Nicole Sewell

Atlantic City, NJ *****

1-609-***-****

ad1arr@r.postjobfree.com

Education and Training

July 1992

Atlantic Community College Atlantic City, NJ

Slot Mechanic Slot Machines

Guilford Technical Community College Jamestown, NC Culinary Arts

Summary

SEEKING A CAREER THAT WILL UTILIZE MY EXPERIENCE DEDICATING STRONG ORGANIZATIONAL SKILLS ;AND ABILITY TO HANDLE MULTIPLE TASKS WITH OPPORTUNITIES FOR GROWTH Skills

Dentrix Program Proficiency

Dental Staff Support

Patient Scheduling

Verbal and written communication skills

Data Management

Team Player

Customer Service orientation

Understanding of Dental Insurance

Experience

February 2022 - November 2022

Marmora Family Dental - Marmora, NJ

Dental Office Receptionist

answer phones and distribute calls and messages accordingly receive and distribute mail and emails

schedule appointments and maintain appointment book confirm appointments

followup on cancellations and no shows

greet and register patients

assist patients in completing information forms

inform patients about the practice, charges, policies and procedures verify patient dental insurance benefits

prepare and manage patient charts

manage patient records in a dental database in accordance with privacy regulations document patient dental treatments and transactions collect and process payments from patients

issue receipts

input payments and reconcile financial data

prepare and send out billing statements

prepare accurate and complete claim forms for dental insurance liaise with insurance companies regarding payments monitor inventory and order practice supplies

maintain a professional and neat reception area

August 2020 - October 2021

Atlantic Palace Suites - Atlantic City, NJ

Front Desk Associate

Input customer information in the computer for upcoming reservations,email and confirm reservations

to customers, count cash and reconcile credit card payments,watched over 4 Housekeeper and a

Maintenance Man,checked rooms for damages and suite checks to ensure the guest get the cleanest

most efficient room available. I opened and closed the office and communicated with existing and new

customers also touched bases with my Managers and also communicated through a daily log

August 2017 - August 2018

Atlantic City Contact Center - Atlantic City, NJ

Utility Customer Service Representative

Receives, verifies, and enters into appropriate accounts gas or electric utility bill payments and other miscellaneous revenues. Process a variety of utility service orders such as business accounts,

connections, transfer, disconnections, including assisting customers in filling out appropriate forms explaining deposits and verifying the accuracy of address and phone numbers. Answer questions regarding account status, including making appropriate adjustments when errors are found

February 2013 - January 2014

Starbucks - Atlantic City, NJ

Shift Supervisor

OVERSEEN FRONT AND BACK OF THE HOUSE, INCLUDING ORDERING AND RECEIVING, SETTING UP AND CLOSING, TROUBLE SHOOTING, SOLVING PROBLEMS, HANDLING CASH & CREDIT WHILE GIVING

EXCELLENT CUSTOMER SERVICE AND PREPARING SPECIALTY DRINKS February 2003 - September 2009

Starbucks - High Point, NC

Assistant Store Manager

RETAIL ASSISTANT STORE MANAGER EXPERIENCED IN A FAST PACE ENVIRONMENT. RESPONDS TO CUSTOMER NEEDS AND THE NEED OF THE COMMUNITY IN WHICH STARBUCKS LIVES. RUNNING A STORE WITH GROSS SALES AND LOW TURNOVER. COACH PARTNERS TO ACHIEVE CONSISTENT OPERATIONAL STANDARDS BY PROVIDING QUALITY BEVERAGES DURING SCHEDULED SHIFTS, AND COMMUNICATING COMPANY POLICIES TO PARTNERS FOLLOWING HEALTH, SAFETY, AND SANITATION GUIDELINES FOR ALL PRODUCTS OVER SEEN THE FRONT OF THE HOUSE, INCLUDING SETTING UP, CLOSING, TROUBLESHOOTING, SOLVING PROBLEMS, HANDLING DEPOSITS, SCHEDULING, CASH AND CREDIT. PARTICIPATED IN STAFF RECRUITMENT, HIRING AND TRAINING. STORE BECAME A MILLION

DOLLAR STORE DURING MY SUPERVISION

Contact this candidate