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Customer Service United States

Location:
Vero Beach, FL
Posted:
November 20, 2023

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OVERVIEW

Autonomous Professional delivering over fifteen (15) years of excellent customer service, including Contract Supervisory experience; several years at the United States Southern Command (USSOUTHCOM). Possess a diverse set of skills valuable to any Corporate Organization or Government Environment. MBA education, CFCM/DAWIA contracting certification, Certified Administrator for the Department of Defense (DoD) training and professional development management system, and Certified in Contract Management. Highly skilled in business process improvements, experience auditing financial systems to ensure ISO and SOX compliance; hands-on experience auditing procurement systems for compliance with FAR, DFAR, other agency regulations and commercial contract law. Expert in contract law and have over 10 years of experience interpreting and applying legal terms and concepts; expert managing risks associated with contracts and proposing mitigation strategies. Very capable managing multiple contracts simultaneously from sourcing vendors, issuing RFPs, proposal evaluation, award and closeout. Skilled in using Database Management Systems (DBMS) technologie and conducting workforce training development and assessment evaluations. Proficient user of Microsoft Excel, building databases using Microsoft Access, executing presentations using PowerPoint and knowledgeable of GAAP, SOX controls, CPSR audits, and using ERP/SAP modules; working knowledge of InfoPath and managing web content through SharePoint. Sought after by leaderships for my analytical problem solving skills. Skillful interacting and effectively communicating with people from diverse backgrounds, excellent verbal and written communication skills. Extremely organized with a strong attention to detail and highly skilled interpersonal communication with senior leadership, external and internal customers.

SECURITY CLEARANCE

TOP SECRET SCI

RELEVANT EXPERIENCE

DiA Training Manager, USSOUTHCOM J2- CaCi

10/2016 - 05/2018

●Actively managed DIA annual training projections and scheduling with DIA HQ directorate management, and individual instructors.

●Synchronized the planning, implementation and administrative needs for each Mobile Training Team (MTT) and Enterprise Learning Training (ELC) courses.

●Managed Strategic Communications generating workforce-wide awareness and understanding of training requirements, opportunities, and programs through the design, development and dissemination of training announcements, posters, flyers, Training Newsletter, program guidebooks, brochures, and briefing slides.

●Achieved tangible solutions for leadership concepts, such as accomplishing the design, development, and management of the DIA Virtual Library on SharePoint by applying innovative design techniques, and incorporating team and management feedback.

●Crafted training data analysis and support through summaries, reports, and memoranda for the Training Branch Chief, Resources Leadership team, Chief of Staff, the Deputy J2, and the leadership team in DIA’s Academy of Defense Intelligence (ADI).

●Created presentations with training projections 60 days out and monthly consolidation of training activities in support of the weekly and monthly Chief Of Staff briefing.

DoD Procurement Team Lead, J8 USSOUTHCOM-

Global engineering and technology

10/2011 - 10/2016

●Partnered with Government customers planning and developing contract lifecycle management (CLM). Execute acquisition for services, electronic and material equipment, maintenance support, software purchases, construction and supply contracts in accordance with the FAR part 12, DFARS, DoD and Army Regulations.

●Guided customers on how to develop performance work statement/objective (SOW), performance work statements (PWS), cost estimate and conduct market research; along with other contractual documents.

●Actively worked alongside government customers providing timely support through preparing correspondence, negotiation memorandum, and contract documentation to ensure on time and coordinated execution of contracts.

●Trained internal customers on using general funds, enterprise business system (GEFB’s)/ERP/SAP systems for requisitions and financial transactions.

●Partner with internal customers developing policies and procedures, acquisition management review and written reports to Senior Leaders.

●Supervised and trained employees in government contract law. Planned, organized and assigned work; established priorities coordinated with the government clients; managed risk reducing contract failure by implementing best practices and lessons learned.

Senior Contract Administrator, Kellogg Brown & Root

05/2008 - 12/2010

●Developed, executed and supported contracts such as firm fixed-price, indefinite delivery indefinite quantity, BPA’s, cost reimbursement, or similar contracts types.

●Managed and Monitored over $60 million dollars in Government facilities and equipment contracts; through Field Administrator, Quality Control teams and on site visits.

●Developed matrices to monitor subcontractor performance IAW contract requirements.

●Administrator for the high profile US Embassy meal contract in Baghdad Iraq for the State Department.

●Mentored team members on government contracts compliance and application of FAR regulations to government contracts.

●Researched and analyzed closeout documents with ethical and professional methods to ensure completion prior to final closeout actions.

●Advised business leaders on process improvements to streamline the execution of contract packages and avoid unauthorized procurement actions.

●Performed analysis and reconciliations of budget trends and obligations, reviewed purchase requisitions and reported financial data to management weekly through spreadsheets and powerpoint presentations.

●Analyzed complex contract data and assisted management on process improvements that best supported the U.S. Military objectives such as the development of a Blanket Purchase Agreements for recurring items purchased by the client.

Subcontractor Administrator, Kellogg Brown & Root

04/2007 - 05/2008

●Sourced, negotiated terms, pricing, and delivery schedules with subcontractors based on best value or price.

●Drafted and finalized subcontract agreements, ensuring legal and regulatory compliance.

●Evaluated the risks associated with subcontractors and developing strategies to mitigate them.

●Ensured that subcontractors adhere to the terms and conditions of their agreements through hands-on contract management.

●Maintained accurate and up-to-date records of subcontract documents and communications.

●Managed subcontractor invoices, progress payments, and reconciling financial aspects.

●Tracked subcontractor performance, including quality, schedule adherence, and deliverables.

●Provided regular reports to project managers or stakeholders on subcontractor status and performance.

●Managed any changes or modifications to subcontract agreements.

●Facilitated clear communication between the subcontractors and the project team.

Procurement Data Analyst & SAP Payment processor Kellogg Brown & Root (KBR)

02/2006 - 04/2007

●Performed analysis and reconciliations of budget trends and obligations, reviewed purchase requisitions and reported financial data to management weekly through spreadsheets and powerpoint presentations.

●Developed cost and price analysis for project extensions, fiscal year budget planning and monthly accruals.

●Compiled cost, schedule, and technical elements in the development of proposals in accordance with request for proposal (RFP) specifications

●Reviewed invoices for accuracy, documentation per SOX and processed payment transactions using SAP/ERP transactions-invoice exception, inventory goods receipts/goods invoice; $10 million dollars monthly for subcontractor services.

●Audited subcontracts for liquidated damages and consequential damages clause to recover funds for contractor failure to perform due contract termination or default.

●Provided a wide range of analytical summaries, written reports, and memorandums to management for briefings to the Defense Contract Audit Agency (DCAA)during CPSR audit.

●Served as an expert in the application of a wide range of data analysis and reporting of program effectiveness, and/or the improvement of complex management processes and systems.

Transportation Logistics Lead, Kellogg Brown & Root

11/2003 - 02/2006

●Managed employees daily task activities, provided guidance and training to team members on government regulations concerning property management in accordance with FAR.

●Organize and prioritize tasks and assigned work; established priorities coordinated with Military Commander’s; managed risk; and implemented best practices and lessons learned.

●Monitored and maintained data on equipment movement and location; ensured cargo being transported complied with U.S. Army regulations, government bill of lading and company procedures.

●Proactive developing and delivered training to employees on company policies, military procedures and heavy recovery equipment, ensuring efficiency in skills necessary to successfully complete work assignments.

●Conducted weekly staffing meetings.

United States Army - Military Deployment

Sergeant - Veteran

1997 - 2009

Transportation, Logistics and Government property Management Expert (software STEAM)

CERTIFICATIONS AND PROFESSIONAL TRAINING

Lean Six Sigma-Certified Yellow Belt

Kaizen - Continuous Improvement

DMAIC-Design, Measure, Analyze, Improve and Control

Industry Certification Contract Management Federal (ICCM-F)

Defense Acquisition University-Defense Acquisition Workforce Improvement Act (DAWIA) - Certification Equivalent

EDUCATION

Strayer University

MBA - Government Acquisition March 2017

State University of New York College at Old Westbury, bachelor of science - Finance December 2000

PROFESSIONAL MEMBERSHIPS

National Contract Management Association

Defense Acquisition University

Acquisition Professional Community



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