Kawan L. Pender

** ******** **., ********, ** ***03 475-***-**** ad1ard@r.postjobfree.com

PROFILE SUMMARY

Goal oriented, highly organized and attentive to customer and organizational needs, always emphasizing integrity and trust. Given experience, team oriented; a quick learner with focus on growing in the

Highlights

- Culturally competent, having experienced serving others abroad

- Safety and security conscious with ability to handle a variety of tasks and or issues

- Strong communication skills with emphasis on listening to customers/clients

- Adapt to needs of individuals and situations

EMPLOYMENT

Neptune Cremation Service, Newington, Connecticut June 2023

Funeral Director/PreArrangement Advisor

●Assists families with pre-arranged cremation service arrangements

●Completing and processing of contracts and payments

●Use of various computerized systems for client tracking, filing and record processing

Samsel & Carmon Funeral Home, S. Windsor, Connecticut. November 2022-2023

Funeral Director/Arranger

●Assist families with at need or pre-need arrangements

●Monitor funeral services to ensure professional standards are met

●Responsible for accounts receivable for assigned cases

Pender Funeral Service, New Haven, Connecticut May 2019-2022

Embalmer Apprentice

●Conducted removals in skilled nursing, hospitals, residences and hospice facilities ensuring proper information is available regarding the decedent, knowledge of specific removal areas, PPEs & etc.

●Prepared decedent including embalming, dressing and casketing

●During Visitation Hours/public viewing, maintained order and supported guests at all points

United States Postal Service, West Haven, Connecticut June 2014 – May 2019

Mail Carrier

●Retrieve, case/properly order mail and set-up assigned route according to postal regulations

●Entrusted to deliver mail, parcels and packages to residences and businesses using assigned vehicle and equipment

●Obtain signatures for specially insured, express, registered or certified mail pieces or packages & signed slips turned-in at end of day as proof of delivery

●Respond to customer questions in regard to delivery, postal rules and regulations

Tower One Tower East, New Haven, Connecticut July 2010 – June 2014

Security Officer

●Maintained control and assured the safety of premises via CCTV and foot patrols

●Completed daily paperwork and documentation

●Assisted residents as requested for a wide variety of issues

Belk Incorporated, Raleigh, North Carolina May 2007 – April 2010

Loss Prevention Associate

●Monitored and controlled shrinkage

●Completed daily reports in a timely manner for manager

●Collected evidence for criminal cases & assisted in the prosecution of apprehended subjects

●Testified in court given in-depth knowledge of events of each particular situation

N.C. Dept. of Corrections, Raleigh, North Carolina Feb. 2004 – May 2007

Correctional Officer

●Maintained control and assured the safety of assigned area

●Completed hourly shift reports

●Conducted random, unannounced property and personal searches

●Transported inmates securely to appointments outside prisons grounds

MILITARY EXPERIENCE

United States Army

Military Police Officer Feb. 2000 – Sep. 2003

●Focus on safety and security of assigned duty areas including maintenance of shift logs to be reviewed by superiors

●Team Leader, responsible for three soldiers, ensuring at all times that they were knowledgeable of duties, accounted for all assigned equipment and assisting the larger unit in areas as assigned patrols, scouting, and training of local police forces; reviewed information and answered question

●Provided team performance information/input to platoon sergeant

EDUCATION

Goodwin College, East Hartford, CT Associate Degree, Funeral Service Graduate April 2019 GPA: 3.59/4.00 President’s List: Fall 2018

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