Tiffany Blake

Englewood, OH *****

ad1aqk@r.postjobfree.com

+1-937-***-****

Patient-centered professional within the healthcare industry. Possessing finance experience, and a collaborative approach to facilitate and advocate for options such as financial services for patients. Communicates effectively while meeting the individual needs of patients and coordinating available resources due to Covid-19 in order to promote the highest level of quality and maintain 100% proven successful outcomes.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Manager, Case Management

Fresh Start Behavioral Health - Dayton, OH

October 2022 to Present

As a Case Manager/Care Coordinator I manage clients that are in treatment for drug abuse and mental health. I assist clients on a daily basis with needs they may have while in treatment. Some duties include: Transporting clients, assisting with Dr. Appointments,data entry, billing. I oversee transportation for the company and ensure rides are set up for clients that have appointments and groups for the day. Housing Supervisor

CSSL Sober Living And Mental Health treatment facility. - Trotwood, OH March 2022 to September 2022

As a Housing Lead/Supervisor I oversee day to day operations in Sober living housing. The base of the clients I interact with on a daily basis are clients that are battling addiction and mental health. Some duties include:Creating employee schedules, Transporting clients, Data entry and Billing. I also conduct Case Management for clients on a daily basis, as well as perform mandatory drug screenings while in the housing setting.

Credit Underwriter

Clayton, a Covius Solution - Denver, CO

April 2021 to February 2022

I work for Covius Mortgage Solution on behalf of US Bank as a Credit Underwriter. As a Credit Underwriter I have experience working GOV loans (FHA, USDA, and VA). I look at borrower accounts to see what modification options are available to them. When looking at their accounts I check their Financials, any prior workout history, pull credit bureau reports if that is needed. I have experience in pulling neighborhood watch reports as well as CBC/SCRA. I have experience in systems such as MSP/LPS, Early resolution, Doc velocity.

Modified Spoc

Digital Risk LLC. an Mphasis Company - Maitland, FL August 2020 to April 2021

As a Modified Spoc I take inbound calls for Wells Fargo Mortgage. I am responsible for going over workout options for borrowers to help them maintain their homes, accepting payments, and checking the status of their FHA partial claim. The options that I am to offer are partial claims, and once the customer calls back I am responsible to check the status. I am knowledgeable in working with loans with the investors Fannie Mae/Freddie Mac/Va loans.

Customer Support Representative

Digital Risk LLC. an Mphasis Company - Maitland, FL August 2020 to April 2021

As a Customer Support Representative I review loans on behalf of New Rez LLC to ensure they have the required conditions needed, before going to a loan processor for final processing of refinance loan.

• Check files, data, dates and paperwork

• Process loans for refinancing

• Requirement of processing 20 loans a day.

• Making outbound calls to borrowers to let them know they have been approved conditionally

• Follow up in 48 hours if conditions have not been met. Accounts Payable Specialist

Senior Resource Connection - Dayton, OH

January 2018 to June 2020

Provide payee service to clients with MH and other disabilities. Using excel to write checks to pay and balance all clients accounts. Monthly account audits, weekly bank deposits and withdrawals for client expenses. Ordering debit and RTA cards for client spending and transportation, monthly and weekly cash disbursements to clients and case managers. Using online systems, and mail to disburse bill payments. Teller/Customer Service Representative

CheckSmart Financial, LLC - Trotwood, OH

June 2016 to January 2018

Conducted most daily transactions, maintaining the drawer balance of cash, checks, and deposits Correctly verified all customer and account information during each transaction Received additional training in selling the bank's wide array of products to the customer Used computers daily for processing customer's deposits and withdrawals Teller/Customer Service

Advance America - Huber Heights, OH

June 2014 to June 2016

Processed transactions accurately and efficiently in accordance with established policies and procedures Identified customers needs, answered questions pertaining to financial products and services, and served as first line of contact

Accustomed to handling confidential information

Certifed Nursing Assistant

Fidelity Health Care - Dayton, OH

February 2013 to June 2014

Assisted patients in the Miami Valley Hospital with activities of daily living Completed documentation of patient related tasks

Transferred patients to medical rooms and laboratories and took vital signs Monitored medication and ensured patient safety

Certified Nursing Assistant

The Laurels of Huber Heights - Huber Heights, OH

September 2012 to February 2013

Assisted with activities of daily living- personal hygiene, mobility, and feeding Took and recorded vital signs, and performed services in a timely and professional manner Documented and reported changes in patient habits, condition, and activities Education

Associate in Health and Human Services

Ultimate Medical Academy-Tampa

April 2018 to August 2019

High school or equivalent

Trotwood Madison Senior High - Trotwood, OH

2000 to 2004

Skills

• Customer Service (10+ years)

• Underwriting

Additional Information

High Academic Honors Recognition/ Honor Roll

Communication skills needed to provide healthcare and community setting support and advocacy Promote adherence to relevant public policies, rules, ethical practices including patient confidentiality Address issues related to funding, resource allocation, and the design and delivery of support services Microsoft Office/MS Excel, MS Word, MS PowerPoint

Typing Speed: 50 WPM

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