Business Analyst Software Development

FARAH AMIR JAMAL

***** ******** ***** **., ***** Land, TX. 77498

Phone: 832-***-****

Email · ad1ar6@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly efficient Senior Business Analyst with over 5+ years of industry experience in requirement Planning and Management with the gathering and analysis of information, software requirement analysis, process modeling, process flow, and quality assurance skills using different methodologies.

Have demonstrated proficiency in Project management, Technical and Analytical support, and applying and implementing Agile (SCRUM) & Waterfall software Development Life Cycle [SDLC] methodologies.

Experience in requirements elicitation techniques to expedite and streamline the requirement-gathering process, through interviews, brainstorming, and JAD (Joint Application Development) sessions.

Experience in all phases of the Software Development Life Cycle (SDLC).

Excellent problem-solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects.

Worked extensively on Agile (Scrum) methodology on multiple projects; defined epics, user story cards, and user stories elaboration addressing UI, Business Rules, Integration, and Acceptance Criteria in line with prescribed requirements documentation practices.

Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.

Contributed to developing and grooming Project Backlog Stories (Requirements) with business and technology partners.

Assisted in closing gaps and TARs for associated Stories in each individual Sprint.

worked on breaking down stories into user stories to acceptance criteria and tasks.

Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto Azure DevOps Agile application.

Conducted GAP analysis to improve and meet the desired requirements; also applied AS IS and TO BE analysis

Experience in GAP analysis to check the compatibility of existing systems with new business requirements.

Proficient in creating Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, Business Intelligence Tools, etc.

Acting as a liaison between business owners and development teams. Worked in a team environment and developed relationships with external customers and internal counterparts.

Experience creating, documenting, and testing APIs

Excellent problem-solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects

US Citizen

SKILLS

Change management

End User Training

SDLC

Agile/Waterfall

System Testing

Azure DevOps

Microsoft Visio Dynamics

FRDs/BRD

Test Cases

Bilingual

Gap Analysis

SCRUM Fundamentals Certified

Confluence

Power BI

Communication

Negotiation

Stakeholder Management

Needs Assessment

User Interface (UI)

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Publisher

Microsoft Visio

Share point

Google Analytics

Google Docs

User stories

UAT

SharePoint

Software Release Demonstrations

UML

Requirements Gathering

Elicitation

Microservices

API

Bilingual (Urdu and Hindi)

WORK HISTORY

Business Analyst/Product Owner

Bon Secours Mercy Health January 2023-Present

Responsibilities

Drive organized and effective requirements to build a product.

Develop, and help implement strategic initiatives for improved efficiency and productivity by understanding and developing requirements in the form of user stories.

Utilize creative and practical thinking to translate user needs and pain points into direct improvements.

Analyze the potential impact of recommendations pre- or post-implementation.

Support the Analytics Business Partners in collaborating with other teams and leaders to ensure team strategy aligns with the overall product vision.

Collaborated with Analytics Business Partners, Data Engineers, Data Analysts, and other technical experts to shape the end-to-end product strategy and solution.

Stayed in sync with the Analytics Business Partner on priorities in order to serve as day-to-day contact for the team on decision-making and clarification of business requirements and user stories.

Worked independently and exercised a strong decision-making mandate across the team as a proxy to Analytics Business Partners.

Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for the team; support the Analytics Business Partner in managing and building a backlog 3 to 4 sprints ahead.

Contribute to the implementation and delivery of approved solutions and work products.

Prepare and support the team on product demos.

Documented, tracked, and resolved issues related to data quality.

Contributed to the design and mapping of data conversion strategies and efforts.

Analyzed large amounts of data and other business processes to form ideas and fixed problems.

Analyzed and evaluated current business processes and identified areas of improvement.

Analyzed processes and objectives of the business to determine how it operates and determine its objectives.

Prepared technical reports by collecting, analyzing, and summarizing information and trends.

Sr. Business Analyst

CVS Pharmacy August 2020-September 2022

Responsibilities:

Identified stakeholders, analyzed their needs and expectations.

Planned and implemented various tasks to engage with stakeholders.

Gathered, developed, documented, and validated business, functional and technical requirements.

Interacted with client during JAD sessions.

Worked with business managers and subject matter experts (SME’s) to identify, prioritize, and implement solutions to improve efficiency, reduce risk, and support new business.

Interacted with advanced business analysts and solution developers to communicate and validate requirements.

Prepared and maintained project documentation and artifacts including analysis, reports, and user documentation.

Worked with project managers, developers, and end users to ensure application designs meet business requirements.

Worked on EHR and Middleware management systems that dealt with prescription refill requests by doctors and nurses.

Worked with third parties to identify end points to send and receive communication, to and from the system.

Assisted all phases of software systems programming applications.

Evaluated new and existing software products.

Authored and prepared meeting minutes to be distributed to a variety of audiences.

Worked extensively on Agile (Scrum) methodology on multiple projects; defined epics, user story cards, and user stories elaboration addressing UI, Business Rules, Integration and Acceptance Criteria in-line with prescribed requirements documentation practices.

Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.

Contributed to the development and grooming of Project Backlog Stories (Requirements) with business and technology partners.

Assisted in closing gaps and TARs for associated Stories in each individual Sprint.

Worked on breaking down stories to user stories to acceptance criteria and tasks.

Assisted in entering and updating Issues (Epics, Stories, and Tasks) onto JIRA Agile application.

Conducted GAP analysis to improve and meet the desired requirements; also applied AS IS and TO BE analysis.

Authored user stories, test scripts, and other agile deliverables

Facilitated meetings with customers to identify all details of business objectives and requirements. the output from those meetings resulted in requirement documentation authored by me.

Lead collaboration to help identify creative solutions to meet customer needs and address problem resolution.

Delivered decisioning strategies and solutions that help our customers achieve more.

Helped team in QA testing and test cases

Performed and identified any needed reporting and data analytics in support of the timely execution of the project.

Performed project administrative tasks such as: creating and maintaining project plans, completing project estimates, identifying, and reporting action items and risks, project status reporting, meeting facilitation and preparation of meeting notes.

Business Analyst

Midwest Medical Group July 2018-July 2020

Responsibilities:

Worked on medical and online billing system pertaining to physicians.

Handled claims, reports and management systems that maximized the value of online health information.

Worked on the company’s approach to integration to develop a full development life cycle solution and automation of development tools.

Implemented and managed projects through agile scrum methodology for SDLC - covering from concept to production, including coaching and mentoring of the whole team

Facilitated joint application development (JAD) sessions for requirement gathering

Gathered user and business requirements through interviews, surveys, prototyping and observing from portfolio managers.

Hosted daily standups, sprint planning, grooming, demo for completed stories and retrospective

Completed and organized materials with common methodology, consistent formatting, up-to-date templates, and sourced accordingly.

Discussed with team members for new requirements and how to implement it in ongoing process

Coordinated with business stakeholders, vendors (onshore & offshore) and cross-functionality to attain project goals

Communicated and interacted with both IT team and QA team to clarify and provide information on validating and testing the requirements specifications

Contributed to defect tracking and logging for quality assurance and future maintenance purposes

Designed and implemented basic SQL queries for QA testing and report/ data validation

Used Jira for writing epic, user stories with acceptance criteria or user stories with use cases, used confluence to upload documents

Updated the requirement and defect status as per the status of the testing project

Business Analyst

Lamar ISD, Texas September 2016 to May 2018

Responsibilities:

Involved in creating a well-managed and easy to use UI for the LMS System.

Worked with clients to develop business requirements, including analysis of the competitive situation, understanding business practices, approaches and recommendation of business process changes.

Communicated effectively with the sales staff to maintain the data.

Helped design, document and maintain system processes.

Produced and distributed various reports as directed.

Compiled or prepared reports/presentations for management business and financial reviews

Worked with cross functional teams, to present results to management, and implement findings.

Gathered requirements and helped JAD sessions with stakeholders.

Worked with business managers and Subject Matter Experts (SME’s) to identify, prioritize, and implement solutions to improve efficiency, reduce risk, and support new business.

Interacted with advanced business analysts and solution developers to communicate and validate requirements.

Prepared and maintained project documentation and artifacts including analysis, reports, and user documentation.

Worked with project managers, developers, and end users to ensure application designs meet business requirements.

Assisted all phases of software systems programming applications.

Evaluated new and existing software products.

Authored and prepared meeting minutes to be distributed to a variety of audiences

Authored use cases, test scripts, and other deliverables.

Facilitated meetings with customers to identify all details of business objectives and requirements.

Authored requirement documentation from output from meetings.

THIRD GRADE TEACHER

Sutton Elementary School, Houston, TX. Aug. 2015-July 2016

Responsibilities:

• Assumed the teaching responsibilities of a third-grade classroom Math and Science Teacher throughout the year.

• Integrated classroom routines designed to increase predictability and student independence in the classroom setting.

• Prepared students for STAAR testing by utilizing lessons aligned with state and national standards meant to increase student achievement.

• Implemented guided reading and mixed-ability groups to differentiate reading instruction.

• Participated in professional development training on a weekly basis, and on district institute days, to share ideas for classroom practices and instruction.

• Utilized formative and summative assessments to monitor student progress.

• Enriched lessons incorporating computer and multi-media technologies to enhance students successful instructional events.

• Communicated with parents and assisted in planning/implementing academic intervention plans for struggling students.

• Trained other staff at school on “Differentiation in Math” using different collaborative strategies.

FIRST GRADE TEACHER

Everest Academy, Stafford, TX. September 2011-June 2014

Responsibilities

• Delivered unique practices of teaching that create interest in the students.

Created learning workstations for student-centered learning.

• Fostered a print-rich classroom environment.

• Demonstrated the use of manipulatives for a hands-on learning approach.

• Integrated thematic lessons to develop high-order reasoning ability for Social Studies and Science.

LEAD TODDLER TEACHER

A MOTHER’S TOUCH LEARNING INC., Niles, Illinois

September 2010-July 2011

Responsibilities:

• Manage a structured, stimulating classroom with responsibilities in all areas of teaching assessment, behavior modification, and assessment and coordination of academic and social activities.

• Create a fun, warm and exciting atmosphere where children play and learn while strengthening skills in areas of fine/gross motor skill development, math, reading, and writing readiness and acclimate to daily routines and the school environment.

• Performed duties as assigned by school coordinators.

EDUCATION

M.S. Curriculum and Instruction, Western Governor’s University

Salt Lake City, Utah

B.A. Early Childhood Education, Kendall College

Chicago, Illinois

Associates English Literature, University of Karachi

Karachi, Pakistan

Worked with business managers and Subject Matter Experts (SME's) to identify, prioritize, and

implement solutions to improve efficiency, reduce risk, and support new business

● Interacted with advanced business analysts and solution developers to communicate and validate

requirements

● Prepared and maintain project documentation and artifacts including analysis, reports and user

documentation

● Worked with project managers, developers, and end users to ensure application designs meet business

requirements

● Assisted all phases of software systems programming applications

● Evaluated new and existing software products

● Authored and prepare meeting minutes to be distributed to a variety of audiences

● Authored user stories, test scripts, and other Agile deliverables

● Facilitated meetings with customers to identify all details of business objectives and requirements.

The output from those meetings will result in requirement documentation authored by me

● Lead collaboration to help identify creative solutions to meet customer

Worked with business managers and Subject Matter Experts (SME's) to identify, prioritize, and

implement solutions to improve efficiency, reduce risk, and support new business

● Interacted with advanced business analysts and solution developers to communicate and validate

requirements

● Prepared and maintain project documentation and artifacts including analysis, reports and user

documentation

● Worked with project managers, developers, and end users to ensure application designs meet business

requirements

● Assisted all phases of software systems programming applications

● Evaluated new and existing software products

● Authored and prepare meeting minutes to be distributed to a variety of audiences

● Authored user stories, test scripts, and other Agile deliverables

● Facilitated meetings with customers to identify all details of business objectives and requirements.

The output from those meetings will result in requirement documentation authored by me

● Lead collaboration to help identify creative solutions to m

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