Mark Gaines

Bridgeport, CT *****

Email: ad1arp@r.postjobfree.com Mobile: 203-***-****

PROFESSIONAL SUMMARY

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

ACCOMPLISHMENTS

Five Star Award, Three President Clubs, Multiple MVP's

SKILLS

Reporting

Negotiation

Closing

Integrity

WORK HISTORY

WORLD WIDE ACCOUNT MANAGER 01/2021 to 07/2023

FedEx Services - New York, NY

Won large accounts such as Boxed, Zola, Proper Cloth etc.

Managed over 30 million in business, including int'l as well as domestic customers.

Increased revenue 50%

Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Educated clients on new products or services to increase customer engagement with brand.

Facilitated client satisfaction and renewed customer relations to drive growth.

Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Monitored and analyzed customer feedback to identify opportunities for revenue growth.

Developed and implemented strategies to increase client retention.

Monitored service after sale and implemented quick and effective problem resolutions.

Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.

Set clear sales goals to identify activities and behaviors to advance sales process and close deals.

MARKET DEVELOPMENT MANAGER 01/2007 to 01/2021

FedEx Services - New York, NY

Continually maintained and improved company's reputation and positive image in markets served.

Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.

Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.

Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.

Mentored local personnel on best practices and protocols to maximize productivity.

Created and managed social media campaigns to increase brand engagement

Conducted market research to identify new opportunities and target markets.

Increased revenue 125%

ENTERPRISE ACCOUNT MANAGER 01/2002 to 12/2006

ATT Wireless - New York, NY

Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.

Articulated and demonstrated product concepts/voice and data platforms to clients in easily understandable terms.

Grew Territory by 50%

Built and cultivated healthy pipeline of customers interested in partnering with company.

Managed accounts to retain existing relationships and grow share of business.

Achieved established KPI for company, regional team and individual performance

SENIOR SALES EXECUTIVE 04/1998 to 01/2002

Pitney Bowes - New York, NY

Employed effective problem-solving techniques, increasing client satisfaction ratings.

Increased revenue 75%

Generated new contacts through networking and cold calling.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Founder and CEO 04/1996 to 12/1997

New England Tile & Marble LLC – Fairfield Ct

Established foundational process for business operations.

Over 1 Million in revenue 1st year.

Made large-scale financial decisions to and supervised company spending to reduce material losses and maximize profits.

Built productive relationships with industry partners and competitors to support strategic business objectives.

BRANCH MANAGER 07/1987 to 03/1996

Standard Tile Distributors - Fairfield CT

Maintained friendly and professional customer interactions.

Met deadlines by proactively managing individual and team tasks and streamlining processes.

Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.

Completed filings and upheld strict compliance with regulatory agencies and supervisors.

Forecasted trends and recommended improvements based on financial risk analyses.

Managed all accounting/including 100% of all banking.

EDUCATION

Aberdeen Woods Conference Center - Peachtree City Ga / Managerial Training, 04/2000

Quinnipiac University - Hamden, CT No Degree / General Studies, 05/1987

University of New Haven - New Haven, CT No Degree / General Studies, 05/1986

Notre Dame Catholic High School - Fairfield, CT High School Diploma

Contact this candidate