repairs and over-the-road-failures in cost efficient and timely manner.

• Manages running costs to business plan goals.

• Assists management team in preparing an Annual Business Plan and Budget.

Warranty and Equipment Management

• Trained and developed all personnel on the methods used to identify warranty through the Idealease Resource Center and Navistar

• Maintained an average of 95% warranty claim submissions and approval rating.

• Warranty proficiency increased 45% since Department arrival.

Resource Center, ISIS and vendor websites.

• Developed relationships with vendors and Navistar CSE/TSM in order to maximize warranty and policy recovery.

Safety and Compliance

• Developed a full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.

• Monitored and managed satisfactory CSA Vehicle Basic scores for all customers.

• Responsible for inventory and management process that kept maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).

• Developed, communicated and enforced established company safety policies and procedures.

• Certified all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.

Sales and Customer Relations

• Created and maintained positive relationships with all customers.

• Maintained a minimum of 90% Customer Retention Rate.

• Investigated and established courses of action for customer maintenance issues and problems.

• Contributed in the development of sales strategies with sales personnel to secure business as needed. • Assisted in the Orientation process for each new customer.

Department and Personnel Management

• Reviewed and briefed Unit P&L’s on a monthly basis. Identified inefficient units and worked with the General Managers to determine time effective and profitable courses of action.

• Compared monthly financial results against the Business Plan and initiated corrective actions as necessary.

• Reviewed manpower needs with the Idealease and International Trucks General Managers on a regular basis.

• Implemented and monitored shop productivity measures.

• Created a shop environment that assured cleanliness, safety and customer focus.

• Recruited and hired new employees as business levels dictated.

• Developed, implemented and promoted service training.

• Assisted in collection of past due invoices as needed.

• Safe guarded company assets by maintaining strong internal controls.

• Cemented company policies and procedures that assured the understanding and implementation by all personnel.

Leadership, Personal Development and Conduct

• Scheduled Driver Safety Meetings.

• Attended and assembled Best Practices Meetings.

• Implemented the highest level of customer service and best practices in the business.

• Attended company meetings as required.

• Handled all customer, employee and vendor issues in a professional and courteous manner.

Fleet Maintenance Quality Control Inspector 2018-2019

Vanquish Worldwide LLC - Fort Stewart, GA

Responsible for maintaining quality standards by approving incoming materials, in-process production, and finished products, recording quality results. Accounted for all in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor. Served as the approving authority for all finished products by returning products for re-work; confirming re-work. Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database. Kept measurement equipment operating by following operating instructions and calling for repairs as needed. Maintains safe and healthy work environment by following standards and procedures, complying with legal regulations. Updates job knowledge by participating in educational opportunities; reading technical publications. Accomplishes quality and organization mission by completing related results as needed.

Technical Inspector to Maintenance Control Supervisor

Completed over 3,000 maintenance work orders, sustained readiness rating over 90% throughout his tenure.

Conducted Management Planning and Program Reviews

Executed motor pool operations for multiple units, successfully completing 350 Job Orders on all Unit Equipment.

Recovered 260 vehicles and arranged and coordinated repairs for all of them.

Served as the Quality Assurance Representative (QAR) for complex maintenance operations and contracts.

Developed and implemented a driver training program that didn't exist prior to his arrival; increased the organization’s qualified/licensed drivers from 10% to 90% in a quarter.

Directly oversaw the maintenance and repair of 200 wheeled vehicles during annual training operations resulting in increased operational readiness of the Battalion.

Lead and directed subordinate supervisors and contractors who each directed subordinate workloads.

Monitored contractor performance through direct supervision and utilizing GCSS-Army maintenance programs.

Ensured the organization sustained a 95% operational readiness rate by completing over 200 unscheduled maintenance work orders of the wheeled and track vehicle fleet within an 8-month period.

Motor Sergeant (Manager) 2015 – 2018

United States Army - Fort Stewart, GA

Responsible for the Army Maintenance Management Program, Installation and Table of Organization and Equipment (MTOE) unit maintenance organizations. General knowledge of Army Supply Management Program, and Army Transportation Management Program. Responsible for conduct and completion of projects which require the writing of staff studies, decision papers, local policy, and related correspondence. Served as project leader for projects pertaining to Maintenance Management. Responsible for analyzing logistical activities and made recommendations for improvement of and changes in the maintenance program operations. Assist staff in making policy revisions and development of new policies, to improve logistics operations. Provides input relative to planning, evaluation, or mission requirements. Prepares studies in response to problem areas to accomplish and monitor logistics operations.

Managed the overall schedule and unscheduled maintenance in support of 30 vehicles, 45 wheeled vehicles and ground support equipment valued in an excess of $20M+

Supervised, trained and implemented the professional development of 25 Soldiers and 5 Noncommissioned Officers.

Analyzed, developed, and executed strategies to be used in collecting and evaluating data pertinent to developing plans.

Oversaw the accountability and serviceability of tools, equipment and facilities worth $6M; built a cohesive team to accomplish maintenance and personnel tasks with average oversight.

Established and managed Quality Assurance Surveillance Program (QASP) for service contracts.

MCS Sergeant (Maintenance Control Supervisor) 2014 – 2015

United States Army - Fort Stewart, GA

Managed the world-wide deployment in support of unified land operations; responsible for the daily maintenance support of a Battalion. Responsible for the plans and operations of Test, Measurement and Diagnostic Equipment (TMDE), Shop office, and Motor-pool. Responsible for overseeing the health, welfare, discipline, morale and management of five maintenance trained Noncommissioned Officers and 18 Soldiers.

Scheduled and unscheduled maintenance, quality assurance, and quality control of all rolling stock equipment.

Utilize GCSS-Army system and Standard Army Management Information Systems (STAMIS) to track and manage maintenance parts and equipment.

Supervised requested receipt, issue and turn in of all equipment for the department; overseeing operational readiness of 67 pieces of ground support equipment valued in an excess of $20,183,845.75.

Maintained 100% accountability of all assigned equipment during the entire rating period; enforced safety standards in department by setting the example for safe operations and procedures.

Armament Maintenance Technical Inspector & Section Manager 2013– 2014 United States Army - Fort Irwin, CA

Responsible for the supervision, training, and demonstration of broad knowledge in repairing, rebuilding, modifying and testing mechanical, electrical and hydraulic systems and major components of weapons equipment of a section. Supervised and enforced quality control and quality assurance of five Noncommissioned Officers and 16 Soldiers in support of tanks, fighting vehicles and surrogate vehicles.

Oversaw the proper use of the Modified Table of Organization and Equipment (MTOE), test equipment, special tools and parts valued in an excess of $5.8M, with 100% accountability.

High experience in diagnosing malfunctions and determining needed repairs in weapons systems. Experience demonstrating the ability to inspect all weapons systems.

Supervised the completion of 368 work orders; contributed to 96% Operational Readiness rate for 223 support tracked military vehicles.

Responsible for calculating man hours needed to repair rolling stock equipment and bring it to 10/20 standards.

Developed and executed prime quality assurance / control standards resulting in less than 1% rework on all job ordered equipment.

Inspected and repaired quality assurance / control of 200 weapons systems; saved the Army $75K.

MILITARY TRAINING

United States Army, Senior Leaders Course

United States Army, Recruiting Training

United States Army, Dismounted Counter IED Master Trainer

United States Army, OTC (Observer Coach and Trainer)

United States Army, EST operator Training

CERTIFICATIONS

GCSS-Army Certification

Support Operations Certification

IED Master Trainer Certification

Observer, Coach, and Trainer Certification

EST Operator Certification

NOTABLE AWARDS

Army Commendation Medal (3)

Army Achievement Medal (4)

Army Good Conduct Medal (4)

National Defense Service Medal (1)

Global War on Terrorism Medal (2)

Combat Action Badge (1)

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