Part time Patient Service Representative. Responsibilities include patient registration in epic, check in patients for lab work using epic and eshare, check preauthorization of insurance using rev runner, champs, priority health, web-denis, collect co-pays/overdue balances, monitor kiosk use and make sure all info is transferred into company computer system. Is a very fast passed, high volume complex that requires very good communication skills, and expellant customer service skills.

Present Mother to Autistic Son ***

2/2000 to 3/2007

Oak Crest Manor- 11909 James St. Holland, MI- 616-***-****.

Full time lead aide in charge of residential care building, Boardwalk. Responsibilities include the following: medical assistant, implementing doctor’s orders, ordering and dispensing medication, monitoring blood sugars and injecting insulin as needed, ordering lab work, emergency care including CPR, and ambulance calls as needed, leading team of medical assistants in care of our residents, administering vital signs, close contact with residents family members to update on care being provided following the HIPPA Act of 1996, and much more.

***

6/1996 t0 2/2000

Holland Hospital-602 Michigan Ave. Holland, MI-616-***-****.

Part time unit medical assistant for 5 west (med-surg). Working with patients by answering call lights, picking up patients for surgery and obtaining post-surgical vital signs, empting drains, monitoring oxygen levels, work closely with physical therapy department with total joint replacement patient orders, recording minutes/seconds of trauma situations and recording them accurately into computer, training in non-violent crisis intervention, as I am flexible I often would be pulled to another unit or the ER

***

1995

Manpower-State Street, Zeeland, MI-616-***-****; placed at Holland Hospital Medical Record Unit.

Part time clerical/medical computer analysis of ER documentation. Responsibilities include checking doctor’s documentation for errors or missing information needed for billing purposes, enter all ER files/visits into computer to activate billing/coding process. Left to be hired into hospital medical unit. Received Manpower’s “Tiffany Award” for outstanding performance that year.

EDUCATION

Cary Grove High School, Cary, IL 60021- graduated in 1992. Senior year received outstanding business student of year award for excelling in, Intro To Business, Business Law, Economics, Micro Economics, and Accounting.

Grand Rapids Community College, Grand Rapids, MI- graduated in 1996. Associates Degree in Business with MACRO.

Grand Valley State University, Allendale MI and Davenport College Holland, MI -classes in; Medical Terminology, Pathophysiology, Anatomy and Physiology, Phlebotomy, Health Science, Statistics, Criminal Law, Interpersonal Communications.

9/2014 to 12/2015 Thompson M-Tec, Port Sheldon Rd., MI

Refresher courses in Computers in the Medical Office, Windows, Word.

Learned everything for medical office setting from entering patient information, registration, claims, collections, scheduling, creating reports, posting payments, creating patient statements, and all aspects of functions of Electronic Health Record Programs.

PERSONAL/VOLUNTEER INITIATIVES

I left the medical work field in 2007 to have my son. I have spent the last 9 years raising a child with Autism. I am an active volunteer for Hospice of Holland, and help with volunteering events. I am active in the PTA. I am the representative for Pine Creek Elementary as a member of the executive board of directors for the West Ottawa Educational Foundation. Which includes helping teachers write grants for funding. I am also on the Marketing/Communications/Fundraising team for the foundation. I have spent the last year and a half updating my skills at the M-Tec center.

I am excited to have re-entered the medical working community, and use my skills to enrich the lives of the patients and community I serve.

REFERENCES AVAILABLE UPON REQUEST

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